No Hard Feelings · the Secret Power of Embracing Emotions at Work (9780525533849), The Secret Power of Embracing Emotions at Work by Fosslien, Liz -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Dedication Contents A Day at the Office CHAPTER 1: The Future Is Emotional CHAPTER 2: Health

All Work, No Play How Stress Affects the Body Burnout The Positivity Paradox Takeaways

CHAPTER 3: Motivation

Why Aren’t You Motivated? Motivation and the Brain Boredom Deciding What to Learn Taking IRL Work Relationships Online Takeaways

CHAPTER 4: Decision Making

A Fork in the Road What to Keep and What to Toss Hiring Negotiating A Decision-Making Checklist Takeaways

CHAPTER 5: Teams

Psychological Safety There Will Be Conflict User Manuals Liz Lecture: Team Meetings Jerks, Dissenters, and Slackers Takeaways

CHAPTER 6: Communication

Addressing the Elephant in the Room Apologizing The Trouble with Talking Crying at Work Feedback How to Ask for Feedback Digital Miscommunication Takeaways

CHAPTER 7: Culture

Emotional Contagion How Culture Happens Belonging Microactions and Belonging Belonging and Remote Workers Making Sure We Get Belonging Right Emotional Labor Takeaways

CHAPTER 8: Leadership

Selective Vulnerability Managing Other People’s Emotions Provide a Path to Follow When Your Manager Can’t Manage Different Leadership Styles When Women Cut Each Other Down Takeaways

Conclusion New Rules of Emotion at Work

Takeaways from All Chapters

Further Resources on Emotions

What Even Is an Emotion? Dealing with Emotion, Day-to-Day: Three Core Emotional Skills

Emotional Tendencies Assessment

How Do I Apply Everything I’ve Learned? Flash Assessment

Acknowledgments Notes Index About the Authors