Lifescripts, Third Edition, What to Say to Get What You Want in Life’s Toughest Situations by Pollan, Stephen M. -- Read -- Imperial Library of Trantor

Index

COVER TABLE OF CONTENTS ACKNOWLEDGMENTS INTRODUCTION

A DIALOGUE REQUIRES A BACK AND FORTH VERBAL EXCHANGE FACE‐TO‐FACE IS ALWAYS BEST LOCATION, LOCATION, LOCATION STEER THE CONVERSATION SAY WHAT YOU NEED TO SAY AVOID, ABSORB, AND DEFLECT ANGER TAILOR YOUR APPROACH BASED ON DEMOGRAPHICS MAKE SURE YOUR COMMUNICATION IS MULTICULTURAL AND GENDER NEUTRAL A FINAL THOUGHT

I: Lifescripts

1 Meeting Your New Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

2 Asking Your Supervisor for a Raise Outside of the Annual Review Process

STRATEGY TACTICS ADAPTATIONS KEY POINTS

3 Having Your Pay Cut

STRATEGY TACTICS ADAPTATIONS KEY POINTS

4 Asking Your Supervisor for a Salary Advance

STRATEGY TACTICS ADAPTATIONS KEY POINTS

5 Asking Your Supervisor for a Promotion

STRATEGY TACTICS ADAPTATIONS KEY POINTS

6 Asking Your Supervisor for Help with Your Workload

STRATEGY TACTICS ADAPTATIONS KEY POINTS

7 Asking Your Supervisor to Be Involved in Projects That Provide Greater Exposure

STRATEGY TACTICS ADAPTATIONS KEY POINTS

8 Asking Your Supervisor for Time to Shadow in Other Departments

STRATEGY TACTICS ADAPTATIONS KEY POINTS

9 Asking Your Supervisor for More Responsibilities

STRATEGY TACTICS ADAPTATIONS KEY POINTS

10 Your Responsibilities Are Increased, but Not Your Pay

STRATEGY TACTICS ADAPTATIONS KEY POINTS

11 Turning Down an Assignment

STRATEGY TACTICS ADAPTATIONS KEY POINTS

12 Asking Your Supervisor for Relief from a Project

STRATEGY TACTICS ADAPTATIONS KEY POINTS

13 Asking Your Supervisor for a Deadline Extension

STRATEGY TACTICS ADAPTATIONS KEY POINTS

14 Asking Your Supervisor for a Transfer

STRATEGY TACTICS ADAPTATIONS KEY POINTS

15 Asking Your Supervisor for More Staff

STRATEGY TACTICS ADAPTATIONS KEY POINTS

16 Your Staff Is Cut

STRATEGY TACTICS ADAPTATIONS KEY POINTS

17 Asking Your Supervisor for a Budget Increase

STRATEGY TACTICS ADAPTATIONS KEY POINTS

18 Your Budget Is Cut

STRATEGY TACTICS ADAPTATIONS KEY POINTS

19 Going over Your Supervisor's Head

STRATEGY TACTICS ADAPTATIONS KEY POINTS

20 Asking Your Supervisor If You Can Work from Home

STRATEGY TACTICS ADAPTATIONS KEY POINTS

21 Asking Your Supervisor for a Schedule Adjustment to Accommodate School

STRATEGY TACTICS ADAPTATIONS KEY POINTS

22 Asking Your Supervisor for Clearer Directions

STRATEGY TACTICS ADAPTATIONS KEY POINTS

23 Asking Your Supervisor to Stop Micromanaging

STRATEGY TACTICS ADAPTATIONS KEY POINTS

24 Breaking Bad News to Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

25 Explaining Rapid Staff Turnover to Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

26 Warning Your Supervisor of a Potential Client or Customer Problem

STRATEGY TACTICS ADAPTATIONS KEY POINTS

27 Warning Your Supervisor of a Potential Vendor or Supplier Problem

STRATEGY TACTICS ADAPTATIONS KEY POINTS

28 Apologizing for a Misdirected Email to Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

29 Defending an Expense Report to Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

30 Defending Your Own Performance from Criticism

STRATEGY TACTICS ADAPTATIONS KEY POINTS

31 Putting an End to Verbal Abuse from Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

32 Putting an End to Unjust Criticism from Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

33 You're a Company Icon Being Terminated

STRATEGY TACTICS ADAPTATIONS KEY POINTS

34 You're Terminated by a Friend

STRATEGY TACTICS ADAPTATIONS KEY POINTS

35 You're Terminated When Close to Retirement

STRATEGY TACTICS ADAPTATIONS KEY POINTS

36 You're Terminated When You Have a Personal Burden

STRATEGY TACTICS ADAPTATIONS KEY POINTS

37 You're Terminated, but Are Asked to Remain Available

STRATEGY TACTICS ADAPTATIONS KEY POINTS

38 You're Asked to Become a Part‐Time Employee

STRATEGY TACTICS ADAPTATIONS KEY POINTS

39 Asking Your Supervisor for a Job Recommendation

STRATEGY TACTICS ADAPTATIONS KEY POINTS

40 Negotiating Severance with Your Supervisor

STRATEGY TACTICS KEY POINTS

41 Giving Notice to Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

II: Lifescripts

42 Meeting Your New Staff

STRATEGY TACTICS ADAPTATIONS KEY POINTS

43 Responding to a Direct Report's Raise Request

STRATEGY TACTICS ADAPTATIONS KEY POINTS

44 Responding to a Direct Report's Promotion Request

STRATEGY TACTICS ADAPTATIONS KEY POINTS

45 Responding to a Direct Report's Request for Time Off

STRATEGY TACTICS ADAPTATIONS KEY POINTS

46 Responding to a Direct Report's Request to Hire Their Child

STRATEGY TACTICS ADAPTATIONS KEY POINTS

47 Denying a Direct Report's Vacation Request

STRATEGY TACTICS ADAPTATIONS KEY POINTS

48 Responding to a Direct Report's Request for a Schedule Adjustment

STRATEGY TACTICS ADAPTATIONS KEY POINTS

49 Insisting on a More Positive Attitude from a Direct Report

STRATEGY TACTICS ADAPTATIONS KEY POINTS

50 Insisting a Direct Report Show More Awareness of Ethical Issues

STRATEGY TACTICS ADAPTATIONS KEY POINTS

51 Insisting a Direct Report Show More Respect for Diversity Efforts

STRATEGY TACTICS ADAPTATIONS KEY POINTS

52 Insisting a Direct Report Improve Their Appearance

STRATEGY TACTICS ADAPTATIONS KEY POINTS

53 Insisting on Better Hygiene from a Direct Report

STRATEGY TACTICS ADAPTATIONS KEY POINTS

54 Putting an End to a Direct Report's Personal Telephone and Internet Use

STRATEGY TACTICS ADAPTATIONS KEY POINTS

55 Dealing with a Direct Report's Repeated Lateness

STRATEGY TACTICS ADAPTATIONS KEY POINTS

56 Putting an End to a Direct Report's Procrastination

STRATEGY TACTICS ADAPTATIONS KEY POINTS

57 Correcting Repeated Mistakes by a Direct Report

STRATEGY TACTICS ADAPTATIONS KEY POINTS

58 Insisting a Direct Report Improve Their Voice Manners

STRATEGY TACTICS ADAPTATIONS KEY POINTS

59 Putting an End to a Direct Report's Personal Use of Equipment

STRATEGY TACTICS ADAPTATIONS KEY POINTS

60 Requesting Better Meeting Manners from a Direct Report

STRATEGY TACTICS ADAPTATIONS KEY POINTS

61 Dealing with Criticism a Direct Report Posts on Social Networking Platforms

STRATEGY TACTICS ADAPTATIONS KEY POINTS

62 Questioning a Direct Report's Expenses

STRATEGY TACTICS ADAPTATIONS KEY POINTS

63 Delivering a Critical Performance Review to a Direct Report

STRATEGY TACTICS ADAPTATIONS KEY POINTS

64 Reducing the Size of a Direct Report's Staff

STRATEGY TACTICS ADAPTATIONS KEY POINTS

65 Reducing the Size of a Direct Report's Workspace

STRATEGY TACTICS ADAPTATIONS KEY POINTS

66 Apologizing to a Direct Report for Your Own Behavior

STRATEGY TACTICS ADAPTATIONS KEY POINTS

67 Apologizing to a Direct Report for Unintended Gender Insensitivity

STRATEGY TACTICS ADAPTATIONS KEY POINTS

68 Apologizing to a Direct Report for Unintended Cultural Insensitivity

STRATEGY TACTICS ADAPTATIONS KEY POINTS

69 Extending a Direct Report's Responsibilities Without Increasing Their Pay

STRATEGY TACTICS ADAPTATIONS KEY POINTS

70 Increasing an Entire Staff's Hours but Not Their Pay

STRATEGY TACTICS ADAPTATIONS KEY POINTS

71 Turning a Full‐TimeDirect Report into a Part‐Timer

STRATEGY TACTICS ADAPTATIONS KEY POINTS

72 Cutting an Entire Staff's Pay

STRATEGY TACTICS ADAPTATIONS KEY POINTS

73 Cutting an Individual Direct Report's Pay

STRATEGY TACTICS ADAPTATIONS KEY POINTS

74 Sending a Voluntary Termination Hint to a Direct Report

STRATEGY TACTICS ADAPTATIONS KEY POINTS

75 Terminating aFriend

STRATEGY TACTICS ADAPTATIONS KEY POINTS

III: Lifescripts

76 Tattling on a Peer to Your Supervisor

STRATEGY TACTICS ADAPTATIONS KEY POINTS

77 Telling Your Supervisor That Someone Else Took Credit for Your Idea

STRATEGY TACTICS ADAPTATIONS KEY POINTS

78 Asking Your Supervisor for Help with a Problem Peer

STRATEGY TACTICS ADAPTATIONS KEY POINTS

79 Asking Your Supervisor to Help When Another Department Oversteps Their Bounds

STRATEGY TACTICS ADAPTATIONS KEY POINTS

80 Suggesting Less Drinking to a Coworker

STRATEGY TACTICS ADAPTATIONS KEY POINTS

81 Putting an End to Backstabbing by Direct Reports

STRATEGY TACTICS ADAPTATIONS KEY POINTS

82 Putting an End to Harassment by a Coworker

STRATEGY TACTICS ADAPTATIONS KEY POINTS

83 Putting an End to a Direct Report's Gossiping

STRATEGY TACTICS ADAPTATIONS KEY POINTS

84 Putting an End to a Direct Report's Brownnosing

STRATEGY TACTICS ADAPTATIONS KEY POINTS

85 Putting an End to a Direct Report's Flirting

STRATEGY TACTICS ADAPTATIONS KEY POINTS

86 Suggesting BetterHygiene to aCoworker

STRATEGY TACTICS ADAPTATIONS KEY POINTS

87 Putting an End to aCoworker's ChronicInterruptions

STRATEGY TACTICS ADAPTATIONS KEY POINTS

88 Putting an Endto a Coworker's Dishonest Behavior

STRATEGY TACTICS ADAPTATIONS KEY POINTS

89 Asking a Coworker to Treat Your Staff with More Respect

STRATEGY TACTICS ADAPTATIONS KEY POINTS

90 Asking a Coworker to Stop Backstabbing

STRATEGY TACTICS ADAPTATIONS KEY POINTS

91 Refusing to Lie for a Coworker

STRATEGY TACTICS ADAPTATIONS KEY POINTS

92 Putting an End to a Coworker's Romantic Overtures

STRATEGY TACTICS ADAPTATIONS KEY POINTS

93 Asking a Coworker to Stop Gossiping

STRATEGY TACTICS ADAPTATIONS KEY POINTS

94 Asking a Coworker to Come in Earlier and/or Stay Later

STRATEGY TACTICS ADAPTATIONS KEY POINTS

95 Asking a Coworker to Improve the Quality of Their Work

STRATEGY TACTICS ADAPTATIONS KEY POINTS

96 Correcting a Coworker's Mistakes

STRATEGY TACTICS ADAPTATIONS KEY POINTS

97 Putting an End to a Coworker's Pilfering

STRATEGY TACTICS ADAPTATIONS KEY POINTS

98 Asking a Coworker to Accelerate Their Work

STRATEGY TACTICS ADAPTATIONS KEY POINTS

99 Asking a Coworker to Redo Their Work

STRATEGY TACTICS ADAPTATIONS KEY POINTS

100 Requesting Better Meeting Manners from a Coworker

STRATEGY TACTICS ADAPTATIONS KEY POINTS

101 Deflecting a Coworker's Probes for Personal Information

STRATEGY TACTICS ADAPTATIONS KEY POINTS

102 Asking a Coworker to Stay Within the Bounds of Their Role

STRATEGY TACTICS ADAPTATIONS KEY POINTS

103 Asking a Coworker to Cover for You

STRATEGY TACTICS ADAPTATIONS KEY POINTS

104 Asking a Coworker to Switch Vacations with You

STRATEGY TACTICS ADAPTATIONS KEY POINTS

105 Apologizing to a Coworker for a Misdirected Email

STRATEGY TACTICS ADAPTATIONS KEY POINTS

106 Apologizing to a Coworker for Unintended Gender Insensitivity

STRATEGY TACTICS ADAPTATIONS KEY POINTS

107 Apologizing to a Coworker for Unintended Cultural Insensitivity

STRATEGY TACTICS ADAPTATIONS KEY POINTS

108 Helping a Coworker Set More Realistic Goals

STRATEGY TACTICS ADAPTATIONS KEY POINTS

109 Telling a Coworker Their Job May Be in Danger

STRATEGY TACTICS ADAPTATIONS KEY POINTS

INDEX END USER LICENSE AGREEMENT

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