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Index
Foreword
Introduction
Acknowledgements
01 Customer Insight
• Sky +
• BT Business
• NHS Blood and Transplant
02 Launching New Brands
• Magners
• Change4Life
• alli
03 Brand Extension
• O 2
• Waitrose
04 Brand Revitalisation
• McDonald’s
• Hovis
• British Gas
• KFC
05 Sustaining the Brand Promise
• Audi
• Marks & Spencer
• Virgin Atlantic
06 Marketing Communications
• Dulux
• Sainsbury’s
• Pedigree
• Thinkbox
• Harlequins
07 Creating Loyal Relationships
• More Th›n
• UPS
• Walkers
08 Global Branding
• Aviva
• ebookers
• Dulux
09 Organising for Good Marketing
• Shell
• McDonald’s
• ICI Paints
10 Social Marketing
• Channel 4
• British Heart Foundation
• Keep Britain Tidy
11 Marketing for Sustainable Consumption
• Ariel
• Marks & Spencer
Appendix
Sponsors
Copyright
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