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Imperial Library
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Index
Cover Page
Title Page
Copyright Page
Dedication Page
Content
Part I: The New Realities
Section 1: The Recognition Revolution
What Is Recognition?
What Is a Reward?
Why Isn't Money Enough?
Employee Recognition Starts with Knowing Your Employees
The Business Case for Recognition
The Benefits of Recognition
Principles of Recognition
The Best Recognition Is Contingent
The Best Recognition Is Timely, Specific & Meaningful
The Best Recognition Is Free
Four Types of Praise
Elements of a Good Praising
The Role of the Manager in Recognizing Employees
Overcoming Obstacles & Barriers to the Use of Recognition
Common Obstacles to Implementing Recognition
Implementing & Leveraging Recognition for Greatest Impact
Using Recognition for Its Greatest Impact
Creating a Culture of Recognition
Sustaining a Culture of Recognition
Strategies to Keep Recognition Going
New Trends in Recognition & Rewards
Experiential Incentives
Wellness/Work-Life Balance
Going Green
Charity/Giving/Community Service
Summary
Section 2: Five Trends Affecting Today's Workforce
Trend #1: Attracting & Retaining Talent: The Growing Shortage of Skilled Workers
Trend #2: They're Special! The Millennials Are Changing the Rules at Work
Trend #3: Everyone's His/Her Own Boss: The Rise of the Contingent Worker
Trend #4: We're All Connected: The Evolving Role of Virtual Employees
Trend #5: The World Is Getting Smaller: The Impact of Globalization
Conclusion
Section 3: Six Strategies for Engaging Employees in Challenging Times
Strategy #1: A Clear and Compelling Direction
Strategy #2: Direct, Open & Honest Communication
Strategy #3: Involve Employees & Encourage Initiative
Strategy #4: Increase Employee Autonomy & Flexibility
Strategy #5: Continued Focus on Career Growth & Development
Strategy #6: Recognize & Reward High Performance
Part II: Using Recognition & Rewards
Section 4: Day-To-Day Recognition
Praise & Recognition
No-Cost Recognition Ideas & Praisings
Low-Cost Rewards & Recognition Ideas
Recognition Activities
Cash, Cash Substitutes & Gift Certificates
Nominal Gifts, Merchandise & Food
Recognition Items, Trophies & Plaques
Section 5: Group Recognition, Rewards & Activities
Eight Ways to Praise Teams
Group Recognition & Rewards
Fun, Games & Contests
Celebrations, Parties, Birthdays & Special Events
Field Trips & Travel
Section 6: Rewards for Specific Achievements
Outstanding Employee & Achievement Awards
Sales Revenue
Customer Service
Employee Suggestions
Productivity & Quality
Attendance & Safety
Section 7: Formal Reward Tools & Programs
Multilevel Reward Programs & Point Systems
Company Benefits & Perks
Employee & Company Anniversaries
Company Stock & Ownership
Appendixes
I. Where to Get Specialty Reward Items
II. Companies That Arrange Unusual Reward Activities
III. Incentive Travel Coordinators
IV. Motivational & Incentive Companies & Associations
V. Featured Companies
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