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Index
Contents
List of Exhibits
Preface to the Second Edition
Acknowledgments
Part One: The Need to Move Beyond Training
1. Why Training Is Not Enough
2. What Is Human Performance Enhancement?
3. Transforming a Training Department into a Human Performance Enhancement Department
Part Two: Troubleshooting Human Performance Problems and Analyzing Human Performance Improvement Opportunities
4. Analyzing What Is Happening
5. Envisioning What Should Be Happening
Part Three: Finding Opportunities for Improving Human Performance
6. Clarifying Present and Future Performance Gaps
7. Determining the Importance of Performance Gaps
8. Identifying the Underlying Causes of Performance Gaps
Part Four: Selecting and Implementing HPE Strategies: Intervening for Change
9. Selecting Human Performance Enhancement (HPE) Strategies
10. Implementing Human Performance Enhancement Strategies to Address Organizational Environment Problems or Opportunities
11. Implementing Human Performance Enhancement Strategies to Address Work Environment Problems or Opportunities
12. Implementing Human Performance Enhancement Strategies to Address Work Problems or Opportunities
13. Implementing Human Performance Enhancement Strategies to Address Worker Problems or Opportunities
Part Five: Evaluating Results
14. Evaluating Human Performance Enhancement Strategies
Epilogue: What Is the Future of HPE?
Appendix I Core Competencies for Human Performance Enhancement Specialists
Appendix II Assessing Human Performance Enhancement Competencies: A Data Collection Instrument
Appendix III A Worksheet for Enhancing Human Performance
Appendix IV Proposal Preparation Worksheet
Appendix V Resource List for Human Performance Enhancement
Notes
Index
About the Author
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