CHAPTER ONE. Introduction Interaction and Misunderstanding
PART ONE. The Process of Misunderstanding
CHAPTER TWO. Action The Problem of Being Misunderstood
CHAPTER THREE. Observing Behavior Perception and Misunderstanding
CHAPTER FOUR. Making Sense of What We Perceive The Problem of Interpretation
CHAPTER FIVE. Modest Actions, Monumental Misunderstandings
CHAPTER SIX. The Consummation and the Aftermath Behavioral Responses and Emotional Reactions
PART TWO. Misunderstandings in Cultural and Social Context
CHAPTER SEVEN. Culture Clashes
CHAPTER EIGHT. Class Acts Social Class and Misunderstandings
CHAPTER NINE. It’s All Black and White Race and Misunderstandings
CHAPTER TEN. She Said, He Heard Women, Men, and Misunderstanding