AAA (American Automobile Association), 36
Accenture, 86
Ackoff, Russell, 98
adult movie houses, 13
Airbnb, 33
All You Gotta Do Is Ask (Yorke and Bodek), 14
Amazon, 2, 13, 22, 46, 52–53, 64–66
Amazon Web Services, 22
American Automobile Association (AAA), 36
American Lung Association, 138
American Nursing Association (ANA), 107–108
anchoring bias, 16
Angry Birds (app), 20
Ann Arbor, 169
AOL, 59
API (application programming interfaces), 21
Appcues, 78
Apple, 2, 12, 33, 35, 93–94, 99, 138, 149, 178
App Store, 21
Ashkenas, Ron, 59
“assignment of inventions,” 91
AstraZeneca, 69–70
Atlassian, 68
Austin, Texas, 46
Bernoff, Josh, xiv
Beverage Digest, 102
bias, anchoring, 16
big chain bookstores, 13
Black, Benjamin, 22
Blumenthal, Neil, 165
Blyth, Stuart, 70
Board of Longitude, 138
Bodek, Norman, 14
Boise, Idaho, 15
bookstores, 13
Borders Group, 2
Boudreau, Kevin J., 19
Brainstorm (magazine), 70
brand collaboration, 17–18
breakthrough innovation, 12
Brin, Sergey, 44–45
British Airways, 5–6
Brook, Paul, xiv
Brookstone, 13
Bubble Wrap, 22
Burns, Larry, 59–60
Business.com, 165
Business Insider, 47
Butterfield, Stuart, 94
CarMax, 73
Caswell-Massey, 173
Center for Creative Leadership, 34
Chamber of Commerce, 163
change, rate of, xii
Cheeseman, Kelly, 65
Chesbrough, Henry, 134
Chesky, Brian, 33
Childress, Blaine, 22–23
China, 52
Chouinard, Yvon, 61
Cirque du Soleil, 78
Citibank, 137
Claire’s, 13
Clickworker, 21
Climate CoLab, 19–20
Climate Smart, 20
CloudCrowd, 21
Coleman, Alison, 17
collaboration, customer community, 18
collaborative community, 20
collaborative innovation, 16–18
Columbus, Ohio, 170
commitment(s), 63–81
and drunk app testing, 78–79
finances, 69–70
imagination, 76–78
intellect, 70–72
resources, 75
spirit, 72–74
time, 67–68
Consumer Goods Technology, 159
continuous incremental innovation, 32
Crayola, 157–159
crowd complementors, 20–21
crowd labor markets, 21–22
crowdsourcing in innovation, 18–22
Cruise Automation, 170
Cryovac, 22
CSAA IG Innovation Toolkit (Downey), 37
CSAA Insurance Group (CSAA IG), 36–37
CSAA Insurance Group (CSAA IG) “Innovation Hub,” 37
customer community collaboration, 18
customer-focused innovation, 40–41
Dabble (app), 6
Daimler Business Innovation, 75
D’Amico, Mario, 78
DAQRI, 158
Deloitte Millennial Survey 2014, 169
department store chains, 13
Detroit, Michigan, 169
Deward, Lisa, 71–72
Digital Equipment Corp., 33
digital single-lens reflex (SLR), 137
“The Dirty Laundry of Employee Award Programs: Evidence from the Field,” 74
Disney, Walt, 147
disruption, severity of, xii
disruptive innovation, 12–13
Diversey, 22
Domino’s Pizza, 32
Douglas, Sandy, 102
Downey, Paula F., 37
Doyle, Patrick, 32
Dropbox, 73
Duncker, Karl, 151–152
Economy Policy Institute, 47
EdAssist, 72
Emerson, Ralph Waldo, 39
Emondson, Amy, 126
empty innovation, 10–11
Europe, 24
evaluation of ideas, 31–34
Face ID, 12
Falcon 9 (SpaceX rocket), 14
Family Business (Patagonia), 61
FDA, 16
Ferrari Formula One, 10
Finkhousen, Dyan, 169
Flickr, 94
Florida Hospital Innovation Lab, 108
Ford, 21
Ford Motor Company, 166
Fortune (magazine), xiv–xv, 69, 72
Fourth Generation R&D: Managing Knowledge, Technology, and Innovation (Miller & Morris), 58
Freelancer, 21
“freemium” app, 20
Fry, Art, 15
Fuse, 169
gap analysis, 120
General Electric (GE), 43, 59, 118, 169
General Motors (GM), 59, 90, 100, 140
Gillette, 45
Glassdoor, 163
GNU General Public License, 127
Goldstein, Cassidy, 6
Google, 2, 18, 35, 44–45, 68, 70, 138
Grand Rapids, Michigan, 170
graphical user interface (GUI), 178
Great Recession, 164
Gubler, Timothy, 74
Guru, 21
Hamilton (musical), 133
Hardy, Rene Lawson, 46
Harris Interactive, 3
Harvard Business Review, 19, 36, 59, 88, 178
Harvard Business School, 126
Health Care Service Corporation (HCSC), 71
Hills, Robert, 137
human resources, 86–88
IBM, 60
idea flow, 14
IKEA, 18
implementation of ideas, 30–34
Inc. (magazine), 137
incremental innovation, 11–12, 32
IndustryWeek (magazine), 22
initial public offerings (IPOs), 166
InnoCentive, 22
innovation
breakthrough, 12
case example, 23–24, 35–37, 60–61, 78–79, 94
collaborative, 16–18
consistency in, 2–3
continuous incremental, 32
crowdsourcing in, 18–22
customer-focused, 40–41
development of, 4–6
disruptive, 12–13
elements of, 103–107
empty, 10–11
importance of, 1–25
incremental, 11–12
intuition in, 59–60
investment in, 102
levels of, 9–13
levels of, on risk-reward scale, 9–13
in management, 46–48
medical, 13–14
obstacles to, 100–103
open, 22–23
planned, 14
preparation for, 28–29
realization of, 27–38
smart, 39–48
sources of, 13–23
sustainable, 41–42
types of, 7–9
unplanned, 14–16
user-driven, 5
innovation brand plan, 161–171
connecting with employees, 168–169
investment in, 162–166
maintenance of, 166–168
by May Mobility, 169–170
innovation champion, 34–35, 123, 181
innovation contest, 19–20
“innovation elite,” 166
innovation evaluation report, 91
innovation mission, 51–61
in business culture, 59–60
defined, xiv
and good management, 52–53
leadership of, 57–59
and organizational risk management, 57
at Patagonia, 60–61
Three Cs of, 53–57
innovation operating system (IOS), 54, 92, 113–129
coding in, 125–127
construction of, 114–123
continuous improvement and breakthroughs in, 123–124
defined, xiv
by Linux, 127
preparing employees for, 124–125
innovation overexuberance, 167
innovation pipeline, xiv, 30, 131–160, 167
beginnings of, 132–134
at Crayola, 157–159
example of, 153–156
as opportunity tool, 156–157
strategic analysis for, 134–153
innovation prevention, 141
innovation program development, 83–95
and commitment, 85–86
dealing with success and failure in, 93–94
and defining innovation, 83–84
equipment in, 88–89
funding in, 88–89
importance of, 92
planning for, 84–85
policies and procedures in, 89–92
preparing employees for, 86–88
by Tiny Speck, 94
innovation sales rate (ISR), 45, 90, 121
innovation success, long-term, 173–186
InnovationXchange, 22
Institute for Supply Management, 17
Intellectual Property Owners Education Foundation, 6
Internet of Things (IoT), 148
Intuit, 60
intuition in innovation, 59–60
investment, 88–89
investment in innovation, 102
IOS, see innovation operating system (IOS)
IoT (Internet of Things), 148
iPhone, 12
IPOs (initial public offerings), 166
Isaacson, Walter, 94
ISR (innovation sales rate), 45, 90, 121
Jagger, Mick, 13
Japan, 90
JMI Equity, 185
Jobs, Steve, 4, 33, 78, 93–94, 178
JOBS Act Title IV (Regulation A+), 166
Jurassic Park (film), 150
kanban, 89
Kayak, 68
Keeley, Larry, 8
key performance indicators (KPIs), 45–46
Kickstarter, 144
Kim, Jonathan, 78
Kongō Gumi Co., Ltd, 173
Korn Ferry Institute, 121
Kückelhaus, Markus, 5
Lab1886, 75
Lakhani, Karim R., 19
Larkin, Ian, 74
leadership behavior, 34
leadership pipeline, 131
leadership support, 29–30
LendingTree, xiv
Lenovo, 60
Levis, Jack, 11
Levi’s, 18
LinkedIn, 68
Linux, 127
Linux Foundation, 127
Longitude Act, 138
long-term innovation success, 173–186
customizing innovation operating system, 174–184
by ServiceNow, 184–185
The Lost World (film), 150
Lowes, 60
Luddy, Fred, 185
Mackey, John, 46–47
Malek, Alisyn, 170
management
components of successful, 53–57
of innovation, 86
innovation in, 46–48
management systems, 100
Manhattan Project, 4
Martin, Aaron, 65
Marvel Cinematic Universe, 150–151
Massachusetts Institute of Technology (MIT), 19
Maxwell, John C., 74
May Mobility, 169
McColough, Charles, 177
McDonald’s, 150
medical innovation, 13–14
Miller, William L., 58
minimally viable product (MVP), 148
Minor, Dylan, xiv
Miranda, Lin-Manuel, 133
MIT (Massachusetts Institute of Technology), 19
MIT Sloan Management Review (magazine), xiv, 73
MIT Technology Review (magazine), 65
Model T, 21
Mohammad, Shamin, 73
Morris, Langdon, 58
Mountain View, California, 21–22
movie rental industry, 13
multifaceted commitment, 64–66
MVP (minimally viable product), 148
Nadella, Satya, 117
National Stores, 13
Natural Health Trends, xiv
Netflix, 13
“new,” defined, 8
Newsweek, 59
New Yorker, 78
New York Times, 137
Nicholson, Geoff, 15
Nike, 151
NineSigma, 22–23
Nine West, 13
NPR, 11
Ocean Research & Conservation association, 115
Olsen, Ken, 33
Olson, Edwin, 170
OnePiece, 17
open innovation, 22–23
Open Innovation (Chesbrough), 134
Orlando, Florida, 108
“Our pizza sucks” campaign (Domino’s, 2010), 32
overexuberance, 167
“ownership of discoveries,” 91
paddle shifters, 10
Page, Larry, 44–45
Palo Alto, California, 57, 177
Palo Alto Research Center (PARC), 177–178
Parcelcopter, 5
Patagonia, 60–61
patents, 22
Paycom Software, xiv
Peregrine Systems, 185
P&G (Proctor & Gamble), 40–41, 149
Pierce, Lamar, 74
Pinkham, Chris, 22
Planet Eureka, 22
planned innovation, 14
Polaroid, 2
policies & procedures, 89–91
Post-it Note, 15
“Potemkin Village” innovation programs, 42–46
preparation for innovation, 28–29
price sensitivity, 146
PricewaterhouseCoopers (PwC), 69–70
print porn industry, 13
Proctor & Gamble (P&G), 40–41, 149
product pipeline, 131
profit, 7
“Profit Growth Is Correlated with More Accepted Ideas,” 3
project development cycle, 29–30
Project Jacquard, 18
“psychological safety,” 126
PwC (PricewaterhouseCoopers), 69–70
radio frequency identification (RFID), 176, 183–184
realization of innovation, 27–38
REAL method, 28–35
Regulation A+ ( JOBS Act Title IV), 166
research and development (R&D), xiii, 7, 14, 22, 51, 100, 133, 136, 181
Richards, Nick, 10
risk-adjusted net present value, 90
risk centric, 141
risk management, 33
risk-reward scale, 31–32
Rochester, New York, 178
Rogers, Jeff, 159
Rolling Stones, 13
Rolls-Royce, 24
Rosenn, Itamar, 6
Rubix Digital Solutions, 70
sales pipeline, 131–132
Samasource, 21
Samsung, 69
San Francisco, California, 22, 78
Santa Clara, California, 184
Sasson, Steven, 137
Sealed Air Corporation, 22
Sears, 13
SEC (U.S. Securities and Exchange Commission), 166
secret black box, 3–4
ServiceNow, Inc., 184
7-Eleven, 97–98
Shark Tank (television show), 43
ShipIt, 68
ShortTask, 21
Silver, Spencer, 15
Singapore, 24
“smart claims,” 37
smart innovation, 39–48
Smart Zero Carbon Cities Challenge, 20
soft drink industry, 102
the soul of the customer (SOC), 143
sources of innovation, 13–23
Spielberg, Steven, 150
Spigit, 30
Spotify, 18
spot markets, 21
St. Louis, Molly, 137
“stage gate,” 106
stakeholder collaboration, 16–17
strategic analysis, 134–153
measuring the input of ideas, 135–138
operationalization of, 152–153
optimization of, 147–152
organization of ideas, 138–141
and the WebbLogic model, 141–146
structured customization, 114
sustainable innovation, 41–42
system(s), 97–111
by the American Nursing Association, 107–109
and Apple, 99–100
complex management, 100
elements of innovation, 103–107
flexible, 98–99
and obstacles to innovation, 100–103
Takamatsu, 173
taxicab industry, 13
TCISS (Toyota’s Creative Idea and Suggestion System), 14
TD Industries, 72
Technology Innovation Management Review (publication), 17
Ten Types of Innovation (Keeley), 8
Thoughtworks.com, 88
Three Cs, of innovation mission, 53–57
3M Corporation, 15, 44, 45, 68, 101
Tilstra, Karen, 108
Time (magazine), 138
Tiny Speck, 94
Torvalds, Linus, 127
Toyota, 7, 11, 32, 89, 101, 133, 170
Toyota’s Creative Idea and Suggestion System (TCISS), 14
Tufts Center for the Study of Drug Development (CSDD), 13–14
United States, 4, 11, 46, 71, 73, 90, 98, 150, 173
United States Postal Service (USPS), 59
Universal Pictures, 150
unplanned innovation, 14–16
UPS, 11
Upwork, 21–22
U.S. Securities and Exchange Commission (SEC), 166
U.S. toy revenue, 52
“user-driven innovation,” 5
USPS (United States Postal Service), 59
vendor collaboration, 17
Ventura, California, 61
Viagra, 16
Virgin Atlantic, 17
Virgin.com, 17
voice of customer (VOC), 143
Walnut Creek, California, 36
Warby Parker, 165
Warner, Harry, 33
Warner Brothers movie studio, 33
Washington Post, 32
wearable technology market, 18
WebbLogic, 141
WebbLogic model, 141–146
build, 145–146
opportunity, 143
potential, 146
sell, 143–145
Weiss, George, 6
Wessel, Maxwell, 178
Whole Foods, 46–48
Widder, Edith, 115
Wikipedia, 20
Word War II, 98
World Book (encyclopedia), 20
“The World’s 100 Most Innovative Companies” (Forbes), 121, 184
Xerox Corporation, 177–178
Yara, 24
Yara Birkeland (autonomous container ship), 24
Y Combinator’s Startup School, 57
Yorke, Chuck, 14