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Index
GROWING SOFTWARE
ACKNOWLEDGMENTS INTRODUCTION
Book Organization and Conventions
Company Growth Stages Real-Life Accounts Spreadsheets Templates
I. DEVELOPMENT TEAM
1. GETTING STARTED
Finding Your Way in a New Job
Dealing with the Immediate
Maintain a List of Issues and Efforts Delegate When Possible
Undergoing Initial Training Collecting Information
Creating a Discussions Summary Putting Your Summary to Work
Understanding the People
Reluctance to Reveal Information
Identifying the Company Culture
Learning the Technology, Process, and Product Understanding the Customer Understanding the Corporate Business Workflow Back to the Big Picture
2. MANAGING A DEVELOPMENT TEAM
Understanding Your Core Management Values
Trust Flexibility Sincerity Confidentiality Respect Empowerment
Communicating with Your Team
One-on-Ones Project Communication Team Meetings
Conflict Resolution Training Coaching Motivating Your Team Members Coaching Problem Employees Reviews and Evaluations
Creating the Review Delivering the Review Providing Late and Deficient Reviews
Additional Reading
3. CREATING AN EFFECTIVE DEVELOPMENT TEAM
Effective Team Organization Programmer Efficiency Office Space How Other Teams Communicate with Engineering New Manager, Old Habits Have Fun Additional Reading
4. GROWING A SOFTWARE TEAM
Designing a Selection Process Interview Traits
Technical Skills Success History Cultural Fit Work Habits and Preferences Industry Experience People Skills Communication Skills Personality Enthusiasm Problem-Solving Ability Sense of Humor
Pulling It All Together
Phone Screening The Office Interview Coaching Your Interview Team Interview Sessions to Avoid
Marathon or Stress Interview Hit-and-Run Interview Lunch Committee Interview
Review Session Making the Choice
Additional Reading
II. PRODUCT AND TECHNOLOGY
5. DEFINING THE PRODUCT
Product Definition Process Product Definition Contents The Whole Product Concept Define the Product Using Prototypes
Prototypes in General Quick and Nimble Approaches Clickable User Interface Prototypes User Interface Design
Build a Relationship with Marketing
Avoid Poor Relationships Keep Marketing and Engineering Teams Together Build a Balanced Relationship
Customer Perception of the Product
Surprise! Unplanned Features
Improving a Product in an Alpha Release Understanding an Existing Product's Composition Additional Reading
6. DRIVING RELEASES
Release Planning
Release Timeline Early Release Strategy
Alpha Release Beta Release Limited Release
Planning Product End of Life
The Release Process
Release Criteria Process Steps Post-release Review
Release Version Identification
Three-Number Release IDs Patch Releases Component Numbers vs. Release Numbers Numbering Across Releases Software for the Gentleman Farmer
Additional Reading
7. EVALUATING YOUR TOOLS AND METHODS
Backing Up Intellectual Property
Backup Frequency Offsite Copies Disk-Only Backup
Creating and Managing Development Documentation Source Control Versioning Software Build Method and Timing Software Release Process Bug-Tracking System Selecting the Right Development Tools Additional Reading
8. ASSESSING YOUR TECHNOLOGY
System Documentation System Scalability Failure Modes Error Handling and Messages Software System Flexibility and Maintainability Third-Party Packages Integrated into the System System Application Programming Interface Security Data Reporting and Analysis
Data Warehouse
International Support Looking at the Big Picture Additional Reading
III. OUTSIDE OF ENGINEERING
9. WORKING WITH YOUR COMPANY
Company Culture and Practices
Corporate Style Management Style Meeting Style
Effective Meetings
Handling Interteam Problems Growing Peer Relationships Engineering Team Respect Additional Reading
10. WORKING WITH THE CEO AND THE EXECUTIVE TEAM
Supporting Your Boss
Ensuring Clarity of Goals Providing Useful Information Communicating Influencing Decisions
Collaborating with the Executive Team
Resolving Conflict Taking up Your Mantle with Confidence Opening Communication Collaborating Effectively
11. LISTENING TO YOUR CUSTOMERS
Customer Satisfaction Customer Meetings Closing the Deal
When the Sales Team Overpromises Requests for Quotes
Support and Customer Requests
IV. MAKING WORK FLOW: PROJECTS, PROCESS, AND QUALITY
12. PROJECT ESTIMATING
Building an Estimate
Creating a Task List Creating Task Estimates Considering Estimation Bias Building the Estimate Writing and Delivering the Estimate
Collecting Raw Project Data
Summarizing Data Using a Spreadsheet Engineering Maintenance and Overhead
Additional Reading
13. STARTING A PROJECT
Understanding the Goal Assembling the Project Team
Substitutions Game Delays
Setting Priorities Selecting the Framework Mapping out the Timeline Creating a Project Plan Kickoff Meeting Additional Reading
14. PROJECT EXECUTION AND TRACKING
Managing a Project's Execution
The Five Rules of Project Management
Project-Tracking Approaches
Gantt Chart Project-Tracking Spreadsheet
Staff Assignments and Workload Balancing Minimum-Typical-Maximum Tracking
Change Control Process Risk Management Additional Reading
15. DESIGNING A SOFTWARE DEVELOPMENT PROCESS
What's in a Software Development Process? Types of Development Processes
Ad Hoc Waterfall Process Modified Waterfall Process Iterative Process Spiral Process Agile Processes
Extreme Programming Scrum Process
Other Processes and Approaches
Customizing a Process Selecting a Process Introducing a Process Additional Reading
16. PROCESS IMPROVEMENT
Creating a Process Model
Define the Process Boundaries List the Process Steps Create a Flow Chart Estimate a Range of Times Create a Spreadsheet Model Verify the Model
Analyzing the Process Model
Process Analysis in Action Using the Model to Improve the Process
Case 1: Reducing the Maximum Time Case 2: Reducing the Typical Time
Working with Other Teams
Getting It Going Additional Reading
17. UNDERSTANDING QUALITY ASSURANCE
Importance of Quality Quality Defined Valuing Quality Quality Assessment
The Quality Assurance Team
Team Skill Levels Staffing Levels
QA Tools and Environment
Defect-Tracking Tool and Process Building a Test Environment Test Automation Tools
QA Activities
Requirements and Functionality Review Test Plans Test Plan Template Creating Automated Tests
QA Processes Defect-Ranking Process Functionality and Usefulness as Specified and Built
Defect Selection Process
QA Metrics
Defects Found per Week Post-Release Weighted Defect Count per Week Weighted Customer-Found Defects Percent of Tests Run During Test Pass Defects Found in Test Passes Defects Repaired per Week During Testing
The Impact of Defects on Quality and Productivity Additional Reading
V. PLANNING THE FUTURE
18. SETTING THE DIRECTION
Listen to the Market Create a Whole Product Defuse Technical Time Bombs Plan a Technology Overhaul Optimize Customer Setup
19. PRODUCT ROADMAP AND STRATEGY
Creating a Product Roadmap Evaluating Choices
Cost-Benefit Calculation Cost-Benefit Comparisons
Creating One-Page Assessments
Project Components
Additional Reading
20. GOING FORWARD A. SOFTWARE COMPANY STRUCTURE
Company Tasks Typical One-Person Company Typical Two-Person Company Twelve-Person Software Company Twenty-four to Fifty-Person Software Company Hundred-Plus–Person Software Company
Hierarchical Structure Matrix Organizations Small Product Team Flexible Project Teams
Conclusion
B. INTERNATIONALIZATION
Internationalization Questions to Ask
Translating Staffing and Costs Database Considerations Country and Language Requirements Currency Questions Dates, Metric, and Dimension Issues
Best Practice Approach to Internationalization
Locales Translation Process Quality Assurance Database and Import/Export Translation Firm User Interface
Summary
C. CORPORATE WORKFLOW DIAGRAM
Creating a Simple Workflow Diagram Workflow Example
COLOPHON
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