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Index
Cover
Title Page
Copyright
Contents
Introduction
1: What’s So Bad about Arguing?
2: Why Is It So Important to Resolve Conflicts?
3: It’s All about Attitude
4: Conflict Resolution Requires Listening
5: Listening Leads to Understanding
6: Understanding Leads to Resolution
7: Resolution Leads to Harmony
Epilogue
Some Thoughts Worth Remembering
A Resolution by Which Everybody Wins
About the Author
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