Found 2 books

Making Websites Win · Apply the Customer-Centric Methodology That Has Doubled the Sales of Many Leading Websites

[en] Making Websites Win · Apply the Customer-Centric Methodology That Has Doubled the Sales of Many Leading Websites Conversion Rate Experts

Blanks, Karl & Jesson, Ben

download read it!
The Elephant in the Office · Super-Simple Strategies for Difficult Conversations at Work (Elephant Conversations)

[en] The Elephant in the Office · Super-Simple Strategies for Difficult Conversations at Work (Elephant Conversations) Elephant Conversations Ltd.

Ross, Diane A.

download read it!