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Index
Acknowledgments
1 Game Change
2 A New Role, A New Mind-Set
3 Velcro Value
4 Bridging the Divide
5 The Great Game of Strategy
6 Connection Mastery
7 Conversations That Connect
8 FOCAS on Customer Strategy
9 FOCAS on Building a Case for Change
10 On the Same Side of the Table
11 Difference Maker
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