Contents

List of Figures

List of Tables

Foreword

Preface

Introduction

Part I. Foundations of Measurement

1. The Talent Development Reporting Principles (TDRp) Framework

Reasons for Measuring

A Framework for Measurement

Measurement Maturity

TDRp Measures

TDRp Reports

The Complete TDRp Framework

Integration of the TDRp Framework With Other Standard-Setting Efforts

Conclusion

2. Introduction to Basic Measures

The Consequences of Focusing on a Single Type of Measure

The Solution: Be Purposeful About What You Measure

Conclusion

Part II. Measurement

3. Efficiency Measures

Formal Learning Measures

Informal Learning Measures

Conclusion

4. Effectiveness Measures

The Five Levels of Effectiveness Measures

Level 1: Reaction

Level 2: Learning

Level 3: Behavior and Application

Level 4: Results and Impact

Level 5: ROI

Conclusion

5. Outcome Measures

The Importance of Outcome Measures

Most Common Outcome Measures

Types of Outcome Measures

Application Rate as a Leading Indicator

Flexibility in Creating Outcome Measures

The Special Case of Competency Measures

Conclusion

6. Creating a Measurement Strategy

Why a Measurement and Reporting Strategy Is Important

Steps to Create a Measurement Strategy

Elements of a Measurement and Reporting Strategy

Conclusion

7. Selecting Measures

Measures for Programs

Measures for General Studies Courses

Department Initiatives

Other Measures the CLO May Request

Conclusion

Part III. Reporting

8. Reporting

Types of Reports and Data Displays

Reporting to Inform

Reporting to Monitor

Reporting to Evaluate and Analyze

Reporting to Manage

Conclusion

9. The Three Management Reports

Running Learning Like a Business

The TDRp Management Reporting Framework

Conclusion

10. Creating Your Reporting Strategy

Elements of a Measurement and Reporting Strategy

Report Types and Formats

Plans to Generate and Distribute the Reports

Resources Required for Reporting

Conclusion

11. Creating Plans

Creating Plans for Outcome Measures

Creating Plans for Efficiency and Effectiveness Measures

Conclusion

12. Reporting Year-to-Date Results and Making Forecasts

Reporting YTD Results

Making Forecasts

Conclusion

Part IV. Putting It All Together

13. Implementing Measurement and Reporting

L&D’s Opportunity

What’s Changing?

Managing the Change

Tools and Templates

Conclusion

14. Pulling It All Together

Key Takeaways

Opportunities

Closing Thoughts

Appendixes

A. History of the TDRp Approach

B. Sample Roles and Responsibilities Agreement

C. Sample Measurement and Reporting Strategy

D. Sample TDRp Implementation Plan

E. Glossary

F. Resources on Survey Design

References

Index

About the Authors