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Index
Copyright Page
About ICMA
Acknowledgements
Contents
Professional Resources
Preface to the Second Edition
1 Introduction
Complexity
Collaboration
Dynamism
Art of the possible
2 Strategic Planning in Brief
Call and timing
Community support
From process to product
Realistic expectations
3 Strategic Decision Making
Strategic thinking
Decision-making styles
Ethics
Human resource management
4 A Process for Strategic Planning
Locating responsibility
Finding the stakeholders
Engaging the community
Preparing to plan
Focusing on the future, working in the present
5 Values, Vision, and Mission
Core values
Vision statements
Mission statements
6 Environmental Scan
External environment
Internal environment
Management environment
Environmental scanning matrix
SWOT analysis
7 Goals, Objectives, and Tactics
Hierarchy and time frames
Goals
Objectives
Tactics
Implementation plan
8 Performance Measurement
9 Strategic Planning and the Business Plan
10 Selling the Plan
11 Controls, Feedback, and Replanning
Feedback loops
Contingency planning
Planning to replan
12 Lessons Learned
Lessons in 2004
Conclusions
Step-by-Step Strategic Planning Guide
Appendix A Survey of Citizen Opinion—Winston-Salem, North Carolina
Appendix B Common Discussion Points for Strategic Planning in Local Government
Appendix C Environmental Scan—Winston-Salem, North Carolina
Appendix D SWOT Analysis—Three Examples
Appendix E Goals, Objectives, and Tactics—Three Examples
Appendix F Excerpt from Implementation Plan—Medford, Oregon
Appendix G Community Safety Performance Measures—Charlotte, North Carolina
Appendix H Connecting Strategic Planning and Business Planning—Winston-Salem, North Carolina
Appendix I Life, Well Run 2012
Appendix J Businesses and Professional Government Managers - A Partnership that Works
Appendix K Seguin - A Partnership for Success
Appendix L A Guide To Strategic Planning
Appendix M What is Strategic Planning?
Appendix N Strategic Planning For New Town Development and Management Information Systems in Kabupaten Bandung
Appendix O Engaging citizens in Rock Hill, South Carolina’s strategic planning
Bibliography
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