Introduction to Online Payments Risk Management by Blanchette, Meghan -- Read -- Imperial Library of Trantor

Index

Introduction to Online Payments Risk Management Introduction to Online Payments Risk Management

Ohad Samet Special Upgrade Offer Preface Why Was This Book Written, and Who Is It For? Acknowledgements

Part I. Background and Theory

Chapter 1. What Is Risk Management in Payments? Chapter 2. What Problem(s) Are We Trying to Solve? Optimizing Risk with a Solution-Based Approach Why Talk About Loss and Not Fraud? Chapter 3. The Two Leading Approaches to the Analysis and Optimization of Losses The Portfolio Approach The Behavioral Approach Which of These Methods Works Better? Chapter 4. How Should We Describe and Understand Behavior? Remember: People Make Mistakes Putting the Framework to Use

Part II. Organization and People

Chapter 5. The Goals and Functions of a Payments Risk Management Team What Does a Payments Risk Management Organization Do? Payment Risk Operations: Making Sure You Run Smoothly Decision Automation: Allowing You to Scale Analytics: Making Sure You Know What’s Going On Product Management: Bridging a Rather Narrow Gap Chapter 6. Hiring for Your RMP Team Some Important Comparison Points What If I Don’t Have Anyone? Hiring Your First Operator

Part III. Tools and Methods

Chapter 7. Detection: Figuring Out that Something Is Wrong Measuring Performance

Measuring Offset Performance: Time-Based Cohorts What Should You Measure?

Measure Your Defaults Measure Your Recovery Measure Your Rejections Measure Ops Performance

What’s “Normal” Performance?

Defaults Rejections Operations Performance

Detecting that “Something” Is Happening

Incoming Complaints Inflow Linking

Some Linking Terminology How Complex Should Your Linking Be?

Velocity

Some Velocity Terminology Baselining Iterative Analysis Individual Merchant/Consumer Velocity Models General Outlier Detection Models

Chapter 8. Analysis: Understanding What’s Going On Designing for Analysis

Instrumentation and Data Retention Data Latency and Transformation Control Groups

Best Practices for Ongoing Analysis

Automated Segmentation and Tagging Root Cause Analysis

Chapter 9. Action: Dealing with Your Findings Manual Review The Variable Library The Review GUI

Main Consideration in GUI Design

Decision Fatigue System Responsiveness Data Assimilation

The Rules Engine

Basic Functionality Requirements Performance Simulation Performance Monitoring

Automated Decision Models

What Are You Predicting? Which Algorithms Should You Use? Model Time to Market (TTM) The Feedback Loop

Product and Experience Modifications

In-Flow Challenges User Experience Changes Proactive Risk Management

When Things Go Wrong: Dispute Resolution

User Experience Design Back Office Efficiency

Setting Up Your Team and Tools

Buy vs. Build Which Vendors Should You Look For?

Should You Buy an Off-the-Shelf Risk System? Detection Vendors and Social Data Must-Have Tools and Data Sources

Don’t Forget Domain Expertise

Epilogue About the Author Special Upgrade Offer

Introduction to Online Payments Risk Management

Ohad Samet

Editor

Meghan Blanchette

Editor

Mike Loukides