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Index
Common Sense - in Business & Life
Table of Contents
Foreword
Chapter 1. Introduction - a philosophical outlook on how life on Earth is changing
The brick-maker of Tozeur
Chapter 2. A life in balance - the meaning of life?
The Terrorist
Wall Street bankers
Chapter 3. Back to basics
There is no right or wrong in life
I quit!
From Ignorant to Competent
A god named HERMES
Journey to Abilene
Chapter 4. The importance of being Earnest
The four D’s of e-mail
Counteracting Entropy
The Flying Dutchman
What goes around comes around!
Knowing how vs. Doing it
Chapter 5. Of mice and men
You are fired!
Personal Accountability & Integrity
EU Dawn raids
I told you so!
Freedom under responsibility
When customers complain
Chapter 6. International Business Culture(s)
Tea with the Shah of Persia
The time(s) we live in
When in China...
Cultural Differences
Refusing a hand-shake.
When Cultures meet…
No Burkas in Europe.
Scolding – a case of intra-English confusion.
Of Training, Education, Professional & Retail.
Where is he?
The danger of a single story
Chapter 7. How people learn
Perception – How we interpret the world that surrounds us
Catching the bus
Seeing is believing
The USS Vincennes
Emotions and feelings
Lies and deceptions
Reasoning & problem solving
Columbus’ view of the world
Bias
Chapter 8. Communication
Definitions
Communication
Culture
Cross-cultural and synonyms
Levels of communication
Life
Fauna
Humanity
Language / Country
Family / Groups
Couples
You
”Lizardman”
Sources of misunderstanding
The Tunisian Bus
An invitation home
Non-verbal Communication - Smell
Distance
Facial expressions
Gestures & Body Language
Berlin Alexanderplatz
Time
The art of convincing
I totally agree, but…
Language Barriers
An agenda of their own…
Chapter 9. Language, culture and thought
Being ‘lagom’, not more, not less
Chapter 10. Change
I do not trust ATM cards!
Chapter 11. Change Management
You are fired! Encore...
Assisting in the process to get from a to b
“I can and I will”
“I can but I will not”
“I want to, but I cannot”
“I cannot and I will not”
Authority
Personal
Information
Network
Resource
Specialist/Expertise
Chapter 12. Honesty – A forgotten trait in business
I am sorry, but I cannot work with you!
I know more than you do!
Chapter 13. Distance People Management
No, I am not Greek
I am getting married!
Chapter 14. Final thoughts
Chapter 15. References & Inspiration
I have a dream…
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