At the Heart of Leadership · How to Get Results With Emotional Intelligence by Freedman, Joshua -- Read -- Imperial Library of Trantor

Index

Table of Figures Introduction

Peter Salovey, Ph.D. Provost and Chris Argyris Professor of Psychology Yale University

Preface to the Third Edition About the Author Part One: Chapter One

Bad Feelings?

Feelings at Work? I’ll Never Say That to My Children Choosing to Lead What Kind of Leader Are You? Another Book on Emotional Intelligence?

Chapter Two

Breakthrough Thinking: Emotions are Assets

The problem is, this view is wrong. Does it Matter? Fear and Anger It feels bad – so it must be bad, right? Fear’s Warning Anger Kills? Everything In Moderation Who’s Driving?

Chapter Three

Business Case for EQ : Emotions on the Bottom Line1

In the Churn Leadership and Financial Performance: The Bottom Line Perspective

Ethical Leadership Getting Work Done

Sales and Customer Loyalty: The Customer Perspective

Climate of Caring At the Heart of Sales Relationships

Attracting & Retaining Talent: The Internal Business Perspective:

Star Performance Saves $190m Retaining Talent Feeling Like Working

Just a Fad? Related Research

Life Success for NFL Players

A Blue Chip Investment

Part Two: Chapter Four

123 KCG: A Simple Model for Practicing Emotional Intelligence

Look Beneath the Surface The Origins of Emotional Intelligence Six Seconds Model Putting it in Practice Exercise for Putting it in Practice

1. Know Yourself: What are you feeling? 2. Choose Yourself: What are your options? 3. Give Yourself: What do you TRULY want? What conclusion did you come to?

What About Others?

Chapter Five

Know Yourself: The Wisdom of Feelings

EQ Competency: Enhance Emotional Literacy The Neurobiology of Feeling Decoding the Messages Naming Feelings Understanding Feelings The Angry Manager and The River

EQ Competency: Recognize Patterns

Restoring the Flow Recognize Patterns Cause and Effect

Caveat

Chapter Six

Choose Yourself: Fight or Flow

Up the Escalator: The Reaction Cycle “Hit Back First” “Water Is Stronger” The Powerful Water: Navigating Emotions Caution:Resistance Ahead Tuning the Intelligence Down the Escalator: Optimism and Renewal

Chapter Seven

Give Yourself: From Success to Significance

Resonant Leadership Elusive Empathy Five Steps to Empathy Deep Acting Constructing a Noble Goal Values in Action

Integrating the Domains Putting it Together

Leading with Your Noble Goal

Chapter Eight

Organizational Excellence: The Climate for Performance1

“Why didn’t I know??” Now I Know! One Size Fits All? Implementation Strategies Putting it Together: EQ in Action

Part Three:

Appendix One Measuring EQ: Putting it to the Test

Why It Matters More About the SEI

Appendix Two

Father to Father: Special Advice for Dads

EQ in the Family Work Versus Family? Your Best Leadership Training Being Present

Appendix Three