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Index
Cover
Title Page
Contents
CHAPTER 1: Communication and Its Discontents
CHAPTER 2: From Both Sides Now
CHAPTER 3: It Takes Two
CHAPTER 4: Now Hear This
CHAPTER 5: With All Good Intentions
CHAPTER 6: What Works
CHAPTER 7: Chief Listening Officer
CHAPTER 8: Listen to Me
CHAPTER 9: Just the Facts, Ma’am
CHAPTER 10: Do No Harm
CHAPTER 11: What Lies Beneath
CHAPTER 12: The Language of Medicine
CHAPTER 13: Rushing to Judgment
CHAPTER 14: Can It Be Taught?
CHAPTER 15: A Fragile Truce Shatters
CHAPTER 16: Can We Talk?
Acknowledgments
Notes
Index
About the Author
Copyright
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