Contents

Acknowledgments

Introduction to 2012 edition

A short shot

Chapter 1 Starting with a bean

Chapter 2 Setting out on the voyage

Chapter 3 Expanding the horizons

Chapter 4 Friends and neighbors

Chapter 5 Head for a different place

Chapter 6 Here, there, and everywhere

Chapter 7 Doing well by doing good

Chapter 8 The next port of call

Six important things for other brands to learn from the Starbucks story

Afterword: Keep on keeping on