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Imperial Library
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Index
Title Page
Copyright Page
Contents
Preface
Chapter 1: An Introduction to Assertiveness
Chapter 2: The Three-Part Assertion Message
Chapter 3: Assertive Rapport Building
Chapter 4: Tactics for Assertive Rapport Building
Chapter 5: Assertive Curiosity
Chapter 6: Maximizing Assertive Curiosity in Business
Chapter 7: From Curiosity to Understanding
Chapter 8: Etiquette: Rules of the Road for People Skills
Chapter 9: Persuasion as a People Skill
Chapter 10: Asking Questions Skillfully
Chapter 11: Assertive Speaking
Chapter 12: Assertive Listening
Chapter 13: Assertive Ambition
Chapter 14: Maximizing Results with Assertive Ambition
Chapter 15: Assertive Conflict Resolution
Chapter 16: Assertive Conflict Management and Negotiation
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