When Cultures Collide by Lewis, Richard -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Dedication Contents Preface to the Fourth Edition: Us and Them Acknowledgments Part One: Getting to Grips with Cultural Diversity

1 Different Languages, Different Worlds

Appearance and Reality Concepts and Notions Powerful Mental Blocks Language Straitjacket Thought = Internalized Language Humor across Frontiers Humor in Business Making Allowances

2 Cultural Conditioning

What Is Culture? Culture Shock Who Is Normal, Anyway? It Depends on Our Perception National Characteristics

3 Categorizing Cultures

Cultural Categories at Cross-Century Linear-Active and Multi-Active Cultures Reactive Cultures Intercategory Comparisons Fine-Tuning Categorization Moving along the LMR Planes Data-Oriented, Dialogue-Oriented and Listening Cultures

4 The Use of Time

Linear Time Multi-Active Time Cyclic Time Chinese Japanese Back to the Future Validity of Time Concepts

5 Bridging the Communication Gap

Use of Language The Communication Gap Communication Patterns during Meetings Listening Habits The Language of Management

6 Manners (and Mannerisms)

Sincerity Helps Dining Etiquette Cocktail Parties Leaving

Part Two: Managing and Leading in Different Cultures

7 Status, Leadership and Organization

Success or Failure in the Twenty-First Century Leaders Changing Notions of Leadership Cultural Roots of Organization and Leadership Different Concepts of Status, Leadership and Organization

8 Team Building and Horizons

Team Building Innovation and Change Life within Horizons The Education Factor Language and Culture National Strengths, Insights and Blind Spots Advantages of Diverse Teams Team-Building Exercises

9 Motivating People and Building Trust

Product versus Relationship Building Trust High-Trust and Low-Trust Societies Trust in Virtual Teams

10 Meetings of the Minds

Beginnings Structuring a Meeting Meeting Behavior and Comportment Body Language The Space Bubble Different Types of Body Language Negotiating Decision Making Contracts Solutions

Part Three: Getting to Know Each Other

English-Speaking Countries

11 United States of America 12 Canada 13 Britain 14 Ireland 15 Australia, New Zealand and South Africa

Australia New Zealand South Africa

Western European Countries

16 Germany 17 Austria 18 Switzerland 19 The Netherlands 20 Belgium 21 France 22 Italy 23 Spain 24 Portugal 25 Greece 26 Cyprus 27 Malta

Central and Eastern European Countries

28 Poland 29 Hungary 30 The Czech Republic 31 Slovakia 32 Slovenia 33 Croatia 34 Serbia and Montenegro 35 Ukraine 36 Belarus 37 Bulgaria 38 Romania 39 Georgia 40 Albania 41 Armenia

Nordic Countries

42 Finland 43 Sweden 44 Norway 45 Denmark

The Baltic States and Central Asian Countries

46 The Baltic States

Estonia Latvia Lithuania

47 Russia 48 Central Asia

Kazakhstan Uzbekistan Azerbaijan Kyrgyzstan Turkmenistan Tajikistan

Middle Eastern Countries

49 Turkey 50 Iran 51 The Arab Countries

Differences among Arabs Algeria Bahrain Egypt Jordan Kuwait Lebanon Libya Mauritania Morocco Oman Qatar Saudi Arabia Sudan Syria Tunisia United Arab Emirates The West Bank and Gaza Yemen

52 Iraq 53 Israel

Asian (South, Southeast, East) Countries

54 India 55 Pakistan 56 Bangladesh 57 Southeast Asia 58 Indonesia 59 Malaysia 60 Singapore 61 Thailand 62 Myanmar (Burma) 63 The Philippines 64 Vietnam 65 China and Hong Kong

China Hong Kong

66 Korea 67 Japan

Latin American Countries

68 Latin America 69 Argentina 70 Mexico 71 Brazil 72 Chile 73 Venezuela 74 Colombia

Sub-Saharan African Countries

75 Sub-Saharan Africa

Epilogue Bibliography Glossary About the Author

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