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Index
Ten Ways to Survive the Corporate World
Copyright
Contents
Chapter One How to Turn Your Company into an Ideas Factory
Chapter Two Handling Redundancy
Chapter Three The 9 Most Common Customer Complaints — and How to Inspire Excellent Customer Service
Chapter Four How to Do Presentations
Chapter Five Making the Most of Social Media
Chapter Six Personal Productivity
Chapter Seven The Ageing Workforce
Chapter Eight How to Have Difficult Conversations
Chapter Nine Crisis Managemernt
Chapter Ten Leading in an Age of Upheaval: How to Be a 21st Century Leader
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