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Index
Cover
Title page
Copyright page
Glossary of terms
Part I: Data mining concept
1 Introduction
1.1 Aims of the Book
1.2 Data Mining Context
1.3 Global Appeal
1.4 Example Datasets Used in This Book
1.5 Recipe Structure
1.6 Further Reading and Resources
2 Data mining definition
2.1 Types of Data Mining Questions
2.2 Data Mining Process
2.3 Business Task: Clarification of the Business Question behind the Problem
2.4 Data: Provision and Processing of the Required Data
2.5 Modelling: Analysis of the Data
2.6 Evaluation and Validation during the Analysis Stage
2.7 Application of Data Mining Results and Learning from the Experience
Part II: Data mining Practicalities
3 All about data
3.1 Some Basics
3.2 Data Partition: Random Samples for Training, Testing and Validation
3.3 Types of Business Information Systems
3.4 Data Warehouses
3.5 Three Components of a Data Warehouse: DBMS, DB and DBCS
3.6 Data Marts
3.7 A Typical Example from the Online Marketing Area
3.8 Unique Data Marts
3.9 Data Mart: Do’s and Don’ts
4 Data Preparation
4.1 Necessity of Data Preparation
4.2 From Small and Long to Short and Wide
4.3 Transformation of Variables
4.4 Missing Data and Imputation Strategies
4.5 Outliers
4.6 Dealing with the Vagaries of Data
4.7 Adjusting the Data Distributions
4.8 Binning
4.9 Timing Considerations
4.10 Operational Issues
5 Analytics
5.1 Introduction
5.2 Basis of Statistical Tests
5.3 Sampling
5.4 Basic Statistics for Pre-analytics
5.5 Feature Selection/Reduction of Variables
5.6 Time Series Analysis
6 Methods
6.1 Methods Overview
6.2 Supervised Learning
6.3 Multiple Linear Regression for Use When Target is Continuous
6.4 Regression When the Target is Not Continuous
6.5 Decision Trees
6.6 Neural Networks
6.7 Which Method Produces the Best Model? A Comparison of Regression, Decision Trees and Neural Networks
6.8 Unsupervised Learning
6.9 Cluster Analysis
6.10 Kohonen Networks and Self-Organising Maps
6.11 Group Purchase Methods: Association and Sequence Analysis
7 Validation and Application
7.1 Introduction to Methods for Validation
7.2 Lift and Gain Charts
7.3 Model Stability
7.4 Sensitivity Analysis
7.5 Threshold Analytics and Confusion Matrix
7.6 ROC Curves
7.7 Cross-Validation and Robustness
7.8 Model Complexity
Part III: Data mining in action
8 Marketing
8.1 Recipe 1: Response Optimisation: To Find and Address the Right Number of Customers
8.2 Recipe 2: To Find the x% of Customers with the Highest Affinity to an Offer
8.3 Recipe 3: To Find the Right Number of Customers to Ignore
8.4 Recipe 4: To Find the x% of Customers with the Lowest Affinity to an Offer
8.5 Recipe 5: To Find the x% of Customers with the Highest Affinity to Buy
8.6 Recipe 6: To Find the x% of Customers with the Lowest Affinity to Buy
8.7 Recipe 7: To Find the x% of Customers with the Highest Affinity to a Single Purchase
8.8 Recipe 8: To Find the x% of Customers with the Highest Affinity to Sign a Long-Term Contract in Communication Areas
8.9 Recipe 9: To Find the x% of Customers with the Highest Affinity to Sign a Long-Term Contract in Insurance Areas
9 Intra-Customer Analysis
9.1 Recipe 10: To Find the Optimal Amount of Single Communication to Activate One Customer
9.2 Recipe 11: To Find the Optimal Communication Mix to Activate One Customer
9.3 Recipe 12: To Find and Describe Homogeneous Groups of Products
9.4 Recipe 13: To Find and Describe Groups of Customers with Homogeneous Usage
9.5 Recipe 14: To Predict the Order Size of Single Products or Product Groups
9.6 Recipe 15: Product Set Combination
9.7 Recipe 16: To Predict the Future Customer Lifetime Value of a Customer
10 Learning from a Small Testing Sample and Prediction
10.1 Recipe 17: To Predict Demographic Signs (Like Sex, Age, Education and Income)
10.2 Recipe 18: To Predict the Potential Customers of a Brand New Product or Service in Your Databases
10.3 Recipe 19: To Understand Operational Features and General Business Forecasting
11 Miscellaneous
11.1 Recipe 20: To Find Customers Who Will Potentially Churn
11.2 Recipe 21: Indirect Churn Based on a Discontinued Contract
11.3 Recipe 22: Social Media Target Group Descriptions
11.4 Recipe 23: Web Monitoring
11.5 Recipe 24: To Predict Who is Likelyto Click on a Special Banner
12 Software and Tools
12.1 List of Requirements When Choosing a Data Mining Tool
12.2 Introduction to the Idea of Fully Automated Modelling (FAM)
12.3 FAM Function
12.4 FAM Architecture
12.5 FAM Data Flows and Databases
12.6 FAM Modelling Aspects
12.7 FAM Challenges and Critical Success Factors
12.8 FAM Summary
13 Overviews
13.1 To Make Use of Official Statistics
13.2 How to Use Simple Maths to Make an Impression
13.3 Differences between Statistical Analysis and Data Mining
13.4 How to Use Data Mining in Different Industries
13.5 Future Views
Bibliography
Index
End User License Agreement
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