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AUTHOR’S PERSONAL NOTE
INTRODUCTION
WHY GOOD MANNERS MATTER
The X-Factor
A Keen Eye
The Future of Children – How Can You Set Them up for Success?
What Is Etiquette and Where Did It Originate?
What Is Respect?
Respect and Success – The 11 Traits of a Respectful Person
What Is Loyalty?
FIRST IMPRESSIONS THE FIRST 7 SECONDS AND BEYOND
First Impressions - How to Create Lasting Business Relationships
How to Shake the Hand That Feeds You
How to Create Your Image
Image Breakers
Body Language in Business (The Art of…)
TIPS FOR JOB INTERVIEW PREP
Interview Preparation – Communications Technology Part 1
Interview Preparation – Communications Technology Part 2
Weed Your Garden
Job Search Etiquette
Jump Start your Job Search
Job Hunting Tips – Fearless Job Hunting
Job Interview Techniques – Be on Top of Your Game
What to Wear to an Interview
Interview Tips for Older Candidates
Things Not to Do in an Interview
Interview Questions – Are There Only Three?
Common Job Interview Mistakes
What to Do after an Interview
Table Manners
Formal Dining
Job Interviews – The Dangers of a Job Interview Lunch
BUSINESS ETIQUETTE
Is Financial Success Linked to Good Manners?
Taming the Angry Caller
You Don’t Like My Customer Service Skills?
Watch Your Behavior in the Workplace!
Gossip in the Workplace
Are You a Workplace Bully?
Office Cubicle Manners
Meeting Etiquette 101
How to Break up with a Client – Part 1
How to Break up with a Client – Part 2
Generations in the Workplace
Let’s Throw a Party! – Holiday Office Etiquette
Business Gift-Giving Tips
ETIQUETTE IN GENERAL
Rules of Etiquette
Top Modern Etiquette Trends
New Tech—New Rules?
Rudeness – Today’s Top 12 Rude Behavior
How to Handle Rude People
I’m Walking Here!
Texting While Walking
E-Mail Etiquette
Standing in Line
Apologies – What to Do with Unaccepted Ones
Tips for Air Travel
Honoring Elders
Give Up Your Seat!
Pet Peeves on Poor Manners
Foul Language
Good Manners: The Good, the Bad and the Ugly about my Voice
A VARIETY OF THOUGHTS
A Nation of Togetherness
Why Would I Want to Volunteer?
The Basics of Networking
Would You Believe Listening Is the Best Networking Tool?
Effective Communication
Changing Your Attitude
How To Say NO
Politics and Facebook
Some Simple Resolutions
THE KEY CLASS
Life Has Changed
They’re Ignoring Us – What Can We Do about It?
A Winning Formula
ABOUT THE AUTHOR
CONTRIBUTORS
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