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Index
Cover Contents Acknowledgments Introductionto the Tenth Edition
How Did Your Perfect Right Get That Way? How It All Began What’s Been Happening with Assertiveness? Where Are We Headed?
Part I: You and Your Perfect Right
CHAPTER 1: Assertiveness and You
So, How Does It Work? Assertiveness and Your Brain Who Needs It? The Assertive Alternative What Gets in the Way of Self-Expression? How Can You Benefit from This Book?
Chapter 2: How Assertive Are You Now?
Analyzing Your Results
Chapter 3: Keep Track of Your Growth
Making Your Journal Work for You
Part II: Discovering Assertiveness
Chapter 4: Whose Perfect Right?
Are Some More Equal Than Others? Assertive Women in the Twenty-First Century Men Can Be Assertive Too! Living in a Multicultural, Pluralistic World How Different Is “Different”? What Does Background Have to Do with Assertiveness? Society Often Discourages Assertiveness
Chapter 5: What It Means to Be Assertive
Assertive, Nonassertive, and Aggressive Behavior Assertiveness and Personal Boundaries Cultural Differences in Self-Assertion And It’s Not Just Culture… “But Isn’t Aggression Just Human Nature?” Classifying Behavior: “A Rose by Any Other Name…” Social Consequences of Assertion “Be Nice” Assertiveness in the Twenty-First Century Eleven Key Points About Assertive Behavior
Chapter 6: “Can You Give Me an Example?”
Recognizing Your Own Nonassertive and Aggressive Behavior
Part III: Becoming Assertive
Chapter 7: Set Goals for Yourself
“How Do I Know What I Want or Need?” “Hello, Needs? It’s Me, Tim Id.” A Behavioral Model for Personal Growth Structuring Your Goals
Personal Factors Ideals Feasibility Flexibility Time Priorities
Goal for It!
Chapter 8: It’s Not What You Say, It’s How You Say It!
“I Never Know What to Say!” The Components of Assertive Behavior
Eye Contact Body Posture Distance/Physical Contact Gestures Facial Expression Voice Tone, Inflection, and Volume Fluency Timing Listening Thoughts Persistence Content
Check Out Your “Component Competence”
Chapter 9: Assertive Messages — Twenty-First-Century Style
How Will You Send It? Assertiveness Counts Phone Messages Written Messages — Online or Snail Mail Children Online
Chapter 10: Thinking Assertively
Self-Expression and Your Brain Your Attitude Toward Becoming Assertive Your Attitude Toward Yourself Thoughts That Get in the Way of Self-Assertion Helpful Aids for Handling Thoughts
Stress Inoculation Thought Stopping Positive Self-Statements
Stop Imagining the Worst “What Else Can I Do About My Thoughts?” Are Some More Equal Than Others?
Chapter 11: There’s Nothing to Be Afraid Of
Finding Your Fears: The SUD Scale List and Label Your Fears Methods for Overcoming Anxiety
Systematic Desensitization Exposure Desensitization Diet, Exercise, and Sleep Meditation, Breathing, Relaxation Training, and Mindfulness Treatment for Panic Attacks Irrational Beliefs and Self-Talk Assertiveness Eye Movement Desensitization and Reprocessing (EMDR) Medication Other Therapies for Anxiety
Summing Up About Anxiety
Chapter 12: It’s a Skill You Can Learn
Changing Behavior and Attitudes Getting There from Here When You Are Ready to Begin
Chapter 13: Take It One Step at a Time
The Step-by-Step Process for Increasing Your Assertiveness
Part IV: Building Assertive Relationships
Chapter 14: Assertiveness Builds Equal Relationships
Your Social Brain
Nature Plus Nurture Social Learning
“What the World Needs Now…” Reaching Out “Thanks, I Needed That!” Apologies Friendship The Battle of the Sexes Is Over…and It’s a Draw! Assertiveness in a Shrinking World
Chapter 15: All in the Family: Assertiveness for Parents, Children, and Seniors
Out of the Mouths of Babes They Do Grow Up, Don’t They? Grandparents Can Be Assertive Too Assertiveness and Balance in the Family System
Chapter 16: Assertiveness, Intimacy, and Sexuality
Are Intimacy and Sex the Same Thing? Is That All There Is? Assertive Sexuality Sex Is a Social Activity Some Basic Skill Areas of Assertive Sexuality When No Is Not Enough Assertiveness and Equality in Intimate Relationships
Part V: Applying Your Assertiveness
Chapter 17: Anger 101: It’s Not a Four-Letter Word
There Are No Easy Answers What Do We Know About Anger? What Do We “Know” That’s Not So?
Anger Myth #1: Anger Is a Behavior Anger Myth #2: You Should Be Afraid of Your Buried Anger Anger Myth #3: An Angry Person Is a Human Steam Kettle Anger Myth #4: Venting Is Good for Your Health Anger Myth #5: Anger Needs to Be Expressed Anger Myth #6: Tell Other People but Not the Person You’re Angry With
“Okay, Okay, Enough with the Myths: What Are the Facts About Anger?” Anger May Be Hazardous to Your Health “Why Do I Get So Angry?”
Chapter 18: Anger 102: What You Can Do About It
Take Good Care of Your Anger Accept It Work It Out Minimize Anger in Your Life Cope Before You Get Angry Respond Assertively When It’s Worth It to Express Your Anger When Someone Else Is Angry with You Thirteen Steps to Effective Conflict Resolution Add It Up: 33 + 8 + 13 = 4 — Keys for Coping with the Anger in Your Life
Chapter 19: Must We Put Up with Put-Downs?
Dealing with Criticism, Within and Without Direct Verbal Put-Downs: “You Fool!” Indirect Verbal Put-Downs: “Nice Work, for a Woman.” Nonverbal Put-Downs: Dirty Looks and Obscene Gestures Self Put-Downs: “I’m Such a Jerk.” Get Past It and Move On
Chapter 20: Assertiveness Works at Work Too
Assertiveness in the Workplace Job Search Interviewing
Before the Interview At the Interview After the Interview
Can the “New Kid on the Block” Be Assertive? On-the-Job Relationships Dealing with Supervisors Supervising Assertively Keeping Your Priorities Straight More On-the-Job Situations for Practice
Chapter 21: Dealing with Difficult People
What Do You Think? How to Deal with Bozos
1. Changing Your Cognitions, Attitudes, Thoughts: “It’s All in How You Look At It” 2. Dealing with Your Anxiety: “Dentist’s Chair Syndrome” or “If You’re Going to Get Drilled Anyway, You Might as Well Lie Back and Enjoy It” 3. Taking Direct Action: “Don’t Talk to Me Like That!” 4. Syntonics: “Tune In, Turn On, Talk Back” 5. Lifemanship: “What’s That on Your Cheek?” 6. Solutions: “No-Fault Insurance” 7. Withdrawal: “The Engagement Is Off!” 8. Humor: “And the World Laughs with You” 9. Knowing Your Audience: “Not in Front of the Children” 10. Requesting Clarification: “Say What?” 11. Changing the Scene: “Build a Level Playing Field”
The Situation Is Serious, but Not Hopeless
Part VI: Living an Assertive Life
Chapter 22: Deciding When to Be Assertive — or Not
“So How Do I Know When Action Is Called For?”
1. What Really Happened? 2. How Much Does It Matter to You? 3. What Is the Probability That You’ll Get What You Want? 4. Are You Looking for a Specific Outcome or Just to Express Yourself? 5. What Are Your Options? 6. Are You Looking for a Positive Outcome? 7. Do You Have Assertive Attitudes, Skills, and Intent? 8. Have You Counted to Ten? 9. Would It Be Better to Wait Until Tomorrow? 10. Will You Kick Yourself If You Don’t Take Action? 11. Have You Done Everything You Can to Remove or Reduce the Obstacles to Your Desired Outcome? 12. What Are the Probable Consequences and Realistic Risks of Your Possible Assertion? 13. Will Assertion Make Any Difference? Will It Change the Situation?
Chapter 23: When Assertiveness Doesn’t Work
It’s Only Failure If You Quit
Definition Inadequate Assessment Contraindications Canned Approaches Wrong Technique Skill Deficits Anxiety An Issue That May Require Intervention on a Number of Fronts
When You Are Wrong Avoiding Failures
Chapter 24: Helping Others Deal with the New Assertive You
How Does It Look from Outside? Be Aware of Your Impact on Others Potential Adverse Reactions Include a Friend in Your Learning Process
Chapter 25: Beyond Assertiveness
“It’s Too Late Now!” The Swing of the Pendulum Assertiveness and Holistic Health Assert Your Way to Health Assertiveness and Common Sense Membership in the Human Community Now What?
Appendix: Assertiveness Practice Situations
Family Situations
Sleepover Visiting Relative Past Midnight Holy Terror
Intimate Situations
Late for Dinner Balancing the Books Sagging Sex Beach Blanket Roulette Alcohol Amour
Consumer Situations
Haircut Hassle Shortchanged Lines, Lines, Lines Do Not Call
Employment Situations
Overtime Deniable Passion Below Par Cutting Critique Late Again
School and Community Situations
Hearing Aid Clarification Morals Know-It-All
Social Situations
Breaking the Ice Making a Date
Summary
Online Resources
Online Psychology and Self-Help Resources Online Resources Mentioned in the Text
References and Further Reading Index
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