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Index
Cover
Table of Contents
Introduction
About This Book
Foolish Assumptions
Icons Used in This Book
Beyond the Book
Where to Go from Here
Part 1: Getting Started with Facebook Marketing
Chapter 1: Marketing in the Age of Facebook
What Is Facebook, and Why Is It So Popular?
Understanding the Marketing Potential of Facebook
Understanding Why Your Business Needs a Facebook Page
Chapter 2: Researching and Understanding Your Target Audience
Defining Your Target Audience
Researching Target Audiences with Facebook’s Ads Manager
Discovering How Many Customers Use Facebook
Chapter 3: Developing a Facebook Marketing Plan
Understanding the Power of Word of Mouth on Facebook
Understanding What to Include in Your Marketing Plan
Developing Your Value Proposition
Understanding Your Audience
Defining Your Marketing Goals
Developing Your Content Strategy
Encouraging Audience Engagement
Monitoring and Reporting Page Activity
Integrating Your Online and Offline Campaigns
Part 2: Building Your Facebook Presence
Chapter 4: Getting Started with a Facebook Page
Understanding the Differences among Pages, Timelines, and Groups
Understanding the Anatomy of a Facebook Page
Creating a Facebook Page from Scratch
Adding More Information about Your Business
Adding Tabs to and Removing Tabs from a Facebook Page
Adding Page Administrators
Getting the Most from Facebook Marketing Resources
Understanding Facebook’s Terms and Conditions
Chapter 5: Configuring Admin Settings for Your Page
Configuring Your Page for Maximum Engagement
Allowing Threaded Comments on Your Page Updates
Limiting Who Can See Your Page Content
Configuring Profanity and Moderation Settings
Posting as a Page versus Posting as a Profile
Engaging Fans with Your Mobile Phone
Chapter 6: Enhancing Your Facebook Page with Applications
Understanding Facebook Applications
Yeah, There’s an App for That — But Where?
Using Third-Party Custom Facebook Page Tab Services
Choosing E-Commerce Applications for Your Page
Granting Access to Applications
Configuring Tabs on Your Facebook Page
Creating Custom Facebook Tabs with HTML
Part 3: Engaging with Your Customers and Prospects on Facebook
Chapter 7: Creating a Remarkable Presence on Facebook with Content Marketing
Understanding How Content Marketing Works on Facebook
Defining Your Posting Goals
Getting Fans Engaged
Saving Time Creating Visual Content
Understanding the Importance of Video Content for Marketing
Chapter 8: Growing Your Facebook Page’s Fan Base
Mapping a Launch Strategy for Your Facebook Page
Fostering a Sense of Enchantment on Your Facebook Page
Preparing Your Facebook Page for Launch
Enhancing Your Facebook Page with Content before Launch
Adding a Compelling Reason for Users to Like Your Page
Making Your Facebook Page Easy to Find in Search Engines
Networking with Friends to Launch Your Facebook Page
Leveraging Existing Marketing Assets to Launch Your Facebook Page
Promoting Your Facebook Page in Your Store
Promoting Your Facebook Page by Using Facebook Ads
Promoting Your Facebook Page by Using an Integrated Approach
Chapter 9: Engaging Your Facebook Fans
Understanding What Engagement Really Means
Measuring Engagement with Facebook Insights
Getting Tactical with Engagement on Your Facebook Page
Getting Notifications about Facebook Users’ Activity
Viewing Your Facebook Page’s Notifications and Activity Log
Responding to Comments and Posts
Running Facebook Contests
Chapter 10: Improving Your Marketing Strategy with Facebook Insights
Getting Analytical with Facebook Insights
Using Facebook Insights
Exploring Facebook Page Insights
Understanding the Overview Report
Promoting Your Message by Using the Promotions Report
Understanding Your Followers with the Followers Report
Using the Likes Report for Smarter Fan Acquisition
Reaching Fans with the Reach Report
Delving into Engagement with the Page Views Report
Using the Page Previews Report to Evaluate Interactions
Monitoring Actions on Page Report
Evaluating Posts with the Posts Report
Evaluating Events with the Events Report
Monitoring Engagement with the Video Insights Report
Viewing Demographics with the People Report
Reviewing the Local Report to Learn about Activity Nearby
Using the Shop Report to Evaluate Sales
Unlocking Engagement with the Messages Report
Exporting Insights Data
Using Third-Party Analytics
Part 4: Marketing beyond the Facebook Page
Chapter 11: Using Facebook Advertising to Promote Your Business
Introducing Facebook Ads
Creating Winning Ads
Devising a Landing-Page Strategy for Your Ads
Creating a Facebook Ad
Creating Boosted Posts
Creating Multiple Campaigns
Managing and Measuring Your Ad Campaigns with Ads Manager
Understanding Other Facebook Ads Manager Features
Chapter 12: Using Facebook Offers to Sell Products and Services
Understanding Facebook Offers
Creating an Offer for Your Page
Getting the Most from Your Offer
Promoting Your Offer
Chapter 13: Using Facebook Groups and Events for Your Business
Discovering Facebook Groups
Understanding How Facebook Groups Fit in with Your Business
Using Facebook Groups
Creating Your Own Facebook Group
Using Facebook Events to Promote Your Business
Chapter 14: Integrating Facebook into Your Other Marketing Channels
Making Facebook Part of Your Marketing Mix
Promoting Your Facebook Presence Offline
Optimizing Your Page for Search Results
Integrating Instagram into Your Other Marketing Channels
Getting Inside Your Customers’ Heads
Chapter 15: Integrating Facebook Features into Your Website with Social Plugins
Extending the Facebook Experience with Social Plugins
Adding Plug-In Code to Your Website
Integrating Facebook Insights into Your Social Plugins
Adding Comments to Your Website
Sharing Embedded Comments to Your Website
Creating More Reach with the Embedded Posts Plug-In
Displaying Embedded Videos from Facebook
Getting More Visibility with the Like Button
Sharing Pages Using the Page Plugin
Quote Plugin
Save Button
Allowing for Private Sharing with the Send Button
Allowing for Public Sharing with the Share Button
Chapter 16: Stepping Up Your Customer Engagement
Using Facebook Messenger to Communicate with Customers
Developing a Better Customer Experience
Getting Started with Facebook Live
Creating Broadcasts That Connect with Customers
Part 5: The Part of Tens
Chapter 17: Ten Common Facebook Marketing Mistakes (and How to Avoid Them)
Think Like a Traditional Marketer
Use a Profile to Market Your Business
Use a Group to Market Your Business
Post with Shortened URLs
Wing It
Post at Bad Times
Be Pushy
Sell Too Little
Post Lengthy Updates
Ignore Comments
Chapter 18: Ten Business Tips for Facebook
Understand That Business Is Personal
Don’t Drink and Facebook
Keep Things Clean and Civilized
Be Careful Friending Strangers
Dress Up Your Page with Applications
Respect the News Feed
Don’t Be Afraid to Ignore People
Deal with Your Irate Users
Don’t Forget Birthday Greetings
Maintain Your Privacy
Chapter 19: Ten (Okay, Eight) Factors for Long-Term Facebook Marketing Success
Know the Language, Eat the Food
Understand Why People Share
Be Useful and Helpful
Listen to Your Fans
Consistently Participate
Appreciate and Recognize Your Fans
Measure and Monitor
Be Fearless and Creative
About the Author
Stephanie’s Dedication
Stephanie’s Acknowledgments
Connect with Dummies
Index
End User License Agreement
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