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Index
Cover Page
Global Praise for The Delicate Art of Bureaucracy
Full Title
Copyright
Dedication
Contents
Playbook Summary
A Note from The Publisher
A Note from The Author
Introduction: We’re Bureaucrats All
Part I - Digital Transformation and Bureaucracy
Overture: Try it Yourself
1 - What are we Talking About?
2 - Chaos Monkey in the Bureaucracy
3 - IT: The Biggest, Baddest Bureaucrats
4 - Why Bureaucracy is Bad
5 - Why Bureaucracy is Good
Part II - Building a Better Bureaucracy
6 - We’ve been doing Bureaucracy Wrong
7 - Toward an Enabling Bureaucracy
8 - Toward a Learning Bureaucracy
9 - Toward a Lean Bureaucracy
10 - Bureaucracies of Metrics
Part III - The Playbook
11 - The Playbook: How to Bust Bureaucracy
12 - The Way of The Monkey
13 - The Way of The Razor
14 - The Way of The Sumo Wrestler
15 - The Black Belt Bureaucrat
Afterword
Appendix A
Appendix B
Bibliography
Notes
Acknowledgments
About the Author
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