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Index
Title Page
Copyright Page
Dedication
Preface
Contents
CHAPTER 1: The World That Was and Is No More,
The Factory as an Idea System
The New Service Factory: Have Factory, Will Travel
A Brief Summary of the U.S. Industrial System Between World War II and the Present
The Failure of Success
Interconnectedness
Volatility
A Giant Machine
The Loss of Slack
What Can Be Done?
Plan of the Book
PART I: OLD THINKING
CHAPTER 2: Agreement: The First Way of Knowing,
Data Are Not Information
The Tale of the Delphi
The Asch Effect
Delphi’s “Truth”
Inquiry Systems
Conclusions
CHAPTER 3: The World as a Formula: The Second Way of Knowing,
The World as a Formula
Analytic-Deductive IS’s: Decision at Zenith Life
Analytic-Deductive IS’s
Conclusions
PART II: COMPLEX THINKING
CHAPTER 4: Multiple Realities: The Third Way of Knowing,
The Computer as a Kantian IS
The Multiple Realities Approach as a Kantian IS
CHAPTER 5: Conflict: The Fourth Way of Knowing,
The Failure of Success: The Case of the U.S. Auto Industry as a Natural Dialectic
The Dialectic IS
Conclusions3
PART III: NEW THINKING
CHAPTER 6: Unbounded Systems Thinking: The Fifth Way of Knowing,
A Review of Analysis and Agreement
A Review of Multiple Realities
A Review of Conflict
Unbounded Systems Thinking (UST)
The Systems Approach: General Background and Overview
UST and The Multiple Perspective Method
Conclusions Regarding the UST IS
PART IV: APPLICATIONS AND METHODS OF NEW THINKING
CHAPTER 7: Bhopal: Catastrophe Making,
Bhopal: General Background
Risk from a T, O, and P Perspective
Table 7.1 Risk Concerns Seen in Perspective
Why Go Beyond the T Perspective?
An O Perspective: The Corporation
P Perspectives
Integration: T + O + P
Implications
CHAPTER 8: Paradigm Breaking: Surfacing and Challenging Key Assumptions,
The Case of the Drug Company
Assumptional Analysis
Review of the Process
Conclusion
Postscript
PART V: THE FUTURE OF KNOWING
CHAPTER 9: Conclusion: To See the World as an Interconnected Whole,
The Reality of Ideals
The Ultimate Transformation: The World as an integrated Whole
Final Remarks
APPENDIX: Deeper Aspects of Unbounded Systems Thinking
References
Index
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