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Index
Cover
Title Page
Table of Contents
Introduction
Part I: Getting Started with Operations Management
Chapter 1: Discovering the Fundamentals of Operations Management
Chapter 2: Defining and Evaluating Processes
Chapter 3: Designing Processes to Meet Goals
Chapter 4: Dealing with Shared Resources, Batches, and Rework
Chapter 5: Designing Your Process to Match Your Product or Service
Part II: Managing Variability and Risk
Chapter 6: Forecasting Demand
Chapter 7: Planning Capacity
Chapter 8: Managing Inventory
Chapter 9: Planning for Successful Operations
Chapter 10: Managing the Supply Chain
Part III: Improving Operations
Chapter 11: Becoming Lean
Chapter 12: Managing Quality
Chapter 13: Creating a Quality Organization
Part IV: Managing Projects
Chapter 14: Using Communication and Leadership Skills When Managing Projects
Chapter 15: Estimating and Scheduling Projects
Chapter 16: Responding to Risks That Threaten Your Project
Part V: Scaling and Globalizing Your Operations
Chapter 17: Considering Outsourcing
Chapter 18: Scaling Operations throughout the Product Life Cycle
Part VI: The Part of Tens
Chapter 19: Ten Pivotal Operations Management Developments
Chapter 20: Ten Mistakes That New Operations Managers Make
Chapter 21: Ten Traits of World-Class Operations
About the Authors
Cheat Sheet
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