Troubleshooting With the Windows Sysinternals Tools (SHARLA SORGE's Library) by Russinovich, Mark -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Page Contents at a glance Table of Contents Foreword Introduction

Tools the book covers The history of Sysinternals Who should read this book

Assumptions

Organization of this book Conventions and features in this book System requirements Late-breaking changes Acknowledgments Errata, updates, and book support Free ebooks from Microsoft Press We want to hear from you Stay in touch

Part I: Getting started

Chapter 1. Getting started with the Sysinternals utilities

Overview of the utilities The Windows Sysinternals website

Downloading the utilities Running the utilities directly from the web Single executable image The Windows Sysinternals forums Windows Sysinternals site blog Mark’s blog Mark’s webcasts

Sysinternals license information

End User License Agreement and the /accepteula switch Frequently asked questions about Sysinternals licensing

Chapter 2. Windows core concepts

Administrative rights Processes, threads, and jobs User mode and kernel mode Handles Application isolation

App Containers Protected processes

Call stacks and symbols

What is a call stack? What are symbols? Configuring symbols

Sessions, window stations, desktops, and window messages

Remote desktop services sessions Window stations Desktops Window messages

Chapter 3. Process Explorer

Procexp overview

Measuring CPU consumption Administrative rights

Main window

Process list Customizing column selections Saving displayed data Toolbar reference Identifying the process that owns a window Status bar

DLLs and handles

Finding DLLs or handles DLL view Handle view

Process details

Image tab Performance tab Performance Graph tab GPU Graph tab Threads tab TCP/IP tab Security tab Environment tab Strings tab Services tab .NET tabs Job tab

Thread details Verifying image signatures VirusTotal analysis System information

CPU tab Memory tab I/O tab GPU tab

Display options Procexp as a Task Manager replacement

Creating processes from Procexp Other user sessions

Miscellaneous features

Shutdown options Command-line switches Restoring Procexp defaults

Keyboard shortcut reference

Chapter 4. Autoruns

Autoruns fundamentals

Disabling or deleting autostart entries Autoruns and administrative permissions Verifying code signatures VirusTotal analysis Hiding entries Getting more information about an entry Viewing the autostarts of other users Viewing ASEPs of an offline system Changing the font

Autostart categories

Logon Explorer Internet Explorer Scheduled Tasks Services Drivers Codecs Boot Execute Image hijacks AppInit KnownDLLs Winlogon Winsock providers Print monitors LSA providers Network providers WMI Sidebar gadgets Office

Saving and comparing results

Saving as tab-delimited text Saving in binary (.arn) format Viewing and comparing saved results

AutorunsC Autoruns and malware

Part II: Usage guide

Chapter 5. Process Monitor

Getting started with Procmon Events

Understanding the column display defaults Customizing the column display Event Properties dialog box Displaying profiling events Finding an event Copying event data Jumping to a registry or file location Searching online

Filtering, highlighting, and bookmarking

Configuring filters Configuring highlighting Bookmarking Advanced output Saving filters for later use

Process Tree Saving and opening Procmon traces

Saving Procmon traces Procmon XML schema Opening saved Procmon traces

Logging boot, post-logoff, and shutdown activity

Boot logging Keeping Procmon running after logoff

Long-running traces and controlling log sizes

Drop filtered events History depth Backing files

Importing and exporting configuration settings Automating Procmon: command-line options Analysis tools

Process Activity Summary File Summary Registry Summary Stack Summary Network Summary Cross Reference Summary Count Occurrences

Injecting custom debug output into Procmon traces Toolbar reference

Chapter 6. ProcDump

Command-line syntax Specifying which process to monitor

Attach to existing process Launch the target process Working with Universal Windows Platform applications Auto-enabled debugging with AeDebug registration

Specifying the dump file path Specifying criteria for a dump Monitoring exceptions Dump file options Miniplus dumps ProcDump and Procmon: Better together Running ProcDump noninteractively Viewing the dump in the debugger

Chapter 7. PsTools

Common features

Remote operations Troubleshooting remote PsTools connections

PsExec

Remote process exit Redirected console output PsExec alternate credentials PsExec command-line options Process performance options Remote connectivity options Runtime environment options

PsFile PsGetSid PsInfo PsKill PsList PsLoggedOn PsLogList PsPasswd PsService

Query Config Depend Security Find SetConfig Start, Stop, Restart, Pause, Continue

PsShutdown PsSuspend PsTools command-line syntax

PsExec PsFile PsGetSid PsInfo PsKill PsList PsLoggedOn PsLogList PsPasswd PsService PsShutdown PsSuspend

PsTools system requirements

Chapter 8. Process and diagnostic utilities

VMMap

Starting VMMap and choosing a process The VMMap window Memory types Memory information Timeline and snapshots Viewing text within memory regions Finding and copying text Viewing allocations from instrumented processes Address space fragmentation Saving and loading snapshot results VMMap command-line options Restoring VMMap defaults

DebugView

What is debug output? The DebugView display Capturing user-mode debug output Capturing kernel-mode debug output Searching, filtering, and highlighting output Saving, logging, and printing Remote monitoring

LiveKd

LiveKd requirements Running LiveKd Kernel debugger target types Output to debugger or dump file Dump contents Hyper-V guest debugging Symbols LiveKd examples

ListDLLs Handle

Handle list and search Handle counts Closing handles

Chapter 9. Security utilities

SigCheck

Which files to scan Signature verification VirusTotal analysis Additional file information Output format Miscellaneous

AccessChk

What are “effective permissions”? Using AccessChk Object type Searching for access rights Output options

Sysmon

Events recorded by Sysmon Installing and configuring Sysmon Extracting Sysmon event data

AccessEnum ShareEnum ShellRunAs Autologon LogonSessions SDelete

Using SDelete How SDelete works

Chapter 10. Active Directory utilities

AdExplorer

Connecting to a domain The AdExplorer display Objects Attributes Searching Snapshots AdExplorer configuration

AdInsight

AdInsight data capture Display options Finding information of interest Filtering results Saving and exporting AdInsight data Command-line options

AdRestore

Chapter 11. Desktop utilities

BgInfo

Configuring data to display Appearance options Saving BgInfo configuration for later use Other output options Updating other desktops

Desktops ZoomIt

Using ZoomIt Zoom mode Drawing mode Typing mode Break Timer LiveZoom

Chapter 12. File utilities

Strings Streams NTFS link utilities

Junction FindLinks

Disk Usage (DU) Post-reboot file operation utilities

PendMoves MoveFile

Chapter 13. Disk utilities

Disk2Vhd Sync DiskView Contig

Defragmenting existing files Analyzing fragmentation of existing files Analyzing free-space fragmentation Creating a contiguous file

DiskExt LDMDump VolumeID

Chapter 14. Network and communication utilities

PsPing

ICMP Ping TCP Ping PsPing server mode TCP/UDP latency test TCP/UDP bandwidth test PsPing histograms

TCPView Whois

Chapter 15. System information utilities

RAMMap

Use Counts Processes Priority Summary Physical Pages Physical Ranges File Summary File Details Purging physical memory Saving and loading snapshots

Registry Usage (RU) CoreInfo

–c: Dump information on cores –f: Dump core feature information –g: Dump information on groups –l: Dump information on caches –m: Dump NUMA access cost –n: Dump information on NUMA nodes –s: Dump information on sockets –v: Dump only virtualization-related features

WinObj LoadOrder PipeList ClockRes

Chapter 16. Miscellaneous utilities

RegJump Hex2Dec RegDelNull Bluescreen Screen Saver Ctrl2Cap

Part III: Troubleshooting—“The Case of the Unexplained...”

Chapter 17. Error messages

Troubleshooting error messages The Case of the Locked Folder The Case of the File In Use Error The Case of the Unknown Photo Viewer Error The Case of the Failing ActiveX Registration The Case of the Failed Play-To The Case of the Installation Failure

The troubleshooting The analysis

The Case of the Unreadable Text Files The Case of the Missing Folder Association The Case of the Temporary Registry Profiles The Case of the Office RMS Error The Case of the Failed Forest Functional Level Raise

Chapter 18. Crashes

Troubleshooting crashes The Case of the Failed AV Update The Case of the Crashing Proksi Utility The Case of the Failed Network Location Awareness Service The Case of the Failed EMET Upgrade The Case of the Missing Crash Dump The Case of the Random Sluggishness

Chapter 19. Hangs and sluggish performance

Troubleshooting hangs and sluggish performance The Case of the IExplore-Pegged CPU The Case of the Runaway Website The Case of the Excessive ReadyBoost The Case of the Stuttering Laptop Blu-ray Player The Case of the Company 15-Minute Logons The Case of the Hanging PayPal Emails The Case of the Hanging Accounting Software The Case of the Slow Keynote Demo The Case of the Slow Project File Opens The Compound Case of the Outlook Hangs

Chapter 20. Malware

Troubleshooting malware Stuxnet

Malware and the Sysinternals utilities The Stuxnet infection vector Stuxnet on Windows XP Looking deeper Filtering to find relevant events Stuxnet system modifications The .PNF files Windows 7 elevation of privilege Stuxnet revealed by the Sysinternals utilities

The Case of the Strange Reboots The Case of the Fake Java Updater The Case of the Winwebsec Scareware The Case of the Runaway GPU The Case of the Unexplained FTP Connections The Case of the Misconfigured Service The Case of the Sysinternals-Blocking Malware The Case of the Process-Killing Malware The Case of the Fake System Component The Case of the Mysterious ASEP

Chapter 21. Understanding system behavior

The Case of the Q: Drive The Case of the Unexplained Network Connections The Case of the Short-Lived Processes The Case of the App Install Recorder The Case of the Unknown NTLM Communications

Chapter 22. Developer troubleshooting

The Case of the Broken Kerberos Delegation The Case of the ProcDump Memory Leak

Index About the Authors Survey Code Snippets

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