CONTENTS

About the Author

Foreword

Preface

Acknowledgments

Part I. The Manager Role

1. Beating the Clock: Adaptive Time Management in a Fluid Environment by Geoffrey P. Timms

2. Creating Manuals for Job Duties by Holly Flynn

3. How to Manage Serving Students of Generational Poverty by Kris Baughman and Rebecca Marcum Parker

4. How to Protect Your Library from Employment Discrimination Claims by Michael A. Germano

5. Managing Emergencies: What to Do When Basic or Big Disasters Strike by Sian Brannon and Kimberly Wells

6. Creating a Staff Accountability System by Terry Ann Lawler

7. Planning Ahead: Time Management in Defining Goals by Geoffrey P. Timms

8. Transforming an Off-Campus Library from Empty Space to Award Winner in One Year by Seamus Scanlon

9. When You’re Not (Exactly) the Boss: How to Manage Effectively in a “Coordinator” Role by Kim Becnel

10. Communication and Staff Awareness in the Branch Library by Jason Kuhl

Part II. Running a Library

11. ASSURE-ing Your Collection by Roxanne Myers Spencer and Barbara Fiehn

12. Billy Club: A Model for Dealing with Unreturned Library Materials by Suzann Holland

13. Collaboration for Library Collection Acquisition by Lorette S. J. Weldon

14. Community Partnerships: The Key to Providing Programs in a Recession by Ashanti White

15. CVL Leads: Mentorship and Leadership by Robin Shader

16. How to Manage a Student-Centric Library Service for Nontraditional Users by Seamus Scanlon

17. Managing Overnight by Ken Johnson and Susan Jennings

18. Managing More Than One School Library with One FTE Librarian by Kris Baughman and Rebecca Marcum Parker

19. Management Tips for Merging Multiple Service Points by Colleen S. Harris

20. SuperStarz: An Experience in Grant Project Management by Vera Gubnitskaia

21. Utilizing Retired Individuals as Volunteers by Ashanti White

22. Weeding as Affective Response, or “I Just Can’t Throw This Out!” by Barbara Fiehn and Roxanne Myers Spencer

Part III. Information Technology

23. Facebook for Student Assistants by Susan Jennings and Ken Johnson

24. Improving Communication with Blogs by Alice B. Ruleman

25. Improving Productivity with Google Apps by Suzann Holland

26. Partnering with Information Technology at the Reference Desk: A Model for Success by Jeffrey A. Franks

27. Putting Missing Pieces from the Collection Together with SharePoint by Lorette S. J. Weldon

28. Real-Life Management Using Virtual Tools by Vera Gubnitskaia

29. Session Control Software for Community Users in an Academic Library by Jeffrey A. Franks

30. To Friend or Not to Friend: The Facebook Question by Kim Becnel

31. Why a Wiki? How Wikis Help Get Work Done by Alice B. Ruleman

Part IV. Staff

32. Millennials, Gen-X, Gen-Y, and Boomers, Oh My! Managing Multiple Generations in the Library by Colleen S. Harris

33. Hiring and Training Graduate Assistants for the Academic Library by Erin O’Toole

34. Managing for Emergencies: What to Do Before, During, and After Disaster Strikes by Sian Brannon and Kimberly Wells

35. Managing Librarians and Staff with Young Children by Holly Flynn

36. Mentoring Graduate Assistants in the Academic Library by Erin O’Toole

37. New Employee Orientation by Bradley Tolppanen and Janice Derr

38. Discrimination in Employment: An Overview for Library Managers by Michael A. Germano

39. Obtaining Compliance from Underperforming Employees: Talking It Through by Terry Ann Lawler

40. Planning for Change: Ensuring Staff Commitment by Jason Kuhl

41. Shadow and Learn: Knowing Your Staff by Robin Shader

42. Staff Shortages by Bradley Tolppanen and Janice Derr

Part V. Public Relations

43. No Surprises: Keeping Your Board in the Loop by Lynn Hawkins

44. Board Meetings That Work by James B. Casey

45. Library Partners: Cooperating with Other Nonprofits by John Helling

46. Portraits in a Small Town: Balancing Access and Privacy with a Local History Photography Collection by John Helling

47. Using Numbers to Make Your Case by James B. Casey

48. Staying in the Game: Public Relations on a Shoestring by Lynn Hawkins

Contributors

Index

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