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Index
Cover
Title Page
Copyright
Contents
Editor’s Note
HBR’s 10 Must Reads on Emotional Intelligence
What Makes a Leader?: by Daniel Goleman
Primal Leadership: The Hidden Driver of Great Performance: by Daniel Goleman, Richard Boyatzis, and Annie McKee
Why It’s So Hard to Be Fair: by Joel Brockner
Why Good Leaders Make Bad Decisions: by Andrew Campbell, Jo Whitehead, and Sydney Finkelstein
Building the Emotional Intelligence of Groups: by Vanessa Urch Druskat and Steven B. Wolff
The Price of Incivility: Lack of Respect Hurts Morale—and the Bottom Line: by Christine Porath and Christine Pearson
How Resilience Works: by Diane L. Coutu
Emotional Agility: How Effective Leaders Manage Their Negative Thoughts and Feelings: by Susan David and Christina Congleton
Fear of Feedback: by Jay M. Jackman and Myra H. Strober
The Young and the Clueless: by Kerry A. Bunker, Kathy E. Kram, and Sharon Ting
HBR Guide to Emotional Intelligence
SECTION ONE: What Is Emotional Intelligence?
1. Leading by Feel: Definitions and reflections from experts.
2. Do You Lead with Emotional Intelligence?: By Annie McKee
SECTION TWO: Self-Awareness: Understand Your Emotions, Know Your Behaviors
3. You Can’t Manage Emotions Without Knowing What They Really Are: By Art Markman
4. A Vocabulary for Your Emotions: By Susan David
5. Are You Sure You Show Respect?: By Christine Porath
SECTION THREE: Manage Your Emotions
6. Make Your Emotions Work for You: By Susan David
7. Defuse a Challenging Interaction
8. Stay Grounded in Stressful Moments: By Leah Weiss
9. Recovering from an Emotional Outburst: By Susan David
SECTION FOUR: Everyday Emotional Intelligence
10. Writing Resonant Emails: By Andrew Brodsky
11. Running Powerful Meetings: By Annie McKee
12. Giving Difficult Feedback: By Monique Valcour
13. Making Smart Decisions Article Summary: By Andrew Campbell, Jo Whitehead, and Sydney Finkelstein
14. An Emotional Strategy for Negotiations: By Alison Wood Brooks
15. Working Across Cultures: By Andy Molinsky
SECTION FIVE: Dealing with Difficult People
16. Make Your Enemies Your Allies: By Brian Uzzi and Shannon Dunlap
17. How to Deal with a Passive-Aggressive Colleague: By Amy Gallo
18. What to Do If You’re a Toxic Handler: By Sandra L. Robinson and Kira Schabram
SECTION SIX: Understand Empathy
19. What Is Empathy?: By Daniel Goleman
20. Beyond Empathy: The Power of Compassion: By Daniel Goleman (Interviewed by Andrea Ovans)
SECTION SEVEN: Build Your Resilience
21. Resilience in the Moment
22. Cultivate Resilience in Tough Times Article Summary: By Diane Coutu
23. Practice Self-Compassion: By Christopher Germer
24. Don’t Endure; Recharge: By Shawn Achor and Michelle Gielan
25. How Resilient Are You?: By Manfred F. R. Kets de Vries
SECTION EIGHT: Developing Emotional Intelligence on Your Team
26. How to Help Someone Develop Emotional Intelligence: By Annie McKee
27. Handling Emotional Outbursts on Your Team: By Liane Davey
28. How to Manage Your Emotional Culture: By Sigal Barsade and Olivia A. O’Neill
Index
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