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Index
Cover
Contents
Acknowledgments
Introductionto the Tenth Edition
How Did Your Perfect Right Get That Way?
How It All Began
What’s Been Happening with Assertiveness?
Where Are We Headed?
Part I: You and Your Perfect Right
CHAPTER 1: Assertiveness and You
So, How Does It Work?
Assertiveness and Your Brain
Who Needs It?
The Assertive Alternative
What Gets in the Way of Self-Expression?
How Can You Benefit from This Book?
Chapter 2: How Assertive Are You Now?
Analyzing Your Results
Chapter 3: Keep Track of Your Growth
Making Your Journal Work for You
Part II: Discovering Assertiveness
Chapter 4: Whose Perfect Right?
Are Some More Equal Than Others?
Assertive Women in the Twenty-First Century
Men Can Be Assertive Too!
Living in a Multicultural, Pluralistic World
How Different Is “Different”?
What Does Background Have to Do with Assertiveness?
Society Often Discourages Assertiveness
Chapter 5: What It Means to Be Assertive
Assertive, Nonassertive, and Aggressive Behavior
Assertiveness and Personal Boundaries
Cultural Differences in Self-Assertion
And It’s Not Just Culture…
“But Isn’t Aggression Just Human Nature?”
Classifying Behavior: “A Rose by Any Other Name…”
Social Consequences of Assertion
“Be Nice”
Assertiveness in the Twenty-First Century
Eleven Key Points About Assertive Behavior
Chapter 6: “Can You Give Me an Example?”
Recognizing Your Own Nonassertive and Aggressive Behavior
Part III: Becoming Assertive
Chapter 7: Set Goals for Yourself
“How Do I Know What I Want or Need?”
“Hello, Needs? It’s Me, Tim Id.”
A Behavioral Model for Personal Growth
Structuring Your Goals
Personal Factors
Ideals
Feasibility
Flexibility
Time
Priorities
Goal for It!
Chapter 8: It’s Not What You Say, It’s How You Say It!
“I Never Know What to Say!”
The Components of Assertive Behavior
Eye Contact
Body Posture
Distance/Physical Contact
Gestures
Facial Expression
Voice Tone, Inflection, and Volume
Fluency
Timing
Listening
Thoughts
Persistence
Content
Check Out Your “Component Competence”
Chapter 9: Assertive Messages — Twenty-First-Century Style
How Will You Send It?
Assertiveness Counts
Phone Messages
Written Messages — Online or Snail Mail
Children Online
Chapter 10: Thinking Assertively
Self-Expression and Your Brain
Your Attitude Toward Becoming Assertive
Your Attitude Toward Yourself
Thoughts That Get in the Way of Self-Assertion
Helpful Aids for Handling Thoughts
Stress Inoculation
Thought Stopping
Positive Self-Statements
Stop Imagining the Worst
“What Else Can I Do About My Thoughts?”
Are Some More Equal Than Others?
Chapter 11: There’s Nothing to Be Afraid Of
Finding Your Fears: The SUD Scale
List and Label Your Fears
Methods for Overcoming Anxiety
Systematic Desensitization
Exposure Desensitization
Diet, Exercise, and Sleep
Meditation, Breathing, Relaxation Training, and Mindfulness
Treatment for Panic Attacks
Irrational Beliefs and Self-Talk
Assertiveness
Eye Movement Desensitization and Reprocessing (EMDR)
Medication
Other Therapies for Anxiety
Summing Up About Anxiety
Chapter 12: It’s a Skill You Can Learn
Changing Behavior and Attitudes
Getting There from Here
When You Are Ready to Begin
Chapter 13: Take It One Step at a Time
The Step-by-Step Process for Increasing Your Assertiveness
Part IV: Building Assertive Relationships
Chapter 14: Assertiveness Builds Equal Relationships
Your Social Brain
Nature Plus Nurture
Social Learning
“What the World Needs Now…”
Reaching Out
“Thanks, I Needed That!”
Apologies
Friendship
The Battle of the Sexes Is Over…and It’s a Draw!
Assertiveness in a Shrinking World
Chapter 15: All in the Family: Assertiveness for Parents, Children, and Seniors
Out of the Mouths of Babes
They Do Grow Up, Don’t They?
Grandparents Can Be Assertive Too
Assertiveness and Balance in the Family System
Chapter 16: Assertiveness, Intimacy, and Sexuality
Are Intimacy and Sex the Same Thing?
Is That All There Is?
Assertive Sexuality
Sex Is a Social Activity
Some Basic Skill Areas of Assertive Sexuality
When No Is Not Enough
Assertiveness and Equality in Intimate Relationships
Part V: Applying Your Assertiveness
Chapter 17: Anger 101: It’s Not a Four-Letter Word
There Are No Easy Answers
What Do We Know About Anger?
What Do We “Know” That’s Not So?
Anger Myth #1: Anger Is a Behavior
Anger Myth #2: You Should Be Afraid of Your Buried Anger
Anger Myth #3: An Angry Person Is a Human Steam Kettle
Anger Myth #4: Venting Is Good for Your Health
Anger Myth #5: Anger Needs to Be Expressed
Anger Myth #6: Tell Other People but Not the Person You’re Angry With
“Okay, Okay, Enough with the Myths: What Are the Facts About Anger?”
Anger May Be Hazardous to Your Health
“Why Do I Get So Angry?”
Chapter 18: Anger 102: What You Can Do About It
Take Good Care of Your Anger
Accept It
Work It Out
Minimize Anger in Your Life
Cope Before You Get Angry
Respond Assertively When It’s Worth It to Express Your Anger
When Someone Else Is Angry with You
Thirteen Steps to Effective Conflict Resolution
Add It Up: 33 + 8 + 13 = 4 — Keys for Coping with the Anger in Your Life
Chapter 19: Must We Put Up with Put-Downs?
Dealing with Criticism, Within and Without
Direct Verbal Put-Downs: “You Fool!”
Indirect Verbal Put-Downs: “Nice Work, for a Woman.”
Nonverbal Put-Downs: Dirty Looks and Obscene Gestures
Self Put-Downs: “I’m Such a Jerk.”
Get Past It and Move On
Chapter 20: Assertiveness Works at Work Too
Assertiveness in the Workplace
Job Search
Interviewing
Before the Interview
At the Interview
After the Interview
Can the “New Kid on the Block” Be Assertive?
On-the-Job Relationships
Dealing with Supervisors
Supervising Assertively
Keeping Your Priorities Straight
More On-the-Job Situations for Practice
Chapter 21: Dealing with Difficult People
What Do You Think?
How to Deal with Bozos
1. Changing Your Cognitions, Attitudes, Thoughts: “It’s All in How You Look At It”
2. Dealing with Your Anxiety: “Dentist’s Chair Syndrome” or “If You’re Going to Get Drilled Anyway, You Might as Well Lie Back and Enjoy It”
3. Taking Direct Action: “Don’t Talk to Me Like That!”
4. Syntonics: “Tune In, Turn On, Talk Back”
5. Lifemanship: “What’s That on Your Cheek?”
6. Solutions: “No-Fault Insurance”
7. Withdrawal: “The Engagement Is Off!”
8. Humor: “And the World Laughs with You”
9. Knowing Your Audience: “Not in Front of the Children”
10. Requesting Clarification: “Say What?”
11. Changing the Scene: “Build a Level Playing Field”
The Situation Is Serious, but Not Hopeless
Part VI: Living an Assertive Life
Chapter 22: Deciding When to Be Assertive — or Not
“So How Do I Know When Action Is Called For?”
1. What Really Happened?
2. How Much Does It Matter to You?
3. What Is the Probability That You’ll Get What You Want?
4. Are You Looking for a Specific Outcome or Just to Express Yourself?
5. What Are Your Options?
6. Are You Looking for a Positive Outcome?
7. Do You Have Assertive Attitudes, Skills, and Intent?
8. Have You Counted to Ten?
9. Would It Be Better to Wait Until Tomorrow?
10. Will You Kick Yourself If You Don’t Take Action?
11. Have You Done Everything You Can to Remove or Reduce the Obstacles to Your Desired Outcome?
12. What Are the Probable Consequences and Realistic Risks of Your Possible Assertion?
13. Will Assertion Make Any Difference? Will It Change the Situation?
Chapter 23: When Assertiveness Doesn’t Work
It’s Only Failure If You Quit
Definition
Inadequate Assessment
Contraindications
Canned Approaches
Wrong Technique
Skill Deficits
Anxiety
An Issue That May Require Intervention on a Number of Fronts
When You Are Wrong
Avoiding Failures
Chapter 24: Helping Others Deal with the New Assertive You
How Does It Look from Outside?
Be Aware of Your Impact on Others
Potential Adverse Reactions
Include a Friend in Your Learning Process
Chapter 25: Beyond Assertiveness
“It’s Too Late Now!”
The Swing of the Pendulum
Assertiveness and Holistic Health
Assert Your Way to Health
Assertiveness and Common Sense
Membership in the Human Community
Now What?
Appendix: Assertiveness Practice Situations
Family Situations
Sleepover
Visiting Relative
Past Midnight
Holy Terror
Intimate Situations
Late for Dinner
Balancing the Books
Sagging Sex
Beach Blanket Roulette
Alcohol Amour
Consumer Situations
Haircut Hassle
Shortchanged
Lines, Lines, Lines
Do Not Call
Employment Situations
Overtime
Deniable Passion
Below Par
Cutting Critique
Late Again
School and Community Situations
Hearing Aid
Clarification
Morals
Know-It-All
Social Situations
Breaking the Ice
Making a Date
Summary
Online Resources
Online Psychology and Self-Help Resources
Online Resources Mentioned in the Text
References and Further Reading
Index
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