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Index
Cover
Frontispiece
Title Page
Copyright
Contents
Acknowledgment
Introduction. R. Gregory Browning and Hunter Morrison
One. Why We Did It
Two. The Cleveland Operations Improvement Task Force
Three. The Audit
Four. The Cleveland OITF and Total Quality Management
Five. The Mayor’s Operation Volunteer Effort and How to Sustain Your Gains
Six. The Pivotal Role of Foundations
Afterword. Thirty-Five Years Later A Planner’s Perspective Hunter Morrison
Notes
Further Reading
About the Author
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