CONTENTS
CHAPTER 1: INTERLIBRARY LOAN: EVOLUTION TO REVOLUTION
Margaret W. Ellingson and Susan D. Morris
CHAPTER 2: BORROWING WORKFLOW BASICS
Denise Forro
CHAPTER 3: LENDING WORKFLOW BASICS
Amy R. Paulus
CHAPTER 4: U.S. COPYRIGHT AND INTERLIBRARY LOAN PRACTICE
Cindy Kristof
CHAPTER 5: MANAGEMENT OF INTERLIBRARY LOAN
Jennifer Kuehn
CHAPTER 6: TECHNOLOGY AND WEB 2.0
Tina Baich and Erin Silva Fisher
CHAPTER 7: THE FUTURE OF INTERLIBRARY LOAN
Cyril Oberlander