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Index
Foreword
Introduction
How to Use This Book
O’Reilly Online Learning
How to Contact Us
Acknowledgments
Small Things
I. Netscape: Manager
1. Assume They Have Something to Teach You
2. Meeting Blur
Too Much
On the Topic of Operational Excellence
3. The Situation
Capital-S Situations
Capital-D Decisions
4. Act Last, Read the Room, and Taste the Soup
Act Last
Read the Room
Taste the Soup
5. Spidey-Sense
Understanding Spidey-Sense
Wait, What? That’s the Small Thing? Live Life? Thanks, Lopp.
Trusting Spidey-Sense
Something Is Up, and I Don’t Know What
6. Your Professional Growth Questionnaire
The Professional Growth Questionnaire
The Questions
Always Forward
A Tangible Follow-Up
7. A Performance Question
The Checklist Sentence
Reality Changes
8. Rands Information Practices
Browser
Phone
Email
Life
9. The New Manager Death Spiral
BANG
First, They Tell You
Then, They Tell Each Other
Management Is Not a Promotion
II. Apple: Director
10. The Blue Tape List
Everything Is Broken
A Spectrum to the Broken
11. Delegate Until It Hurts
Entrust
Shush, Little Voice
An Essential Leadership-Scaling Function
12. How to Recruit
First Rule of Recruiting: Give It 50%
A Recruiting Primer
Discover, Understand, and Delight
Discover
Understand
Delight
Circling Back to 50% of Your Time
13. Gossip, Rumors, and Lies
An Unacceptable Amount of Crap
A Well-Intentioned Hatred of Meetings
A Three-Point Agenda
Meetings Are a Symptom, Not the Cure
14. Rainbows and Unicorns
Moments of Disproportionate Satisfaction
Duh
The Compliment Breakdown
A Compliment Career Shift
15. Say the Hard Thing
The Voice in Your Head
Saying the Hard Thing
Hearing the Hard Thing
Your Goal in Life
16. Everything Breaks
Third Time’s a Charm
Game On
With Alarming Predictability
Provide A Clear Explanation of the Rules
Allow the Rules to Evolve in Unexpected Ways
Play, Learn, and Repeat
Failure as a Competitive Differentiator (Or, Don’t Play Dumb Games Twice)
17. The Org Chart Test
The Legibility Test
The Basics at Scale
18. A Distributed Meeting Primer
Remote
The “Many People” Meeting
Pre-Meeting
During
Post-Meeting
No Measurable Difference
III. Slack: Executive
19. Allergic to Wisdom
A Circus of Failure
When to Innovate and When to Iterate
Act Without Asking
20. The Guard
The Disaster Meeting
The Productive Team Teams
Learned Helplessness
Trust Falls for Everyone!
Never Waste a Disaster
21. The Culture Creek
An Unchangeable Culture
Listen for the Stories
The Culture Creek
22. Anti-Flow
Applied Anti-Flow
Weaponized Inspiration Generation
23. A Meritocracy Is a Trailing Indicator
Two Paths
Two Equal Paths
The Growth Tax
Leadership Comes from Everywhere
A Trailing Indicator
24. How to Build a Rumor
Gray Space
Conformity
The Severity of Nonsense
Rumors Are a Function of Culture
25. Kobayashi Maru Management
A Test of Character
A System Failure
A Perfect Kobayashi
A Proper Preparation
A Prediction of the Unpredictable
26. The Signal Network
Critical Freshness
Your Signal Network
No Surprises
High-Signal Humans
27. A Precious Hour
The State of Busy Is Seductive
The Faux-Zone
A Precious Hour
An Insidious Situation
28. Find a Mentor
What Could Go Wrong?
Sucker Punch
My Mentor Requirements
“Get the F—k Out of There”
29. How to Rands
Our Average Week
North Star Principles
Feedback Protocol
Meeting Protocol
Nuance and Errata
30. Be Unfailingly Kind
Regarding Colorful Personalities and Opinions
Raid Mechanics
No Worries…
Regarding Jerks
One for Your Pocket
Epilogue: The Way I Heard It Was...
Interlude: The Test
Small Steps
Index
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