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Index
Cover
Title Page
Copyright Page
Contents
Introduction
PART I. UNDERSTANDING REFERENCE
Chapter 1. A History of Reference
Chapter 2. Terrorism, Privacy, and Porn: Reference Ethics in the Twenty-First Century
Chapter 3. The Real Reference Revolution: The Digital Library User
PART II. REFERENCE 2.0
Chapter 4. Reference Service Trends and Forecasts for Academic Librarianship
Chapter 5. The State of Reference in School Libraries
Chapter 6. The Future of Public Library Reference
Chapter 7. The Central Image: The Future of Reference in Academic Arts Libraries
PART III. “DUDE, WHERE’S MY JETPACK?” Near Future of Reference
Chapter 8. Whither Libraries? User-Driven Changes in the Future of Reference
Chapter 9. Future World: Strategic Challenges for Reference in the Coming Decade
Coda
About the Editors and Contributors
Index
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