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Index
Preface
Part I Negotiating a Common Understanding
Chapter 1 Methodologies Aren't Enough
Chapter 2 Ambiguity in Stating Requirements
Chapter 3 Sources of Ambiguity
Chapter 4 The Tried but Untrue Use of Direct Questions
Part II Ways to Get Started
Chapter 5 Starting Points
Chapter 6 Context-Free Questions
Chapter 7 Getting the Right People Involved
Chapter 8 Making Meetings Work for Everybody
Chapter 9 Reducing Ambiguity from Start to Finish
Part III Exploring the Possibilities
Chapter 11 Right-Brain Methods
Chapter 12 The Project's Name
Chapter 13 Facilitating in the Face of Conflict
Chapter of References
Further Reading
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