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Index
Cover Title Page Copyright Contents Introduction 1: What’s So Bad about Arguing? 2: Why Is It So Important to Resolve Conflicts? 3: It’s All about Attitude 4: Conflict Resolution Requires Listening 5: Listening Leads to Understanding 6: Understanding Leads to Resolution 7: Resolution Leads to Harmony Epilogue Some Thoughts Worth Remembering A Resolution by Which Everybody Wins About the Author
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