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Index
Cover
Title Page
Copyright
Dedication
Contents
Foreword
Introduction
Emotional Intelligence: The Better Way
Top Talent Will Make Your Company Resilient
Who This Book Is For
How to Use This Book
Chapter 1: Defining Emotional Intelligence
The Five Components of Emotional Intelligence
View Your Company Through the EQ Lens
Chapter 2: Discover Your Elephants: Workplace Diagnostic
Workplace Elephants: A Diagnostic
Chapter 3: Elephant: Your Hiring Process Is Too Fast
Manage Stress and Enlist Help
Why “Go with Your Gut” Isn’t Good Enough
Ask References the Hard Questions, Then Listen (Really Listen)
The Emotional Intelligence Factor
Questions for Reflection
Chapter 4: Elephant: No One Likes Your Recruiters
How the Recruiting Landscape Has Changed—And How It Hasn’t
The Recruiting Dance
How to Not Unconsciously Drive Your Best People Away
The Emotional Intelligence Factor
Questions for Reflection
Chapter 5: Elephant: Your Recruiters Don’t Know Their “Why”
Finding My Own Why
The Recruiter Satisfaction Gap
Lagging Satisfaction Leads to Lagging Development
What Recruiters Can Learn from Agile Methodology
The Emotional Intelligence Factor
Questions for Reflection
Chapter 6: Elephant: Your Employer Brand Isn’t Compelling
The Words You Use Define You
Case Study: How Redefining Your Employer Brand and Its Language Can Change Everything
The Emotional Intelligence Factor
Questions for Reflection
Chapter 7: Elephant: Your Onboarding Process Is Outdated and Impersonal
What If Onboarding Were Fun?
Tips for a Less Painful Onboarding Process
Best Practices for Onboarding
The Emotional Intelligence Factor
Questions for Reflection
Chapter 8: Elephant: You Don’t Know How to Give and Receive Effective Feedback
Why the Feedback Sandwich Is Hard to Swallow
Trust: The First Building Block of Effective Feedback
How to Gain Integrity When Giving Feedback
Case Study: How Creating a “Self-User Manual” Can Position Your Teams for Success
The Emotional Intelligence Factor
Questions for Reflection
Chapter 9: Elephant: Your Employees Are Disengaged
The Company “Why” Drives Employee Engagement
See the Whole Person
Drive Engagement with a Growth Mindset
The Emotional Intelligence Factor
Questions for Reflection
Chapter 10: Elephant: Your Workplace Isn’t Safe for All Employees
What All Leaders Should Ask Themselves
Recruit Diverse Unicorns, Then Aim for True Inclusion
How Organizations Become More Inclusive
Case Study: What We Can Learn from Google
The Emotional Intelligence Factor
Questions for Reflection
Chapter 11: Elephant: You’re Cagey About Negotiation
How Negotiation Can Be a Win-Win
Don’t Leave Your Would-Be Unicorns Hanging
Money Isn’t Everything
The Emotional Intelligence Factor
Questions for Reflection
Chapter 12: Elephant: You and Your Key Hires Don’t Receive Coaching
Everyone Needs a Coach
Case Study: Tom and the Looming Culture Clash
Beware Unconscious Incompetency
Coaching: A Safe Space for Professional Growth
The Emotional Intelligence Factor
Questions for Reflection
Chapter 13: Elephant: You’re Addicted to Busy
Break Your Busyness Addiction and Reclaim Your Creativity
Strategies for Breaking Your Busyness Addiction
Float Sessions: My Favorite Mind Cleanser
The Emotional Intelligence Factor
Questions for Reflection
Chapter 14: Elephant: You Need to Re-Skill Your Teams—But How?
Before You Decide to Re-Skill Your Team
Getting Buy-In from Your Teams
Technologies That Can Take You to the Next Level
The Emotional Intelligence Factor
Questions for Reflection
Chapter 15: Elephant: You Resist Emerging Work Trends
Seven Emerging Work Trends You Should Be Paying Attention To
Creating the Workplace of the Future
The Emotional Intelligence Factor
Questions for Reflection
Chapter 16: Elephant: You Keep Attracting Fake Unicorns
Recruiting Problem? First, Look in the Mirror
Put Yourself in Your New Recruits’ Shoes
Case Study: Finding the Perfect Mix of Unicorns
The Emotional Intelligence Factor
Questions for Reflection
Chapter 17: A Better Way to Handle Your Elephants
Institutional Caring
What a Strong Mission Can Look Like
People First
Chapter 18: Where We’re Heading
Artificial Intelligence: Neither Good Nor Bad
The Future Is What You Make It
Acknowledgments
About the Author
Index
Disrupters: Success Strategies From Women Who Break The Mold
Title Page
Copyright
One: Know The Game
Contents
Copyright
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