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Imperial Library
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Index
Title Page
Copyright Page
Contents
Introduction
Part I. Managing Your Team
Chapter 1. Get Them Emotionally Involved
Chapter 2. Know What a Team Is and How It Works
Chapter 3. Set Realistic Targets—No, Really Realistic
Chapter 4. Hold Effective Meetings...
Chapter 5. ...No, Really Effective
Chapter 6. Make Meetings Fun
Chapter 7. Make Your Team Better Than You
Chapter 8. Know Your Own Importance
Chapter 9. Set Your Boundaries
Chapter 10. Be Ready to Prune
Chapter 11. Offload as Much as You Can—or Dare
Chapter 12. Let Them Make Mistakes
Chapter 13. Accept Their Limitations
Chapter 14. Encourage People
Chapter 15. Be Very, Very Good at Finding the Right People
Chapter 16. Hire Raw Talent
Chapter 17. Take the Rap
Chapter 18. Give Credit to the Team When It Deserves It
Chapter 19. Get the Best Resources for Your Team
Chapter 20. Celebrate
Chapter 21. Keep Track of Everything You Do and Say
Chapter 22. Be Sensitive to Friction
Chapter 23. Create a Good Atmosphere
Chapter 24. Inspire Loyalty and Team Spirit
Chapter 25. Have and Show Trust in Your Staff
Chapter 26. Respect Individual Differences
Chapter 27. Listen to Ideas from Others
Chapter 28. Adapt Your Style to Each Team Member
Chapter 29. Let Them Think They Know More Than You (Even if They Don’t)
Chapter 30. Don’t Always Have to Have the Last Word
Chapter 31. Understand the Roles of Others
Chapter 32. Ensure People Know Exactly What Is Expected of Them
Chapter 33. Have Clear Expectations
Chapter 34. Use Positive Reinforcement Motivation
Chapter 35. Don’t Try Justifying Stupid Systems
Chapter 36. Be Ready to Say Yes
Chapter 37. Train Them to Bring You Solutions, Not Problems
Part II. Managing Yourself
Chapter 38. Work Hard
Chapter 39. Set the Standard
Chapter 40. Enjoy Yourself
Chapter 41. Don’t Let It Get to You
Chapter 42. Know What You Are Supposed to Be Doing
Chapter 43. Know What You Are Actually Doing
Chapter 44. Value Your Time
Chapter 45. Be Proactive, Not Reactive
Chapter 46. Be Consistent
Chapter 47. Set Realistic Targets for Yourself—No, Really Realistic
Chapter 48. Have a Game Plan, but Keep It Secret
Chapter 49. Get Rid of Superfluous Rules
Chapter 50. Learn from Your Mistakes
Chapter 51. Be Ready to Unlearn—What Works, Changes
Chapter 52. Cut the Crap—Prioritize
Chapter 53. Cultivate Those in the Know
Chapter 54. Know When to Kick the Door Shut
Chapter 55. Fill Your Time Productively and Profitably
Chapter 56. Have a Plan B and a Plan C
Chapter 57. Capitalize on Chance—Be Lucky, but Never Admit It
Chapter 58. Recognize When You’re Stressed
Chapter 59. Manage Your Health
Chapter 60. Be Prepared for the Pain and Pleasure
Chapter 61. Face the Future
Chapter 62. Head Up, Not Head Down
Chapter 63. See the Forest and the Trees
Chapter 64. Know When to Let Go
Chapter 65. Be Decisive, Even if It Means Being Wrong Sometimes
Chapter 66. Adopt Minimalism as a Management Style
Chapter 67. Visualize Your Plaque
Chapter 68. Have Principles and Stick to Them
Chapter 69. Follow Your Intuition
Chapter 70. Be Creative
Chapter 71. Don’t Stagnate
Chapter 72. Be Flexible and Ready to Move On
Chapter 73. Remember the Object of the Exercise
Chapter 74. Remember That None of Us Has to Be Here
Chapter 75. Go Home
Chapter 76. Keep Learning—Especially from the Opposition
Chapter 77. Be Passionate and Bold
Chapter 78. Plan for the Worst, but Hope for the Best
Chapter 79. Let the Company See You Are on Its Side
Chapter 80. Don’t Bad-Mouth Your Boss
Chapter 81. Don’t Bad-Mouth Your Team
Chapter 82. Accept that Some Things Bosses Tell You to Do Will Be Wrong
Chapter 83. Accept That Bosses Are as Scared as You Are at Times
Chapter 84. Avoid Straitjacket Thinking
Chapter 85. Act and Talk as if One of Them
Chapter 86. If in Doubt, Ask Questions
Chapter 87. Show You Understand the Viewpoint of Underlings and Overlings
Chapter 88. Add Value
Chapter 89. Don’t Back Down—Be Prepared to Stand Your Ground
Chapter 90. Don’t Play Politics
Chapter 91. Don’t Criticize Other Managers
Chapter 92. Share What You Know
Chapter 93. Don’t Intimidate
Chapter 94. Be Above Interdepartmental Warfare
Chapter 95. Show That You’ll Fight to the Death for Your Team
Chapter 96. Aim for Respect Rather Than Being Liked
Chapter 97. Do One or Two Things Well and Avoid the Rest
Chapter 98. Seek Feedback on Your Performance
Chapter 99. Maintain Good Relationships and Friendships
Chapter 100. Build Respect—Both Ways—Between You and Your Customers
Chapter 101. Go the Extra Mile for Your Customers
Chapter 102. Be Aware of Your Responsibilities
Chapter 103. Be Straight at All Times and Speak the Truth
Chapter 104. Don’t Cut Corners—You’ll Get Discovered
Chapter 105. Find the Right Sounding Board
Chapter 106. Be in Command and Take Charge
Chapter 107. Be a Diplomat for the Company
End Game
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