Wiki by Porter, Alan J. -- Read -- Imperial Library of Trantor

Index

WIKI: Grow Your Own for Fun and Profit Foreword

The First Step is Admitting You Have a Problem: You are Addicted to Software The Wonderful World of Wikis

Preface

A Brief History of Collaboration

Introduction

What Can You Expect from This Book? What is a Wiki and Why Should I Care? Why the Model of a Static Web is Flawed Aren’t Wikis Inaccurate? Where Do Wikis Fit with Web 2.0? Why Would You Need to Use a Wiki? Remembering the Alamo

Planning – Team collaboration Collecting historical data – Open to contributions from outside experts Drafting and reviewing material Collecting document scans and images for exhibits Planning floor space Directory for team, county officials, local media Easy transfer of information to county website Supplementary information for event attendees A “playbook” to help organize next year’s event Allow year-round contributions of ideas rather than a short sprint. Fewer meetings and no email trials. Post-event marketing.

Today’s Business Challenges Doing it Ourselves

Defining the Wiki

What is a Wiki Anyway?

Wiki markup Content management Navigation

The Growth of Wikis What are Wikis Used For?

For individuals Small groups Special interest groups Company internal Website replacement Large open groups

Planting The Seed – Think Before You Implement

Building the Seed Team Seed Questions

What business issue will the wiki resolve? How will you measure success? What is the expected return on investment? Where will the content come from? Who will use the wiki initially? Who will use the wiki in the future? Who will own the wiki? Where will the wiki be hosted? Which wiki should I use? What controls will I need?

Why Use a Wiki?

The good The bad

Selecting the Right Wiki

Nurturing the Seedlings

Finding the Initial Information for Your Wiki Selecting Information to Seed the Wiki Importing Information into the Wiki Wiki Markup Creating the Initial Navigation and Hierarchies

How a new generation navigates

Design for the Culture, not the Process Social Reinforcement Setting Expectations for Participation

First Growth

Structure or Chaos? Wikis are Content-driven, not Layout-driven First Steps – Personal vs. Company Approach Sustaining Growth – Encourage, Don’t Mandate Don’t Let Go – Keep Reminding Them

Maintaining the Garden

Identifying the Gardener The Gardener’s Tasks Scheduled Maintenance

Daily Weekly Monthly Quarterly

Developing a Sense of Ownership

Landscaping

When to Start Landscaping Recognizing and Exploiting Wikipatterns Ownership and Control Reorganizing Content Redesign is Inevitable – Be Prepared

Organic Growth

Cross-Fertilization Single Login Cross Linking Community Gardening Building Community

Points systems MVP programs Spotlight articles

Reaching Critical Mass

Harvesting the Information

User-Generated Content The Myth of Inaccuracy Defining User-Generated Content. Managing the New Content Managing Content Ownership Incorporating Feedback Publishing to the Wiki from Other Sources Round-Tripping Publishing from a Wiki

A Cornucopia of Content

Ongoing Maintenance

Archival Periodic Continuous

So What About the “Fun & Profit”? A Final Stroll Around the Garden

Case Study 1

The WebWorks Wikis

Inner wiki Help Center wiki Conference wiki Services wiki Documentation wiki

Case Study 2 Case Study 3 Case Study 4 Case Study 5 Appendix A

1. What Business Issue Will the Wiki Resolve? 2. How Will You Measure Success? 3. What is the Expected Return on Investment? 4. Where Will the Content Come From? 5. Who Will Use the Wiki Initially? 6. Who Will Use the Wiki in the Future? 7. Who Will Own the Wiki? 8. Where Will the Wiki be Hosted? 9. Which Wiki Should I Use? 10. What Controls Will I Need?

Appendix B

Cultural Barriers

We tried one once and no one used it The cost/benefit ratio is too high I’m too busy doing actual work to try anything new It’s overwhelming, and I don’t know where to start If my management doesn’t care, why should I? It won’t be accurate I prefer meetings

Technical Barriers

I need to learn a markup language Search doesn’t work It’s a black hole It isn’t like (name your favorite application here) It’s a security nightmare

Appendix C

Control Vandalism Devalued Content

Appendix D

Confluence DokuWiki MediaWiki MindTouch MoinMoin MyWiki PBworks ProjectForum TiddlyWiki TikiWIki Trac

Resources

Books Web Sites Other Sources

Acknowledgments Index Coming Soon from XML Press About the Author Copyright and Legal Notices

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