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Index
Cover
Endorsements
Title page
Copyright
Foreword
Dedication
Introduction
Part One: Teaming
Chapter One: A New Way of Working
Teaming Is a Verb
Organizing to Execute
The Learning Imperative
Learning to Team, Teaming to Learn
Organizing to Learn
Execution-as-Learning
The Process Knowledge Spectrum
A New Way of Leading
Leadership Summary
LESSONS AND ACTIONS
Chapter Two: Teaming to Learn, Innovate, and Compete
The Teaming Process
Four Pillars of Effective Teaming
The Benefits of Teaming
Social and Cognitive Barriers to Teaming
When Conflict Heats Up
Leadership Actions That Promote Teaming
Leadership Summary
LESSONS AND ACTIONS
Part Two: Organizing to Learn
Chapter Three: The Power of Framing
Cognitive Frames
Framing a Change Project
The Leader’s Role
Team Members’ Roles
The Project Purpose
A Learning Frame Versus an Execution Frame
Changing Frames
Leadership Summary
LESSONS AND ACTIONS
Chapter Four: Making It Safe to Team
Trust and Respect
Psychological Safety for Teaming and Learning
The Effect of Hierarchy on Psychological Safety
Cultivating Psychological Safety
Leadership Summary
LESSONS AND ACTIONS
Chapter Five: Failing Better to Succeed Faster
The Inevitability of Failure
The Importance of Small Failures
Why It’s Difficult to Learn from Failure
Failure Across the Process Knowledge Spectrum
Matching Failure Cause and Context
Developing a Learning Approach to Failure
Strategies for Learning from Failures
Leadership Summary
LESSONS AND ACTIONS
Chapter Six: Teaming Across Boundaries
Teaming Despite Boundaries
Visible and Invisible Boundaries
Three Types of Boundaries
Teaming Across Common Boundaries
Leading Communication Across Boundaries
Leadership Summary
LESSONS AND ACTIONS
Part Three: Execution-as-Learning
Chapter Seven: Putting Teaming and Learning to Work
Execution-as-Learning
Using the Process Knowledge Spectrum
Facing a Shifting Context at Telco
Learning That Never Ends
Keeping Learning Alive
Leadership Summary
LESSONS AND ACTIONS
Chapter Eight: Leadership makes It Happen
Leading Teaming in Routine Production at Simmons
Leading Teaming in Complex Operations at Children’s Hospital
Leading Teaming for Innovation at IDEO
Leadership Summary
Moving Forward
Acknowledgments
About the Author
Index
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