Enterprise Search by White, Martin -- Read -- Imperial Library of Trantor

Index

Enterprise Search SPECIAL OFFER: Upgrade this ebook with O’Reilly Preface

How to Use This Book Safari® Books Online How to Contact Us Acknowledgments

1. Searching the Enterprise

Every Day Is a Decision Day Information as a Corporate Asset

The Information Paradox Enterprise Search Search and Information Retrieval Search Is a Dialog Search Has to Be Managed Why Search Is Important

Capitalizing on information investment Reactive to business opportunities Making the best use of staff expertise Bringing new staff on board more quickly Speeding the process of acquisition Supporting mobile workers Reducing workplace stress

Summary Further Reading

2. Enterprise Search Is Difficult

A Day at the Office

There Are 3,245 Results There Are 9 Results There Are 230 Results There Are 400 Results There Are 425 Results There Are 390 Results You Think It’s All the Relevant Information

A Short History of Search A Short History of Information Retrieval Recall, Precision, and Relevance Why Can’t Our Search Be Like Google? With Web Search You Have Options Information Quality

Poor Titles No Author Information Metadata Ambiguous Date Formats Document Structure

Language Summary Further Reading

3. Defining User Requirements

Information Seeking Models Another Search Engine! Why? User Requirements and User Satisfaction Climate Surveys Diaries Focus Groups Help Desk Calls Microsoft Product Description Cards Personas Team Meetings Usability Tests Use Cases

Analysis Compliance Expertise Induction Item Learning Mobile Monitor Product Task

User Interviews User Surveys Search Benchmarking Search Logs Stories User Feedback Writing the User Requirements Report Summary Further Reading

4. Planning for Search

Making a Business Case Invest in Skills Before Software Search Support Team Stakeholder Analysis Business Impact Search Owner Content

Owner Scope Document Size and File Formats Metadata Management Language Security

Technology Infrastructure Disaster Recovery Security Performance Metadata and Taxonomies Help Desk Usability Training and Support Risks Web Site Search Summary Further reading

5. Search Technology Part 1

Content Gathering Connectors Document Filters and Language Identification Parsing and Tokenising Stop Words Stemming and Lemmatization Dates Phrases Processing Pipeline Building and Managing the Index Security and ACLs Query Management Spell Checking Retrieval Models Ranking Summarization Document Thumbnails Summary Further Reading

6. Search Technology Part 2

Entity Extraction People Search Federated Search Duplicate and Similar Documents Mobile Search Faceted Search Multilingual Search Search-Based Applications Semantic Search Social Search Text Mining and Sentiment Analysis Summary Further Reading

7. The Business of Search

Industry Structure

Dassault HP IBM Lexmark Oracle

Independent Search Vendors Open Source Search Software Google and Search Appliances Microsoft SharePoint Specialized Search Components Cloud-Based Search OEM Applications Systems Integrators e-Discovery Summary Further Reading

8. Specification and Selection

The Project Teams

Specification Project Team Selection Project Team Installation Project Team Project Programme Office

The Global Dimension Risk Management Project Schedule Writing the Specification

The Story So Far Content Scope User Expectations Information Systems Architecture IT Partnerships Internal Development and Support Resources Security and Identity Management Federated Search Requirements People Databases Project Timetable

Functional Specification

Connectors and APIs Federated Search User Interfaces Index Freshness Filters and Facets Taxonomy and Metadata Management Search and System Logs Entity Extraction

Questions for the Vendors

Risk Assessment Project Schedule Project Management Methodology Upgrade Release Schedule Supporting a Global Implementation User Groups Key Employee Strategy License and Support Costs Reference Sites Training

Building the Vendor Short List Using a Consultant Using a Implementation Partner Open Source Software Procurement The Best of Both Worlds? Proof of Concept Contract Negotiation Summary Further Reading

9. Installation and Implementation

Project Management Customer Responsibilities Implementation Schedule Knowledge Transfer The Show Stoppers Get Indexing! User Interface Design Usability and Accessibility Testing Disaster Recovery Tests Help Desk Metadata Management Communications Plan Summary Further Reading

10. Managing Search

Search Support Team Roles

Search Manager Search Technology Manager Search Analytics Manager Search Information Specialist Search User Support Manager

Supporting Global Enterprise Search Creating a Centre of Search Excellence Search Team Skills

Introduction to Information Retrieval Indexing Retrieval and Ranking User Interaction and Interface Design Evaluation of IR Systems Web Search Enterprise Search

Help Desk Management Security and Compliance Search Liaison Specialists Reporting Lines Test Searches Best Bets Usability Tests Search Logs

Top 50 Searches by Search Terms/Query Top 50 Searches Leading to Only a Few or No Results Being Presented Top 50 Searches Leading to No Document Being Selected Top 50 Most Requested Documents Top 50 Searches Where More Than Three Pages of Results Were Presented Clicks on Best Bets Clicks on Facets and Filters

Feedback Forms Training and Support Establishing Good Communications Summary Further Reading

11. A Future for Search

1. The Petabyte Challenge 2. Industry Consolidation and Expansion 3. The Impact of Microsoft SharePoint 4. Big Data and Text Analytics 5. Business Intelligence and Unified Information Access 6. Mobile Search 7. Cross-Session Search 8. Social Search 9. Federated Search 10. Developments in Information Retrieval 11. Enterprise Search Professionals 12. The Digital Workplace 13. Does ‘enterprise search’ Have a Future? Further Reading

12. Critical Success Factors A. Resources

Enterprise Search – A Reading List Enterprise Search - Blogs Further Reading

Chapter 1 Readings Chapter 2 Readings Chapter 3 Readings Chapter 4 Readings Chapter 6 Readings Chapter 7 Readings Chapter 8 Readings Chapter 9 Readings Chapter 10 Readings Chapter 11 Readings

B. Vendor List Glossary About the Author SPECIAL OFFER: Upgrade this ebook with O’Reilly Copyright

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