NOTES

Introduction

  1.   Ilan Mochari, “Why Half of the S&P 500 Companies Will Be Replaced in the Next Decade,” Inc., March 23, 2016, https://www.inc.com/ilan-mochari/innosight-sp-500-new-companies.html.

  2.   Dylan Minor, Paul Brook, and Josh Bernoff, “Are Innovative Companies Profitable?” MIT Sloan Management Review, December 28, 2017, https://sloanreview.mit.edu/article/are-innovative-companies-more-profitable/.

  3.   “100 Fastest-Growing Companies,” Fortune, http://fortune.com/100-fastest-growing-companies/.

Chapter 1: Those Little Sparks Are Worth Money!

  1.   “Fortune 1000 Executives’ Perspectives on Enterprise Innovation,” Olympus America, October 14, 2010, http://www.olympusamerica.com/corporate/docs/EnterpriseInnovationExecOmnisurvey.pdf?intCmp=corp_rdir_InnovationExecOmnisurvey.

  2.   Dylan Minor, Paul Brook, and Josh Bernoff, “Are Innovative Companies Profitable?” MIT Sloan Management Review, https://sloanreview.mit.edu/article/are-innovative-companies-more-profitable/.

  3.   “Video: Steve Jobs’s Commencement speech at Stanford University,” Gurteen, http://www.gurteen.com/gurteen/gurteen.nsf/id/ding-in-universe.

  4.   “User-Driven Innovation,” Dewalt, https://www.dewalt.com/dewalt-dna/innovation-technology.

  5.   “Successful Trial Integration of DHL Parcelcopter into Logistics Chain,” DHL, May 9, 2016, http://www.dhl.com/en/press/releases/releases_2016/all/parcel_ecommerce/successful_trial_integration_dhl_parcelcopter_logistics_chain.html.

  6.   “Material Handling Focus: Pressure grows in the e-com last mile,” Logistics Middle East, May 28, 2018, https://www.logisticsmiddleeast.com/warehouse/30814-material-handling-focus-pressure-grows-in-the-e-com-last-mile.

  7.   “Staff Suggestion Scheme success British Airways’ £20 mn savings,” Vetter, https://www.getvetter.com/casestudies/britishairwaysstaffsuggestionscheme.

  8.   Barbara Speed, “‘A cursed project’: a short history of the Facebook ‘like’ button,” New Statesman America, October 9, 2015, https://www.newstatesman.com/science-tech/social-media/2015/10/cursed-project-short-history-facebook-button.

  9.   “Cassidy Goldstein,” Lemelson-MIT, http://lemelson.mit.edu/resources/cassidy-goldstein.

10.   Regina Hope Sinsky, “84-year-old becomes oldest app inventor with the word game Dabble,” Venture Beat, August 17, 2011, https://venturebeat.com/2011/08/17/84-year-old-becomes-eldest-app-inventor-with-a-word-game-called-dabble/.

11.   Ira Kalb, “Is Apple Becoming More Like Toyota in Its Approach to Innovation?” Huffington Post, January 26, 2017, https://www.huffingtonpost.com/ira-kalb/is-apple-becoming-more-li_b_9085164.html.

12.   Larry Keeley, Ten Types of Innovation: The Discipline of Building Breakthroughs (Hoboken, N.J.: Wiley, 2013).

13.   Stephen Williams, “Paddle shifters move from the fast track to the commuter lane,” New York Times News Service, July 14, 2017, https://www.boston.com/cars/car-news/2017/07/14/paddle-shifters-move-from-the-fast-track-to-the-commuter-lane.

14.   Stephen Williams, “Paddle shifters move from the fast track to the commuter lane.”

15.   Thomas A. Stewart and Anand P. Raman, “Lessons from Toyota’s Long Drive,” Harvard Business Review, July–August 2007, https://hbr.org/2007/07/lessons-from-toyotas-long-drive.

16.   Jessica Hullinger, “18 Secrets of UPS Drivers,” Mental Floss, December 11, 2015, http://mentalfloss.com/article/60556/18-secrets-ups-drivers.

17.   Cailey Rizzo, “UPS Trucks Don’t Turn Left and Neither Should You (Video),” Travel and Leisure, February 6, 2017, https://www.travelandleisure.com/travel-tips/ground-transportation/why-ups-trucks-dont-turn-left.

18.   Jessica Hullinger, “18 Secrets of UPS Drivers.”

19.   “Face ID,” Wikipedia, last edited April 3, 2019, 14:21, https://en.wikipedia.org/wiki/Face_ID.

20.   “Here’s A List Of 57 Bankruptcies In The Retail Apocalypse And Why They Failed,” CB Insights, October 17, 2018, https://www.cbinsights.com/research/retail-apocalypse-timeline-infographic/.

21.   Rick Mullin, “Tufts Study Finds Big Rise In Cost Of Drug Development,” Chemical & Engineering News, November 20, 2014, https://cen.acs.org/articles/92/web/2014/11/Tufts-Study-Finds-Big-Rise.html.

22.   Loren Grush, “SpaceX makes aerospace history with successful launch and landing of a used rocket,” The Verge, March 30, 2017, https://www.theverge.com/2017/3/30/15117096/spacex-launch-reusable-rocket-success-falcon-9-landing.

23.   Brad Power, “How Toyota Pulls Improvement from the Front Line,” Harvard Business Review, June 24, 2011, https://hbr.org/2011/06/how-toyota-pulls-improvement-f.

24.   “Who Invented Sticky Notes?” Post-It Brand, Thursday, April 4, 2013, https://www.post-it.com/3M/en_US/post-it/contact-us/about-us/.

25.   Leigh Ann Anderson, ed., “Viagra: How a Little Blue Pill Changed the World,” Drugs.com, February 12, 2018, https://www.drugs.com/slideshow/viagra-little-blue-pill-1043.

26.   Alex Pedrosa, “Motivating Stakeholders for Co-created Innovation,” Technology Innovation Management Review, December 2009, https://timreview.ca/article/311.

27.   “Supplier Base Management: Managing the Whole, Not Just the Parts,” 95th Annual International Supply Management Conference, May 2010, https://www.instituteforsupplymanagement.org/files/Pubs/Proceedings/2010ProcEC-Melnyk.pdf.

28.   Rachel Will, “Virgin Atlantic’s Upper Class Onesie,” DestinAsian, June 11, 2014, http://www.destinasian.com/blog/airline-news/virgin-atlantics-upper-class-onesie.

29.   “Jacquard Enabled You Empowered,” Google, https://atap.google.com/jacquard/.

30.   Kevin J. Boudreau and Karim R. Lakhani, “Using the Crowd as an Innovation Partner,” Harvard Business Review, April 2013, https://hbr.org/2013/04/using-the-crowd-as-an-innovation-partner.

31.   “About the Project,” MIT Center for Collective Intelligence, https://www.climatecolab.org/page/about.

32.   “The Smart Zero Carbon Cities Challenge 2016,” MIT Center for Collective Intelligence, https://www.climatecolab.org/contests/2016/the-smart-zero-carbon-cities-challenge.

33.   “Wikipedia: About,” Wikipedia, last edited April 2, 2019, 15:06, https://en.wikipedia.org/wiki/Wikipedia:About.

34.   “Wikipedia: Angry Birds,” Wikipedia, last edited April 9, 2019, 03:08, https://en.wikipedia.org/wiki/Angry_Birds.

35.   “Upwork,” Wikipedia, last edited March 20, 2019, 01:09, https://en.wikipedia.org/wiki/Upwork.

36.   Brandon Butler, “The myth about how Amazon’s Web service started just won’t die,” Network World, March 2, 2015, https://www.networkworld.com/article/2891297/cloud-computing/the-myth-about-how-amazon-s-web-service-started-just-won-t-die.html.

.37.   Jill Jusko, “Open Innovation Tools,” Industry Week, August 12, 2009, https://www.industryweek.com/companies-amp-executives/open-innovation-tools.

38.   “YARA selects Norwegian shipbuilder VARD for zero-emission vessel Yara Birkeland,” Yara, August 15, 2018, https://www.yara.com/corporate-releases/yara-selects-norwegian-shipbuilder-vard-for-zero-emission-vessel-yara-birkeland/.

39.   “Rolls-Royce demonstrates world’s first remotely operated commercial vessel,” Rolls-Royce, June 20, 2017, https://www.rolls-royce.com/media/press-releases/2017/20-06-2017-rr-demonstrates-worlds-first-remotely-operated-commercial-vessel.aspx.

Chapter 2: Make Innovation REAL

  1.   Ira Kalb, “Innovation Isn’t Just About Brainstorming New Ideas,” Business Insider, July 8, 2013, https://www.businessinsider.com/innovate-or-die-a-mantra-for-every-business-2013-7.

  2.   Kai Ryssdal and Tommy Andres, “Domino’s CEO Patrick Doyle: Tech with a side of pizza,” Marketplace, September 24, 2015, https://www.marketplace. org/2015/09/24/business/corner-office/dominos-ceo-patrick-doyle-tech-side-pizza; Harvey Shimoff, “Inspired By Harshest Critics, Domino’s Rolls New Pizza,” Stratgo Marketing, January 12, 2010, https://stratgomarketing.com/2010/01/12/inspired-by-their-harshest-critics-dominos-rolls-new-pizza/; Andrew Hendricks, “Domino’s Re-branding Success,” Human Creative Content, September 10, 2014, http://humancreativecontent.com/business-and-advertising/2014/9/24/fs3fzrj02fyfsyrz6w0sn2b255ga85.

  3.   Joana Allamani, “How Domino’s Stock Has Risen over 2000% since 2010 (DPZ, AAPL, GOOG),” Investopedia, July 19, 2018, https://www.investopedia.com/news/how-domino-stock-has-risen-over-2000-2010-dpzaaplgoog/.

  4.   “Who the Hell Wants to Hear Actors Talk?” Quote Investigator, November 29, 2016, https://quoteinvestigator.com/2016/11/29/actors-talk/.

  5.   Robert Strohmeyer, “The 7 Worst Tech Predictions of All Time,” PC World, December 31, 2008, https://www.pcworld.com/article/155984/worst_tech_predictions.html.

  6.   Stephen R. Lawrence, “Great Moments in Business Forecasting,” 1997, http://leeds-faculty.colorado.edu/moyes/bplan/forecast.htm.

  7.   Bill Murphy Jr., “7 Things to Remember When You Lose Confidence, Courtesy of Airbnb,” Inc., July 14, 2015, https://www.inc.com/bill-murphy-jr/7-people-turned-down-the-chance-to-invest-in-airbnb.html; Brian Chesky, “7 Rejections,” Medium, July 12, 2015, https://medium.com/@bchesky/7-rejections-7d894cbaa084.

  8.   Dan McCarthy, “Learn the Way Leaders Encourage Innovation,” The Balance Careers, November 28, 2018, https://www.thebalancecareers.com/encourage-innovation-from-employees-2275816.

  9.   “The Innovation Toolkit,” Innovation Exchange, http://www.innovation-point.com/wp-content/uploads/2016/09/CSAA-IG-Innovation-Toolkit.pdf.

10.   Soren Kaplan, “How One Insurance Firm Learned to Create an Innovation Culture,” Harvard Business Review, August 15, 2017, https://hbr.org/2017/08/how-one-insurance-firm-learned-to-create-an-innovation-culture.

11.   “The Innovation Toolkit,” Innovation Exchange, http://www.innovation-point.com/wp-content/uploads/2016/09/CSAA-IG-Innovation-Toolkit.pdf.

Chapter 3: Smart vs. Stupid Innovation

  1.   “Marketing—the Febreze story,” The Geekrebel Blog, March 6, 2012, http://geekrebel.com/2012/03/marketing-the-febreze-story-marketing-the-feb/; Peter Cohan, “Jurassic Park: How P&G Brought Febreze Back to Life,” Forbes, February 19, 2012, https://www.forbes.com/sites/petercohan/2012/02/19/jurassic-park-how-pg-brought-febreze-back-to-life/#2974e8287f6d; Charles Duhigg, “How Companies Learn Your Secrets,” New York Times Magazine, February 16, 2012, https://www.nytimes.com/2012/02/19/magazine/shopping-habits.html?_r=1&pagewanted=all&pagewanted=print.

  2.   “Strategies for sustained innovation,” World of an Entrepreneur (blog), February 11, 2012, http://engineering-info-park.blogspot.com/2012/02/strategies-for-sustained-innovation.html.

  3.   Vijay Govindarajan and Srikanth Srinivas, “The Innovation Mindset in Action: 3M Corporation,” Harvard Business Review, August 6, 2013, https://hbr.org/2013/08/the-innovation-mindset-in-acti-3.

  4.   Jana Kasperkevic, “Google Secretly Phases Out ‘20% Time,’” Inc., August 16, 2013, https://www.inc.com/jana-kasperkevic/google-secretly-phases-out-20-percent-time.html.

  5.   Linda Grant, “Gillette Knows Shaving—and How to Turn Out Hot New Products,” CNN Money, October 14, 1996, https://money.cnn.com/magazines/fortune/fortune_archive/1996/10/14/217832/index.htm.

  6.   Shona L. Brown and Kathleen M. Eisenhardt, Competing on the Edge: Strategy as Structured Chaos (Boston, Harvard Business School Press, 1998), 17, https://books.google.com/books?id=Q86Vr44OkwgC&pg=PA17&lpg=PA17&dq=3M,+30+percent+of+sales+must+come+from+products+less+than+four+years+old&source=bl&ots=PRMEJFCywm&sig=oVES02Le4MTWM43IquUdFcf7mJs&hl=en&sa=X&ved=2ahUKEwiE7M3iytbdAhWrg-AKHamwBtIQ6AEwAXoECAkQAQ#v=onepage&q=3M%2C%2030%20percent%20of%20sales%20must%20come%20from%20products%20less%20than%20four%20years%20old&f=false; Eric von Hippel, Stefan Thomke, and Mary Sonnack, “Creating Breakthroughs at 3M,” Harvard Business Review, September-October 1999, https://hbr.org/1999/09/creating-breakthroughs-at-3m.

  7.   “John Mackey Quotes,” Quotewise, http://www.quoteswise.com/john-mackey-quotes-3.html.

  8.   Faith Popcorn, EVEolution: Understanding Women - 8 Essential Truths That Work In Your Business & Life, (New York: Hyperion, 2000), https://books.google.com/books?id=ABdcDQAAQBAJ&pg=PT173&lpg=PT173&dq=Mackey+would+respond,+%E2%80%9CIf+you+accomplish+what+this+person+has+accomplished,+I%E2%80%99ll+pay+you+that,+too.%E2%80%9D&source=bl&ots=c_21V4a37r&sig=vBUN8lgMogVFBn86MSUTU_5OcHg&hl=en&sa=X&ved=2ahUKEwie8bjhy9bdAhXiYN8KHQFXANgQ6AEwAHoECAEQAQ#v=onepage&q=Mackey%20would%20respond%2C%20%E2%80%9CIf%20you%20accomplish%20what%20this%20person%20has%20accomplished%2C%20I%E2%80%99ll%20pay%20you%20that%2C%20too.%E2%80%9D&f=false; “Should You Know Your Bosses Salary?” The Tim Sackett Project (blog), April 30, 2014, https://timsackett.com/2014/04/30/should-you-know-your-bosses-salary/; John Bell, “Board of Directors Resolution: Pay Attention to Culture,” In the CEO Afterlife (blog), February 20, 2015, http://www.ceoafterlife.com/uncategorized/board-of-directors-resolution-pay-attention-to-culture/.

  9.   Lawrence Mishel and Jessica Schieder, “CEO compensation surged in 2017,” Economic Policy Institute, August 16, 2018, https://www.epi.org/publication/ceo-compensation-surged-in-2017/.

Chapter 4: The Innovation Mission

  1.   Nathan Bomey, “5 reasons Toys R Us failed to survive bankruptcy,” USA Today, March 18, 2018, https://www.usatoday.com/story/money/2018/03/18/toys-r-us-bankruptcy-liquidation/436176002/; Denise Dahlhoff and Mark A. Cohen, “What Went Wrong: The Demise of Toys R Us,” Knowledge @ Wharton, March 14 2018, http://knowledge.wharton.upenn.edu/article/the-demise-of-toys-r-us/; Chris Isidore, “Amazon didn’t kill Toys ‘R’ Us. Here’s what did,” CNN, March 15, 2018, https://money.cnn.com/2018/03/15/news/companies/toys-r-us-closing-blame/index.html; Adam Hartung, “Toys R Us—How Bad Assumptions Fed Bad Financial Planning Creating Failure,” Forbes, September 20, 2017, https://www.forbes.com/sites/adamhartung/2017/09/20/toys-r-us-is-a-lesson-in-how-bad-assumptions-feed-bad-financial-planning-creating-failure/#24afa0cd58ea.

  2.   Jessica DiNapoli and Melissa Fares, “Toys ‘R’ Us plans new playdate with U.S. shoppers,” Reuters, December 21, 2017, https://www.reuters.com/article/us-toys-r-us-restructuring/toys-r-us-plans-new-playdate-with-u-s-shoppers-idUSKBN1EF0GD.

  3.   Steve Tobak, “Facebook’s Mark Zuckerberg—Insights For Entrepreneurs,” CBSnews, October 31, 2011, https://www.cbsnews.com/news/facebooks-mark-zuckerberg-insights-for-entrepreneurs/; Colleen Taylor, “Mark Zuckerberg To Speak Tomorrow At Y Combinator Startup School,” TechCrunch, 2012, https://techcrunch.com/2012/10/19/mark-zuckerberg-2012-y-combinator-startup-school/.

  4.   “Chief innovation officer,” Wikivividly, https://wikivividly.com/wiki/Chief_innovation_officer; William L. Miller, “Innovation for Business Growth,” JSTOR, https://www.jstor.org/stable/24134057?seq=1#page_scan_tab_contents.

  5.   Ron Ashkenas, “Ten Ways to Inhibit Innovation,” Harvard Business Review, July 24, 2012, https://hbr.org/2012/07/ten-ways-to-inhibit-innovation.html.

  6.   Roman Mica, “What if GM had not killed the electric car?” The Fast Lane Car, February 18, 2009, https://www.tflcar.com/2009/02/what-if-gm-had-not-killed-the-electic-car/.

  7.   “Virtual Room Designer,” Lowes, https://www.lowes.com/l/virtual-room-designer.html.

  8.   “Family Business,” Patagonia, https://www.patagonia.ca/family-business-on-site-child-care.html.

  9.   Rose Marcario, “Patagonia’s CEO Explains How To Make On-Site Child Care Pay For Itself,” Fast Company, August 15, 2016, https://www.fastcompany.com/3062792/patagonias-ceo-explains-how-to-make-onsite-child-care-pay-for-itself.

Chapter 5: The Six Commitments of Your Innovation Mandate

  1.   The Amazon blog day one, Amazon, https://www.aboutamazon.co.uk/innovation.

  2.   Will Knight, “Inside Amazon’s Warehouse, Human-Robot Symbiosis,” MIT Technology Review, July 7, 2015, https://www.technologyreview.com/s/538601/inside-amazons-warehouse-human-robot-symbiosis/.

  3.   Cory Checketts, “What is Frustration-Free Packaging?” Seller Labs, May 3, 2016, https://www.sellerlabs.com/blog/what-is-frustration-free-packaging/; Lisa McTigue Pierce, “Amazon incentivizes brands to create Frustration-Free Packaging,” Packaging Digest, September 18, 2018, https://www.packagingdigest.com/sustainable-packaging/amazon-incentivizes-brands-to-create-frustration-free-packaging-2018-09-18.

  4.   “Amazon Patents,” Justia Patents, https://patents.justia.com/company/amazon; Timothy B. Lee, “How Amazon innovates in ways that Google and Apple can’t,” Vox, December 28, 2016, https://www.vox.com/new-money/2016/12/28/13889840/amazon-innovation-google-apple; Keary Crawford, “Amazon Innovates with Its Business Model, Not Drones,” Wired, https://www.wired.com/insights/2014/01/amazon-innovates-business-model-drones/; Greg Satell, “How Amazon Innovates,” Inc., September 23, 2018, https://www.inc.com/greg-satell/the-secret-behind-amazons-uncanny-ability-to-out-innovate-just-about-every-other-company-on-planet.html.

  5.   Lola Butcher, “Investing in Innovation to Disrupt Health Care’s Status Quo,” Hospitals and Health Systems Network, September 15, 2015, https://www.hhnmag.com/articles/3214-investing-in-innovation-to-disrupt-health-cares-status-quo.

  6.   “Destinations—KAYAK Hack Week Project 2012,” mpv’s little blog, February 11, 2013, http://blog.mikevosseller.com/2013/02/destinations-kayak-hack-week-project.html; Aaron Lester, “More companies include retreat time to innovate,” Boston Globe, December 7, 2012, https://www.bostonglobe.com/business/2012/12/07/companies-set-aside-time-for-employees-innovate/Y4cWITyVjmpvKhOfV0GQiM/story.html.

  7.   “ShipIt,” Atlassian, https://www.atlassian.com/company/shipit.

  8.   Christina Chaey, “LinkedIn Launches An Incubator To Turn Employees Into Entrepreneurs,” Fast Company, December 12, 2012, https://www.fastcompany.com/3003818/linkedin-launches-incubator-turn-employees-entrepreneurs; Kevin Scott, “The LinkedIn [in]cubator,” the LinkedIn Official blog, December 7, 2012, https://blog.linkedin.com/2012/12/07/linkedin-incubator.

  9.   Barry Jaruzelski, Volker Staack, and Kevin Schwartz, “Innovation’s New World Order,” October 2015, https://www.strategyand.pwc.com/media/file/2015-Global-Innovation-1000-Fact-Pack.pdf;

10   Michael Casey and Robert Hackett, “The 10 biggest R&D spenders worldwide,” Fortune, November 17, 2014, http://fortune.com/2014/11/17/top-10-research-development/.

11.   “Google its challenges in rd and how it manages them,” Course Hero, https://www.coursehero.com/file/p2buqq3/Google-its-challenges-in-RD-and-how-it-manages-them-Google-has-invested/.

12.   “PwC’s Innovation Benchmark Report,” PwC, https://www.pwc.com/us/en/services/consulting/innovation-benchmark-findings.html.

13.   Tamsin Oxford, “Investing in innovation,” Brainstorm, March 28, 2017, http://www.brainstormmag.co.za/innovation/12808-investing-in-innovation.

14.   Kat Boogaard, “20 Companies That Value Learning,” The Muse, https://www.themuse.com/advice/20-companies-that-value-learning; “Professional Development,” Health Care Service Corporation, http://www.hcsc.com/careers/total-rewards/professional-development.html.

15.   Claire Zillman, “These 6 Companies Give Their Employees Unlimited Tuition Reimbursement,” Fortune, March 4, 2016, http://fortune.com/2016/03/04/companies-employees-tuition-reimbursement/.

16.   Joe Iarocci, “14 Servant Leadership Beliefs of TDIndustries,” Cairnway Center, March 14, 2016, https://serveleadnow.com/14-servant-leadership-beliefs-of-tdindustries/.

17.   “Millennials Desperate for Financial Stability, In Search of Employer Support to Get There,” EdAssist, https://www.edassist.com/resources/news-releases/2015/04/millennials-study-press.

18.   Lauren Lee, “Hack Week is here,” Work in Progress (blog), August 17, 2015, https://blogs.dropbox.com/dropbox/2015/08/hack-week-2015/.

19.   Gerald C. Kane and Anh Nguyen (interviewers), “Cultivating a Culture of Cross-Functional Teaming and Learning at CarMax,” MIT Sloan Management Review, August 11, 2017, https://sloanreview.mit.edu/article/cultivating-a-culture-of-cross-functional-teaming-and-learning-at-carmax/.

20.   John C. Maxwell Quotes, BrainyQuote, https://www.brainyquote.com/quotes/john_c_maxwell_600862.

21.   Timothy Gubler, Ian Larkin, and Lamar Pierce, “The Dirty Laundry of Employee Award Programs: Evidence from the Field,” Harvard Business School, February 11, 2013, https://www.hbs.edu/faculty/Publication%20Files/13-069_72eed050-c2d7-4dc1-9f32-f773cc108fde.pdf.

22.   Saktipada Maity, “Capgemini Consulting and Altimeter global report reveals leading businesses continue to struggle with innovation, with traditional R&D model ‘broken,’” Capgemini, July 23, 2015, https://www.capgemini.com/news/capgemini-consulting-and-altimeter-global-report-reveals-leading-businesses-continue-to/.

23.   Lab1886. The global innovation machine, Daimler, https://www.daimler.com/innovation/venture/lab1886-en.html.

24.   Jennifer Valentino-DeVries, “Steve Jobs’s Best Quotes,” Wall Street Journal, August 24, 2011, https://blogs.wsj.com/digits/2011/08/24/steve-jobss-best-quotes/.

25.   Thomas J. DeLong and Vineeta Vijayaraghavan, “Case Study: Should You Listen to the Customer?” Harvard Business Review, June 13, 2012, https://hbr.org/2012/06/case-study-should-you-listen-t.

26.   Blaise Zerega, “Open Bar for Beta Testers,” New Yorker, April 30, 2018, https://www.newyorker.com/magazine/2018/04/30/an-open-bar-for-beta-testers.

Chapter 6: The Whole Enchilada

  1.   Adi Alon, Wouter Koetzier, Steve Culp, “The Art of Managing Innovation Risk,” Accenture, https://www.accenture.com/us-en/insight-outlook-art-of-managing-innovation-risk.

  2.   Emma Carter, “Why Your Company Should Adopt Innovation Days,” ThoughtWorks, January 5, 2016, https://www.thoughtworks.com/insights/blog/why-your-company-should-adopt-innovation-days.

  3.   Gary L. Neilson, Karla L. Martin, and Elizabeth Powers, “The Secrets to Successful Strategy Execution,” Harvard Business Review, June 2008, https://hbr.org/2008/06/the-secrets-to-successful-strategy-execution.

  4.   Dan Silvestre, “Steve Jobs Insane Productivity Secrets,” The Startup, September 7, https://medium.com/swlh/steve-jobs-insane-productivity-secrets-470e99c482f6; Jason Fell, “How Steve Jobs Saved Apple,” Entrepreneur, October 27, 2011, https://www.entrepreneur.com/article/220604.

  5.   John Tamny, “Walter Isaacson’s ‘Steve Jobs’ Is a Great Lesson In Economics,” Forbes, November 13, 2012, https://www.forbes.com/sites/johntamny/2012/11/13/walter-isaacsons-steve-jobs-is-a-great-lesson-in-economics/#1859f11b728b.

  6.   https://techcrunch.com/tag/tiny-speck/, Tiny Speck; “Slack Technologies,” Wikipedia, last edited March 29, 2019, 9:20 https://en.wikipedia.org/wiki/Slack_Technologies; https://www.giantbomb.com/tiny-speck/3010-7665/.

Chapter 7: Systems = Good, Chaos = Bad

  1.   “Initial Franchising Costs with 7-Eleven,” Entrepreneur, November 21, 2018, http://franchise.7-eleven.com/franchise-blog/initial-franchising-costs-with-7-eleven; https://www.entrepreneur.com/franchises/7eleveninc/282052.

  2.   Andrea Gabor, “Seeing Your Company as a System,” strategy+business, May 25, 2010, https://www.strategy-business.com/article/10210?gko=20cca.

  3.   Michael Porter, “Truck Accident Lawyer,” Consumer Safety, https://www.consumersafety.org/safety/gm-ignition-switches/; Max Blau, “No Accident: Inside GM’s deadly ignition switch scandal,” Atlanta, January 6, 2016, https://www.atlantamagazine.com/great-reads/no-accident-inside-gms-deadly-ignition-switch-scandal/; “General Motors ignition switch recalls,” Wikipedia, last edited March 5 2019, 19:24, https://en.wikipedia.org/wiki/General_Motors_ignition_switch_recalls.

  4.   “ANA Quality and Innovation Conference—Sharing innovations and advice,” American Nurses Association, March 23, 2018, https://www.nursingworld.org/news/news-releases/2018/ana-quality-and-innovation-conference---sharing-innovations-and-advice/.

  5.   “ANA Quality and Innovation Conference—Sharing Innovations and advice.”

Chapter 8: The Innovation Operating System (IOS)

  1.   Axelle Tessandier, “The New Explorers,” Huffington Post, January 23, 2014, https://www.huffingtonpost.com/axelle-tessandier/the-new-explorers_b_4275782.html.

  2.   Polly Mosendz, “Microsoft’s CEO Sent a 3,187-Word Memo and We Read it So You Don’t Have To,” The Atlantic, July 10, 2014, https://www.theatlantic.com/technology/archive/2014/07/microsofts-ceo-sent-a-3187-word-memo-and-we-read-it-so-you-dont-have-to/374230/.

  3.   “Leadership Quotes from Jack Welch,” Leadership & Ethics Institute, July 17, 2012, http://gwclei.com/leadership-quotes-from-jack-welch/.

  4.   “Best Examples of Company Vision and Mission Statements,” Blender, https://www.themarketingblender.com/vision-mission-statements/; “100+ of the World’s Best Vision Statements,” Cascade, https://www.executestrategy.net/wp-content/uploads/2016/06/100-of-the-worlds-best-vision-statements.pdf.

  5.   “The Innovation Gap,” Korn Ferry Institute, https://www.kornferry.com/institute/download/view/id/17450/aid/1089.

  6.   Linus Torvalds, August 25, 1991, https://groups.google.com/forum/#!original/comp.os.minix/dlNtH7RRrGA/SwRavCzVE7gJ.

  7.   Tim Burke, “Community collaboration at scale: The quarter-century evolution of the Linux project,” Red Hat Blog, August 25, 2016, https://www.redhat.com/en/blog/community-collaboration-scale-quarter-century-evolution-linux-project.

  8.   The Linux Foundation, https://www.linuxfoundation.org/about/.

Chapter 9: The Innovation Pipeline

  1.   Eiji Toyoda, “Good Thinking, Good Products,” May 2005, https://www.toyota-global.com/company/toyota_traditions/quality/may_jun_2005.html (page discontinued).

  2.   Keshia Hannam, “‘Hamilton’ Investors Have Seen Returns of Over 600% on the Hip Hop Musical,” Fortune, December 21, 2017, http://fortune.com/2017/12/21/hamilton-investors-unprecedented-returns/.

  3.   Henry Chesbrough, Open Innovation: The New Imperative for Creating and Profiting from Technology (Boston, Harvard Business Review Press, 2005), https://www.amazon.com/Open-Innovation-Imperative-Profiting-Technology/dp/1422102831.

  4.   Molly St. Louis, “How to Channel Feedback into an Impactful Innovation,” Inc., March 27, 2017, https://www.inc.com/molly-reynolds/how-to-channel-feedback-into-an-impactful-innovation.html.

  5.   James Estrin, “Kodak’s First Digital Moment,” New York Times, August 12, 2015, https://lens.blogs.nytimes.com/2015/08/12/kodaks-first-digital-moment/.

  6.   Peter Ha, “Apple QuickTake 100,” Time, October 25, 2010, http://content.time.com/time/specials/packages/article/0,28804,2023689_2023773_2023615,00.html.

  7.   Jackie Hunter, “Collaboration For Innovation Is The New Mantra For The Pharmaceutical Industry,” DDW, Spring 2014, https://www.ddw-online.com/business/p217613-collaboration-for-innovation-is-the-new-mantra-for-the-pharmaceutical-industry-spring-14.html. Access to the Pfizer website was blocked by my browser as “unsafe.”

  8.   Owen Edwards, “The Death of the EV-1,” Smithsonian, June 2006, https://www.smithsonianmag.com/science-nature/the-death-of-the-ev-1-118595941/.

  9.   “In Walt’s Own Words: Plussing Disneyland,” Walt Disney blog, July 17, 2014, https://www.waltdisney.org/blog/walts-own-words-plussing-disneyland.

10.   Trevor Datson, “Coca-Cola Admits That Dasani is Nothing But Tap Water,” Common Dreams, March 4, 2004, https://www.commondreams.org/dasani-nothing-but-tap-water.

11.   “The birth of movie merchandising,” University of California, http://ucresearch.tumblr.com/post/88958238676/the-birth-of-movie-merchandising-the-lost.

12.   Bernard Weinraub, “Selling ‘Jurassic’: The Film And Toys,” New York Times, June 14, 1993, https://www.nytimes.com/1993/06/14/movies/selling-jurassic-the-film-and-toys.html.

13.   Mansoor Mithaiwala, “Black Panther Pushes MCU Past $14 Billion Globally,” ScreenRant, February 23, 2018, https://screenrant.com/black-panther-mcu-billion-gross/.

14.   Esty, Benjamin, “Bankruptcy and Restructuring at Marvel Entertainment Group,” Harvard Business School, https://www.hbs.edu/faculty/Pages/item. aspx?num=8013.

15.   Sean Cole, “How Nike uses Facebook and Instagram,” Econsultancy (blog), December 5, 2018, https://econsultancy.com/how-nike-uses-facebook-twitter-pinterest-and-google/.

16.   “The Candle Problem From 1945 Is a Logic Puzzle That Requires Creative Thinking,” Curiosity, https://curiosity.com/topics/the-candle-problem-from-1945-is-a-logic-puzzle-that-requires-creative-thinking-curiosity/.

17.   Lori Castle, “The Art of Innovation,” Consumer Goods Technology, March 3, 2008, https://consumergoods.com/art-innovation; “Universe of Innovation,” Crayola, https://www.crayola.com/inspiration-galleries/visual-voices-2010/universe-of-innovation/; Robert Klara, “How Crayola Crayons Gave Its Century-Old Product Renewed Relevance in the Age of iPads,” Adweek, September 5, 2017, https://www.adweek.com/brand-marketing/crayola-has-given-its-century-old-product-a-contemporary-relevance-even-in-the-age-of-ipads/.

Chapter 10: The Innovation Brand Plan

  1.   “Bring In the Brains: How to Hire Innovators,” Business, February 22, 2017, https://www.business.com/articles/bring-in-the-brains-how-to-hire-innovators/.

  2.   Kickstarter, https://www.kickstarter.com/about.

  3.   Kristin Kloberdanz, “Working The Crowd: This Fuse Will Set The Collective Brain On Fire,” GE Reports, April 28, 2017, https://www.ge.com/reports/working-crowd-fuse-will-set-collective-brain-fire/.

  4.   “The Millennial Survey 2014,” Deloitte, https://www2.deloitte.com/al/en/pages/about-deloitte/articles/2014-millennial-survey-positive-impact.html.

  5.   Joann Muller, “May Mobility Is Deploying Self-Driving Vehicles Now, Starting In Detroit,” Forbes, June 26, 2018, https://www.forbes.com/sites/joannmuller/2018/06/26/may-mobility-is-deploying-self-driving-vehicles-block-by-block-starting-in-detroit/.

  6.   Darrell Etherington, “May Mobility is a self-driving startup with a decade of experience,” TechCrunch, https://techcrunch.com/2017/08/21/may-mobility-is-a-self-driving-startup-with-a-decade-of-experience/.

  7.   Darrell Etherington, “May Mobility is a self-driving startup with a decade of experience.”

Chapter 11: Long-Term Innovation Success

  1.   Emily Tamkin, “Keeping It in the Family,” Slate, October 20, 2014, http://www.slate.com/articles/business/continuously_operating/2014/10/world_s_oldest_companies_why_are_so_many_of_them_in_japan.html; “List of oldest companies,” Wikipedia, last edited April 2, 2019, 13:26, https://en.wikipedia.org/wiki/List_of_oldest_companies.

  2.   Maxwell Wessel, “Big Companies Can’t Innovate Halfway,” Harvard Business Review, October 4, 2012, https://hbr.org/2012/10/big-companies-cant-innovate-halfway.

  3.   “PARC (company),” Wikipedia, last edited March 7, 2019, 05:07, https://en.wikipedia.org/wiki/PARC_(company); parc, https://www.parc.com/; “The Xerox PARC Visit,” Stanford University, https://web.stanford.edu/dept/SUL/sites/mac/parc.html.

  4.   “World’s Most Innovative Companies,” Forbes, June 6, 2018, https://www.forbes.com/companies/servicenow/?list=innovative-companies#34744d17529e.

  5.   Meghan Lockwood, “Why Service Now (Really is) More Innovative Than Tesla,” Acorio, May 31, 2018, https://www.acorio.com/servicenow-most-innovative-company-world/.

  6.   Kathleen Chaykowski and Mark Coatney, “From Broke To Billionaire: How Fred Luddy Built The World’s Most Innovative Company,” Forbes, May 29, 2018, https://www.forbes.com/feature/innovative-companies-service-now/#1e39ecbfc603.

  7.   Kathleen Chaykowski and Mark Coatney, “From Broke To Billionaire.”