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Index
Acknowledgments
SECTION ONE
CHAPTER 1: You Are Here
CHAPTER 2: Enough About You
CHAPTER 3: The Success Delusion, or Why We Resist Change
SECTION TWO
CHAPTER 4: The Twenty Habits
CHAPTER 5: The Twenty-First Habit: Goal Obsession
SECTION THREE
CHAPTER 6: Feedback
CHAPTER 7: Apologizing
CHAPTER 8: Telling the World, or Advertising
CHAPTER 9: Listening
CHAPTER 10: Thanking
CHAPTER 11: Following Up
CHAPTER 12: Practicing Feedforward
SECTION FOUR
CHAPTER 13: Changing: The Rules
CHAPTER 14: Special Challenges for People in Charge
Coda: You Are Here Now
Appendix
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