Please note: All quotations from Bill Marriott and others that are not referenced in these endnotes come from extensive interviews conducted by the author over the course of several months.
Chapter 1: Pilgrims and Pioneers
1. From accounts of fellow Pennell passengers, in “Autobiography of Sarah B. Layton,” Women’s Exponent 19:18–19 (February 15 and March 1, 1901), 86–87; Diary of William L. Cutler, Ms. 1402, Church History Library, 124–53.
2. Elizabeth Stewart’s autobiographical sketch as published by Hermoine Tracy Jex, The Marriotts: Workers of Flock and Field (Publishers Press, 1990), 497–98.
3. Ethel Marriott Tracy, in Jex, Marriotts, 497–98.
4. Bill Marriott, Remarks to Dayton (Ohio) East Stake Conference Adult Meeting, November 17, 2001.
5. Robert O’Brien, Marriott: The J. Willard Marriott Story (Deseret Book, 1977), 43–45.
6. O’Brien, Marriott, 58–59.
7. David Zuckerman, “J. Willard Marriott, a retrospective, 1900–1985,” Nation’s Restaurant News, October 7, 1985.
8. John G. Hubbell, “Everybody Likes to Work for Bill Marriott,” Reader’s Digest, January 1972.
9. Dale Van Atta, “The Marriotts: On David, Solomon, and Empire-Building,” This People, October 1983; O’Brien, Marriott, 51–57.
10. Diary cited by Bill Marriott in Remarks, “Yerba Buena Hotel Opening,” April 12, 1984.
Chapter 2: The Root Beer Stand
1. “Drastic Action Is Taken by Officials,” Salt Lake Tribune, October 10, 1918; Ogden Standard, October 16 and November 9, 1918.
2. J. Willard Marriott, in Win If You Will: Thirteen Winners Show How (Bookcraft, 1972), 246.
3. J. Willard Marriott Journal, December 22, 1919; hereafter “JWM Journal.”
4. JWM Journal, February 25, 1920.
5. JWM Journal, January 12, February 3, and May 7, 1920.
6. JWM Journal, June 16, 1920; Pres. T.W. Tanner, Liahona: the Elders’ Journal, 64, August 3, 1920.
7. JWM Journal, June 20, 1920.
8. JWM Journal, July 8, 1920.
9. JWM Journal, July 30, 1921.
10. Martin Buxbaum, “The Marriott Story,” unpublished manuscript (1975), 29.
11. Robert O’Brien, Marriott: The J. Willard Marriott Story (Deseret Book, 1977), 97–98.
12. “Many Mourn for Bishop Sheets,” Deseret News, January 10, 1919.
13. JWM Journal, January 28, 1972.
14. Rebecca Andersen, “The Baron Woolen Mills: A Utah Legend,” Utah Historical Quarterly (Spring 2007), 116–23.
15. Martin Buxbaum, “The Story of Hot Shoppes,” Hot Sauce (company newsletter), February 1955.
16. “Good Mormons Don’t Go Broke,” Saturday Evening Post, June 10, 1950.
17. Allie Marriott, Letter to J.W., Salt Lake City to D.C., March 14, 1929.
18. JWM Journal, March 7, 1984.
19. O’Brien, Marriott, 142–47.
Chapter 3: Billy the Kid
1. See Dale Van Atta, “J. Willard Marriott, Jr.: ‘A Time to Every Purpose,’” Ensign, October 1982; Martin Buxbaum, “The Marriott Story,” unpublished manuscript (1975), 81–82.
2. Robert O’Brien, Marriott: The J. Willard Marriott Story (Deseret Book, 1977), 157–58.
3. Buxbaum, “Marriott Story,” 85–86.
4. Woodrow Marriott interview, October 16, 2002.
5. Bill Marriott, in Hermoine Tracy Jex, The Marriotts: Workers of Flock and Field (Publishers Press, 1990), 831.
6. Woodrow Marriott interview, October 16, 2002.
7. Buxbaum, “Marriott Story,” 72–73.
8. Related by Bill Marriott in Remarks, “Sales Leadership,” Wardman Park, Washington, D.C., March 13, 2001.
9. Hot Sauce (company newsletter), August 26, 1938.
10. Quoted in Buxbaum, “Marriott Story,” 88–89.
11. George H. Bushnell, Fundamentals in the Development of Our Organization (Madison Square Press, 1922); David Delbert Kruger, “Earl Corder Sams and the Rise of J.C. Penney,” Kansas History: A Journal of the Central Plains, Autumn 2012, 164–85.
12. Woodrow Marriott interview, October 16, 2002.
13. O’Brien, Marriott, 185–89.
14. Russell S. Marriott, Jr., Biography of Hyrum Willard Marriott (1863–1939) (Family Heritage, 1979), 5–6.
15. James Zug, The Long Conversation: 125 Years of Sidwell Friends School, 1883–2008 (Sidwell Friends School, 2008), 77.
16. Bill Marriott, in Jex, The Marriotts, 831.
17. Bill Marriott, “Productivity Speech,” April 30, 1986.
18. Bill Marriott, “MINA Speech,” Camelback Inn, Arizona, October 22, 2000.
19. Bill Marriott, Remarks to General Managers, Orlando, Florida, January 9, 1996.
20. J.W. Marriott, letter to family in D.C. from train, postmarked Chicago, October 7, 1941.
Chapter 4: The War
1. Howard S. Bennion, Mervyn’s younger brother, interviewed and corresponded with the West Virginia’s survivors. He completed the most authoritative account of the last hours of the ship in 1943 in an unpublished manuscript, “One of the Lord’s Noblemen: Mervyn Sharp Bennion, Captain, U.S.S. West Virginia, United States Navy”; see also Walter Lord, Day of Infamy (Henry Holt and Company, 1957), 70, 96–97.
2. Bill Marriott, in Hermoine Tracy Jex, The Marriotts: Workers of Flock and Field (Publishers Press, 1990), 830.
3. Martin Buxbaum, “The Marriott Story,” unpublished manuscript (1975), 120–22.
4. Bill Marriott, in Jex, The Marriotts, 831.
5. Bill Marriott, in Jex, The Marriotts, 831.
6. Walter Shapiro, “The Empire Builder,” Washington Post, September 19, 1982.
7. Bill Marriott, Remarks at Dinner upon Receipt of Boy Scouts of America’s Citizen of the Year Award, February 4, 1986.
8. Elder Ezra Taft Benson, typed notecard ca. 1945, sent to Bill Marriott in a letter from then-President Benson, September 16, 1975.
9. Bill Marriott, Remarks at St. Albans Dinner, March 4, 2009.
10. Bill Werber, Hunting Is for the Birds (Naples Printing, 1981), 75–80.
11. Allie Marriott, interview with author, April 30, 1982.
12. Bill Marriott, Remarks at Outboard Marine Corp. Event, Key Biscayne, Florida, February 19, 1983.
Chapter 5: Anchors Aweigh
1. “The Seniors 1950: John Willard Marriott, Jr.,” The Albanian, 1950.
2. JWM Journal, January 1, 1950.
3. Bill Marriott, “Why I Believe,” speech given December 26, 2000.
4. Sheri L. Dew, Go Forward With Faith: The Biography of Gordon B. Hinckley (Deseret Book, 1996), 143–51.
5. Ray Hart interview with author, May 31, 2012.
6. Bill Marriott interview with G. Wesley and Marian Johnson, November 7, 1995.
7. Martin Buxbaum, The History of Fairfield (booklet, 1968); Debbie Johnson A Walking Historical Tour of Fairfield (booklet, July 2010).
8. JWM Journal, September 16, 1952.
9. JWM Journal, December 31, 1952; Robert W. Barker, Chevy Chase Ward Bishop, Letter with Donation Receipts, January 15, 1954.
10. JWM Journal, March 28, 1953.
11. JWM Journal, June 17, 1953.
12. Bill Marriott, Founders Day Speech, University of Utah, March 10, 1983.
13. Brian T. West, “Marriott Foundation endows chair at U. in name of Royal Garff,” Deseret News, September 29, 1988.
Chapter 6: Heavenly Flower
1. Louis (Lauritz) Garff, Reminiscences, unpublished manuscript, 58; C.C.A. Christensen, “By Handcart to Utah: The Account of C.C.A. Christensen,” Nebraska History, Winter 1985, 337–44.
2. W. Dee Halverson, The Life & Times of Royal L. Garff (Aspen Digital Media, 2001), 1–7.
3. Royal Garff, Letters to Marba and children, August 6 and 17, 1944.
4. Royal Garff, Letters to daughter Donna Rae Garff, July 17, July 24, July 29, August 2, and August 5, 1947.
5. JWM Journal, December 19, December 20, and December 25, 1953.
6. Martin Buxbaum, “The Marriott Story,” unpublished 1975 manuscript, 159.
7. Log Book of U.S.S. Randolph (CVA-15), commencing 1 January 1955 and ending 31 January 1955, U.S. National Archives.
8. Lieutenant Mickey Finn, Letter to Captain Alan Preil, January 26, 1955.
9. Reference to the Washington Star’s April 2 story was in “The Last Word,” Hot Sauce, June 1955.
10. Bill Marriott, “Answering the Call: I Started as a Geedunk Officer,” Proceedings (U.S. Naval Institute), November 2009.
11. Marriott, “Answering the Call.”
Chapter 7: Motor Hotel Division Chief
1. JWM Journal, February 25, March 21, 22, and 26, 1955.
2. Bill Marriott, Remarks at Association Masters, Desert Ridge Resort, Phoenix, Arizona, June 19, 2003.
3. Bill Marriott, Remarks to Integrated Healthcare Symposium, Desert Springs Resort, Arizona, January 20, 1994.
4. Bill Marriott, Remarks at MINA Conference, San Francisco, California, November 16, 1998.
5. J.W. Marriott, Jr., and Kathi Ann Brown, The Spirit to Serve: Marriott’s Way (HarperBusiness, 1997), 21–22.
6. JWM Journal, January 22, 1957.
7. Frank Hewlett, Salt Lake Tribune, October 6, 1957.
8. JWM Journal, March 28, 1959.
9. Bill Marriott, Remarks to Courtyard and Fairfield Inn General Managers, San Francisco, California, March 1, 1996.
10. JWM Journal, September 14, 1960.
11. JWM Journal, June 10, 1961; also, several J.W. interviews with his biographer, Robert O’Brien.
Chapter 8: The Son Rises
1. JWM Journal, January 19 and March 8, 1960.
2. JWM Journal, October 19, 1960.
3. JWM Journal, March 25, 1960.
4. JWM Journal, May 21, May 27, July 3, and August 22, 1962.
5. Russell M. Nelson, interview with author, August 15, 2013.
6. JWM Journal, January 25 and February 25, 1963.
7. Jeffrey R. Holland, Remarks at BYU School of Management dinner, October 28, 1988.
8. Gwen Dobson, Women’s Editor, “Luncheon With . . . J. Willard Marriott,” Washington Star, March 13, 1970.
9. Robert O’Brien, Marriott: The J. Willard Marriott Story (Deseret Book, 1977), 267–69.
Chapter 9: No Time for Sergeants
1. Nancy Neill, “Bill Marriott Opens His Marquis,” Business Atlanta, July 1985.
2. Richard M. Cohen, “The Spread of the Marriott Empire,” Washington Post, December 23, 1974.
3. Ray Kroc with Robert Anderson, Grinding It Out: The Making of McDonald’s (Henry Regnery Company, 1977), 58, 137–39, 163–64; John F. Love, McDonald’s: Behind the Arches (Bantam, 1995), 217–22, 226–27, 293–95.
4. JWM Journal, January 8 and November 17, 1965.
5. George and Lenore Romney, Letters to J.W., December 4 and December 5, 1977, respectively; J.W., Letter to George Romney, December 13, 1977.
6. JWM Journal, December 7, 1967.
7. J.W., Letter to George Romney, October 3, 1967.
8. JWM Journal, July 17 and July 31, 1970.
Chapter 10: Risky Business
1. Aaron D. Cushman, A Passion for Winning: Fifty Years of Promoting Legendary People and Products (Lighthouse Point Press, 2004), 161–66.
2. Bill Marriott, Remarks, “Goodwill Benefit,” September 24, 1982.
3. Betty Beale, Washington Evening Star, quoted by Hot Sauce, “Lady Bird Johnson and Daughter Lynda Visit a Hot Shoppe,” September 1966.
4. “White House Report on Beauty,” Washington Post, April 28, 1967.
5. JWM Journal, June 13, 1968.
6. JWM Journal, July 24, 1966.
7. JWM Journal, September 17, 1968.
8. “The Marriott Story,” Forbes, February 1, 1971.
9. JWM Journal, July 28, 1965.
10. Jack Anderson, “Nixon Puts an Eye on His Brother,” Washington Post, February 16, 1972.
11. Bill Marriott, “Video Tribute to Jon Huntsman,” University of Utah, September 17, 1997.
12. Jon Huntsman, interview with author, June 29, 2012; Matt Canham and Thomas Burr, Mormon Rivals: The Romneys, the Huntsmans and the Pursuit of Power (Salt Lake Tribune, 2015), 33.
Chapter 11: The Perfect Storm
1. William Rice, “Value: The World of Chefless Restaurants,” Washington Post, January 23, 1977.
2. “The Marriott Pro-Team: The Sun Line Acquisition,” February 1972.
3. “The Marriott Story,” Forbes, February 1, 1971.
4. J.W., Letter to Elder Mark E. Petersen, October 18, 1971.
5. Allie entries in JWM Journal, January 1 and 13, 1972.
6. J.W., Speech, “Rededication to Excellence,” Marriott Manager’s Banquet, January 17, 1972.
7. John Getz, “Marriot [sic] Could Be on Road All Year if Projection Works Out,” Los Angeles Times, December 30, 1971; J.W., Note to Bill, ca. December 30, 1971.
8. Dorothy McCardle, “GOP Party Not So Grand,” Washington Post, August 21, 1972.
9. “Marriott’s Hot Shop,” Newsweek, May 22, 1972.
10. JWM Journal, November 20, 1972.
11. Ed Butterworth, “Spacious Marriott Center Dedicated,” BYU Alumni News, February 1973; Jack Jarrard, “Rites Dedicate Center at BYU,” [LDS] Church News, February 10, 1973.
12. JWM Journal, January 15, 17, and 18, 1974.
Chapter 12: Bicentennial Bishop
1. John Getz, “Marriot [sic] Could Be on Road All Year if Projection Works Out,” Los Angeles Times, December 30, 1971.
2. Cary Koegle, “Groundbreaking in the skies; Marriott Corp. rises for occasion,” Torrance (California) Daily Breeze, May 18, 1973.
3. Dick Turpin, “What It Takes to Open a New Hotel,” Los Angeles Times, August 12, 1973.
4. “L.A.’s First Guest,” Marriott Crest, July 1973.
5. William H. Jones, “New NBW Headquarters Set,” Washington Post, October 26, 1974; William Taaffe, “Connecticut Avenue Hot Shoppes: Swing Era Landmark Closing,” Washington Star-News, December 31, 1974.
6. Allie entries in JWM Journal, October 15 and 16, 1974.
7. John Carmody, “Bill Marriott Jr. looks ahead to $1 billion a year in Mighty Mo’s, motels and mid-air mealtimes,” Potomac Magazine, August 2, 1970.
8. Martin Buxbaum, “The Marriott Story,” unpublished 1975 manuscript, 217–18.
9. Allie entry in JWM Journal, November 16, 1974.
10. JWM Journal, December 27, 1973.
11. Bill Marriott, Remarks at Chevy Chase Ward Conference, January 29, 1984, and Washington D.C. Stake Conference, April 23, 1988.
12. President Spencer W. Kimball, Letters to J.W., July 20 and August 17, 1976.
13. Canon Charles Martin, Headmaster, St. Albans, Letter to J.W., March 30, 1976.
14. Michael Creedman, “Interview: J. Willard Marriott, Jr.,” Delta’s Sky Magazine, August 1974.
15. Wade Franklin, “Great Marriott resort opens,” Chicago Sun-Times, April 6, 1975; Aaron D. Cushman, A Passion for Winning: Fifty Years of Promoting Legendary People and Products (Lighthouse Point Press, 2004), 176.
16. JWM Journal, May 22, 1977.
17. President Jon Huntsman of the Washington D.C. Mission, interview with author, May 19, 1982.
18. Bill Marriott, interview with Kathi Ann Brown, October 17, 1996.
Chapter 13: High Anxiety and Miracles
1. Jack Egan, “Marriott’s ‘Great America’ Gamble,” Washington Post, March 7, 1976.
2. Associated Press, “Marriott now operating roller coaster, too,” Cleveland Plain Dealer, July 13, 1976.
3. William H. Jones, “Marriott at 50: Ready to Expand,” Washington Post, February 27, 1977; “Marriott’s Sales Top $1 Billion as Profits Rise 17%,” Washington Post, September 8, 1977.
4. Jane Seaberry and Timothy S. Robinson, “Marriott Kidnaping Plot Foiled,” Washington Post, August 3, 1977.
5. Jane Seaberry, “Court Hears Tape of Park Policeman, Undercover Agent in Marriott Case,” Washington Post, October 28, 1977.
6. Eduardo Cue and Jane Seaberry, “Park Policeman Convicted in Marriott Kidnap Plot,” Washington Post, November 4, 1977; Jane Seaberry, “Ex-Officer Given 15 Years in Marriott Kidnap Try,” Washington Post, December 20, 1977.
7. “J.W. Marriott Elected to Board of Chamber of Commerce of the U.S.,” Chamber of Commerce News, April 19, 1977; Alyssa Katz, The Influence Machine: The U.S. Chamber of Commerce and the Corporate Culture of American Life (Spiegel & Grau, 2015).
8. “Q&A: Marriott’s Biggest Foes Are Inflation and Minimum Wage,” Los Angeles Examiner, May 29, 1978.
9. Bill Marriott, Speech to the American Marketing Association, St. Louis, Missouri, “Pardon Me . . . Your Knee Is on My Chest,” February 24, 1978.
10. Stephen Marriott Journal, April 2, 1979.
11. Rich Taylor, “John Marriott,” Corvette Quarterly, April 1992; Gordon Pitts, “Marriotts succeed with front-line time,” Toronto Globe and Mail, February 19, 2001.
12. Bill Marriott Journal, December 19, 1981.
13. Stephen Marriott Journal, January 7, 1983.
Chapter 14: Hotel Hopping
1. “Hotel opening lacks a big splash; Lifeguards act like pallbearers at a different kind of wake,” Seattle Times, January 30, 1981.
2. “Mideast an Expansion Target,” Washington Post, February 27, 1977.
3. “Abu Nowar opens Amman Marriott; Five-star hotel depicts confidence in Jordan,” Jordan Times, January 27, 1982.
4. Phillip M. Kadis, “Marriott in Cairo,” Washington Star, June 14, 1974; Lynn Langway, “Sibling Rivals in a Hotel Clan,” Newsweek, September 3, 1979.
5. Bill Marriott, Remarks at Marketing Meeting, Mountain Shadows Resort, Phoenix, Arizona, April 25, 1983.
6. Minutes of Board Meeting, “Financial Reports,” October 6, 1983.
7. J. Randy Taraborrelli, The Hiltons: The True Story of an American Dynasty (Grand Central Publishing, 2014), 349, 405.
8. John A. Jakle, Keith A. Sculle, and Jefferson S. Rogers, The Motel in America (Johns Hopkins University Press, 1996), 277–78.
9. Bill Marriott Journal, April 30, 1982.
10. Minutes of Executive Committee Meeting, September 9, 1976.
11. Marriott and Brown, The Spirit to Serve, 149–50.
12. JWM Journal, January 16, 1982; emphasis added.
13. JWM Journal, November 10, 1955.
14. JWM Journal, July 28, 1958.
15. JWM Journal, February 13, 1972.
16. Patricia Burstein, “Look, Pa, No Hands! Bill Marriott Jr. Wants to Take More Chances with His Dad’s Empire,” People, April 17, 1978.
Chapter 15: Full Speed Ahead
1. Tom Curren, interview with Kathi Ann Brown, August 16, 1996.
2. Larry Peterson, “Western stars on hand to dedicate hotel,” The Register, February 18, 1981; “Marriott Opening Praised,” Anaheim Bulletin, February 18, 1981.
3. Allie entries in JWM Journal, October 20–23, 1981.
4. Associated Press, “Teen killed, eight hurt in roller coaster accident,” Lakeland Ledger, March 31, 1980; Caroline E. Mayer, “Marriott Agrees to Pay $70,000 Fine to CPSC,” Washington Star, January 27, 1981.
5. Mark Spencer, “Assault on the Mississippi,” Powerboat, September 1982.
6. Shapiro, “The Empire Builder,” Powerboat, September 19, 1982.
7. Mark Spencer, “A Joint Venture: Bill Marriott and Bob Nordskog take on The Northwest Passage,” Powerboat, ca. 1983.
8. J. Willard Marriott, in Hermoine Tracy Jex, The Marriotts: Workers of Flock and Field (Publishers Press, 1990), 826.
9. JWM Journal, September 4, 1980.
10. JWM Journal, September 5, 1980.
11. JWM Journal, September 6, 1980.
12. JWM Journal, December 22, 1980.
13. Bill Marriott Journal, June 7, 1981.
Chapter 16: The Gunslingers
1. Ann Crittenden, “At Marriott, Volume Has Yielded to Profit,” New York Times, August 6, 1978.
2. Dana Hedgpeth, “Marriott Faces the Future; Patriarch Mulls How to Preserve Values That Fueled His Company’s Success,” Washington Post, October 16, 2000.
3. Minutes of Board Meeting, “Hotel Limited Partnership Syndication,” September 17, 1981.
4. Jane Carmichael, “Full speed ahead,” Forbes, July 5, 1982.
5. “Marriott Filing,” New York Times, January 19, 1982; “New Marriott Venture,” Washington Post, January 19, 1982; “Marriott Plans Issue of Limited Interests in Hotel Partnership,” Wall Street Journal, January 19, 1982.
6. Jerry Knight, “Marriott Expansion Set with Tax Shelter Sales,” Washington Post, January 20, 1982.
7. Leslie Wayne, “Marriott Stakes Out New Territory,” New York Times, September 22, 1985.
8. Jerry C. Davis, “Marquis: the top of Marriott’s $3B empire,” New York Post, October 23, 1984.
9. Carmichael, “Full speed ahead.”
10. Bus Ryan interview by Kathi Ann Brown, September 3, 1996.
11. Joseph A. McCartin, Collision Course: Ronald Reagan, the Air Traffic Controllers, and the Strike that Changed America (Oxford University Press, 2011).
12. Carmichael, “Full speed ahead”; Sylvia Riggs, “Marriott makes lean years a season to grow,” Restaurants and Institutions, August 15, 1982.
13. J.W. and Allie entries in JWM Journal, November 30, 1981.
14. Bill Marriott Journal, December 2, 1981.
15. J.W. Marriott, Jr., and Kathi Ann Brown, The Spirit to Serve: Marriott’s Way (HarperBusiness, 1997), 143–49.
Chapter 17: The Chairman’s Grand Exit
1. Lee Roderick, Bridge Builder: Hugh Colton, from Country Lawyer to Combat Hero (Probitas Press, 2010), 350–51.
2. Stephen Marriott Journal, September 29, 1985.
3. Nancy Peery Marriott, Funeral Program Transcript, August 17, 1985.
4. “J. Willard Marriott,” Editorial, Washington Post, August 17, 1985.
5. President Ronald Reagan, White House, Letter to Allie, August 14, 1985; Lee Byrd, Associated Press, “Marriott Corp. Founder Dead at 84,” August 14, 1985.
6. Jerry Ford, Letter to Allie, August 19, 1985.
7. Willard Mitt Romney, Bain Capital, Letter to Allie, August 26, 1986.
8. “Marriott family, firm, receive condolences,” Deseret News, August 14, 1985.
9. Jack Anderson with Daryl Gibson, Peace, War, and Politics: An Eyewitness Account (Forge, 1999), 165.
10. George Romney, Letter to Bill Marriott, August 19, 1995.
11. Billy Graham, Letter to Bill Marriott, August 19, 1985.
12. Last entry in JWM Journal, by Allie, August 17, 1985.
Chapter 18: The Refiner’s Fire
1. Gary L. Wilson, Letter to Bill, Beverly Hills, California, September 11, 1985.
2. Associated Press, “J.W. Marriott Jr. Succeeds Father as Marriott Corp. Chairman,” October 3, 1985.
3. “Artificial skin gives burn victim 2d lease on life,” New York Times, December 29, 1981; Paul Vitello, “Dr. John F. Burke, 89; Created Synthetic Skin,” New York Times, November 6, 2011.
4. “J.W. Marriott Jr. in Stable Condition After Explosion,” Washington Post, August 26, 1985; William Matthews, “J.W. Marriott Jr. hurt in boat blast,” Washington Times, August 26, 1985; Marilyn Montgomery, Ossipee Correspondent, “Marriott Hurt in Explosion,” Laconia Evening Citizen, August 26, 1985.
5. Bill Marriott, “Remembering Dr. Burke, My Life-Saver,” Marriott on the Move blog, February 13, 2012.
6. Stephen Marriott Journal, October 20, 1985.
Chapter 19: The Jewel Box
1. Allie entry in JWM Journal, May 22, 1975.
2. JWM Journal, February 3, 1981.
3. Minutes of Board Meeting, “Reauthorization of NY Times Square Hotel,” May 11, 1982; Bill Marriott Journal, June 15, 1982.
4. J.W. Marriott, handwritten memorandum, “Bill—re—Broadway,” May 24, 1982.
5. Bill Marriott Journal, June 19, 1982.
6. J.W. Marriott, Jr., and Kathi Ann Brown, The Spirit to Serve: Marriott’s Way (HarperBusiness, 1997), 73–75.
7. Damon Stetson, “Building Broadway’s Marquis a Finely Tuned Performance,” New York Times, January 12, 1984.
8. Stetson, “Building Broadway’s Marquis.”
9. Leslie Wayne, “Marriott Stakes Out New Territory,” New York Times, September 22, 1985.
10. “The Forum: Here’s To You, J.W.,” Lodging Hospitality, March 1986.
11. Sharon Warren Walsh, “Marriott Profits Up 20% in 1st Quarter; Sales Rise 37%,” Washington Post, April 15, 1987.
12. “[Darryl Hartley-Leonard] On His #1 Rival: Bill Marriott,” Chief Executive, December 1988.
Chapter 20: The Flagship and Fleet Expansion
1. “Lessons of Leadership: The Marriott Man,” Nation’s Business, October 1979.
2. Richard Cohen, “Hard Work Produces ‘Marriott Touch,’” Washington Post, December 22, 1974.
3. Bill Marriott, Remarks to Merchants and Manufacturers Association, 44th Annual Management Conference, Rancho Las Palmas, October 22, 1986.
4. Bill Marriott, Remarks, “Why I Believe,” Oakton, Virginia, Stake Center Fireside, September 24, 1989.
5. Dieter Uchtdorf, interview with author, September 5, 2012.
6. Bill Marriott, Executive Chairman, Remarks at 2013 Award of Excellence Presentation to Mrs. Hester, May 14, 2013.
7. Debbie Marriott Harrison, Remarks at 2013 Award of Excellence Presentation to Mrs. Hester, May 14, 2013.
8. “Look, Pa, No Hands! Bill Marriott Jr. Wants to Take More Chances with His Dad’s Empire,” People, April 17, 1978.
9. Bill Marriott, “Phoenix Airport IV Presentation,” December 9, 1987; “JW employees scale the Summit with finesse,” Marriott World, January 1988; Christine Levite, “Reagan-Gorbachev Summit: Negotiating the Pressroom,” Meetings & Conventions, February 1988.
10. “An Ordinary Guy,” Business Travel News, March 2, 1987.
11. Larry Burger, “Marriott shuns Disney area ‘rat race,’” Miami News, May 17, 1972.
Chapter 21: Seismic Tremors
1. Charles Bernstein, “The human factor: Why Curtis rejected Marriott,” Nation’s Restaurant News, July 27, 1987.
2. Sharon Warren Walsh, “Marriott Restructures Its Divisions; Head of Hotel Unit,” Washington Post, April 26, 1988.
3. J.W. Marriott, Jr., and Kathi Ann Brown, The Spirit to Serve: Marriott’s Way (HarperBusiness, 1997), 59–60.
4. Barbara Basler, “Marriott Defies a Hong Kong Custom,” New York Times, February 6, 1989.
5. Giselle Militante, “Marriott calls 1997 takeover a ‘nonevent,’” South China Morning Post, February 28, 1989.
6. Carl Nolte, “New hotel got off to very shaky start; Loma Prieta Quake; The 1989 opening day rocked for downtown’s Jukebox Marriott,” San Francisco Chronicle, October 17, 2014.
7. Paul Farhi, “Economic Slowdown Hits Marriott Hard; Hotel Backlog Builds, Stock Price Falls,” Washington Post, November 12, 1990.
8. Bill Marriott, Remarks on Richard E. Marriott’s Twenty-Fifth Anniversary with Marriott Corporation, June 11, 1990.
9. Roddy Ray, “Marriott meets East Europe as posh Warsaw hotel opens,” Miami Herald, October 31, 1989; Stuart Auerbach, “Marriott’s Polish Pursuit: Hotel Chain Is First to Bring Western-Style Service to an Eastern Bloc Country,” Washington Post, January 8, 1990.
10. Richard Kann, Commentary, “The Miracle on Chalubinskiego Street,” Hotels, October 1990.
11. Bill Shaw, Transcript of Press Conference, December 18, 1989.
12. Nathaniel Sheppard Jr., “Thugs turn hotel into a prison of fear,” Chicago Tribune, December 21, 1989.
13. “Quick! Hide in the Washing Machine,” New York Times, January 21, 1990.
14. Candice Hughes, Associated Press, “Hotel Guests Cheer Arrival of U.S. Troops,” December 21, 1989.
15. Stake President Bill Marriott, Remarks, “Obedience and Eternal Life,” stake conference, April 22, 1990.
Chapter 22: “What Have I Done?”
1. Christopher Wood, The Bubble Economy: The Japanese Economic Collapse (Sidgwick & Jackson, 1992), 30–33.
2. Andrew Pollack, “Anxiety Under That Fabled Cypress,” New York Times, September 8, 1990; Wood, Bubble Economy, 60–62.
3. Charles V. Bagli, “Ailing Asian Companies Unload Their Hotels,” New York Times, January 24, 1999.
4. Bill Shaw interview by Kathi Ann Brown, July 2, 1996; Shaw interview by author, February 6, 2013.
5. Daniel Schorr, “Fearless forecasts,” Christian Science Monitor, January 4, 1988.
6. Gus Carlson, “Hitting the green his playing years mostly over, Jack Nicklaus goes for a financial hole in one,” Miami Herald, March 3, 1991.
7. Subrata N. Chakravarty, “Sails reefed,” Forbes, November 30, 1987.
8. Bill Marriott, Remarks to Senior Management Meeting, May 10, 1990.
9. Bill Marriott, Remarks at Phillips Collection Meeting, May 7, 1990.
10. Bill Marriott, Remarks to Marketing Managers, Fort Lauderdale, Florida, April 9, 1990.
11. Karl Schoenberger, “Tokyo stocks were due for fall before crisis, analysts say,” Los Angeles Times, August 27, 1990; Wood, Bubble Economy, 7–8.
12. Jonathan Dahl and Jim Carlton, “Rooms to Spare; Hotel Industry Suffers From Glut of Capacity and Faces Big Deficits,” Wall Street Journal, November 21, 1990.
13. Stake President Bill Marriott, Stake Conference Remarks, “Developing Our Personal Reserves,” October 27, 1990, and “Farewell Speech,” October 28, 1990.
14. Paul Farhi, “Inns on the Outs,” Washington Post, March 25, 1991.
15. J.W. Marriott, Jr., and Kathi Ann Brown, The Spirit to Serve: Marriott’s Way (HarperBusiness, 1997), 32–34, 46–49.
Chapter 23: The Great Divide
1. Keith F. Girard, “What the Hell Happened to Marriott?: The Anatomy of Marriott’s Debt Crisis,” Regardie’s, April 1991.
2. Bill Marriott, Business Roundtable Speech, February 6, 1991.
3. Skip Wollenberg, Associated Press, “Troubled Travel Industry Sponsors $6 Million Ad Program,” March 20, 1991.
4. “Red Cross Steps Up Blood Collection,” Washington Post, January 12, 1991; “Employees help reservists, families,” Marriott World, April 1991.
5. Bill Marriott, Remarks at George Washington University, March 5, 1991.
6. Steve Bollenbach testimony, October 5, 1994, in Transcript of PPM America et al v. Marriott Corporation et al, 2516, 2523, 2525–28; hereafter PPM with specific page citations.
7. Barry Meier, “Stephen Bollenbach, Who Spared Donald Trump from Personal Bankruptcy, Dies at 74,” New York Times, October 1, 2016.
8. The author was unable to interview Steve Bollenbach before he died in 2016. All otherwise unattributed Bollenbach quotes, such as this one, are from Steve Bollenbach interview with Kathi Ann Brown, August 7, 1996.
9. Matt Hart testimony, PPM, 2810.
10. Paul Farhi, “Marriott’s Big Split; Restructuring Plan Sparks Lawsuits, Cries of Betrayal from Bondholders,” Washington Post, July 19, 1993.
11. Allan Sloan, Newsday columnist, “Marriott’s Fancy Financial Plan Leaves Bondholders in Lurch,” Washington Post, October 20, 1992.
12. Farhi, “Marriott’s Big Split.”
13. Jean Christensen, “Two Easy Pieces,” Lodging, September 1993.
14. Danielle Douglas, “Marriott makes way for a steady successor,” Washington Post, December 19, 2011.
Chapter 24: Puttin’ on the Ritz and Renaissance
1. David Remnick, “H. Ross Perot to GM: I’ll Drive; GM to H. Ross Perot: ‘Oh, Yeah?,’” Washington Post, April 19, 1987.
2. Kathleen Day, “GM’s Move Symbolizes Wider Fight,” Washington Post, October 27, 1992; Alison Leigh Cowan, “The High-Energy Board Room,” New York Times, October 28, 1992.
3. Bill Marriott, Remarks to Integrated Healthcare Symposium, “The Culture of the Organization,” Desert Springs, California, January 20, 1994.
4. Marriott, Remarks to Healthcare Symposium.
5. Bill Marriott, Remarks to Senior Management Meeting, November 14, 1991; “Marriott Easing Check-In,” New York Times, August 18, 1992.
6. Susannah Vesey Rauscher, “ACOG’s special ambassador: Albert Smith is on the short list of people who were the most influential in Atlanta’s securing the Olympics,” Atlanta Journal and Constitution, January 26, 1996.
7. Bill Marriott, Marriott Partnership Conference, Marco Beach, Florida, November 14, 1996.
8. William F. Powers, “The Host with the Most: Meet Stephen Bollenbach, The ‘Good’ Guy Who Helped Create the ‘Bad’ Marriott,” Washington Post, June 13, 1994.
9. Jonathan Moore, Associated Press, “Marriott to Buy Stake in Ritz-Carlton Chain,” March 6, 1995; Edwin McDowell, “Marriott to Acquire a Ritz-Carlton Stake,” New York Times, March 7, 1995; Anthony Faiola, “Marriott Seeks to Expand into Luxury Hotels; Bethesda Firm to Buy Ritz-Carlton Stake with Eye Toward Acquisition,” Washington Post, March 7, 1995.
10. Mike Wallace, Foreword, in Gordon B. Hinckley, Standing for Something: Ten Neglected Virtues That Will Heal Our Hearts and Homes (Times Books, 2000), vii–ix.
11. [Name removed for privacy], Letter to W. Don Ladd, vice president, Marriott International, April 26, 1997.
12. Gordon B. Hinckley, “This Thing Was Not Done in a Corner,” Ensign, November 1996.
13. “Marriott International Strategy,” Plum Team Report, November 22, 1994.
14. “British Brewer Buys U.K. Marriott Hotels,” Associated Press, August 7, 1995.
15. Bill Marriott, Remarks at Opinion Leader Luncheon (UK), “Whitbread Brand Conversion,” March 8, 1996.
16. Christina Binkley and Jon Bigness, “Marriott to Buy Renaissance Hotel Group; Agreement for $947 Million Pushes Out Doubletree from Purchase Accord,” Wall Street Journal, February 19, 1997.
17. Kerry Diamond, “Power Move: Marriott Is Set to Go Global with Renaissance Buy,” Travel Agent, February 24, 1997.
18. Judith Evans, “Marriott to Pay $1 Billion For Renaissance Hotels,” Washington Post, February 19, 1997; Keith L. Alexander and Donna Rosato, “Marriott’s $1B global reach; Deal catapults chain toward lofty target,” USA Today, February 19, 1997.
Chapter 25: You’d Better Be Running
1. John Marriott Journal at Masai Mara Game Reserve, June 25, 1998.
2. Pete Lyons, “Running of the Most Bulls: Miura’s 35th reunion is largest-ever for Lamborghini’s sex star of the ’60s,” AutoWeek, February 5, 2001.
3. Paul Blythe, “A Million-Dollar Mercedes Is a Big Deal,” Winchester Star [Virginia], May 15, 1982, and, “So Fine: Introducing the World’s Most Expensive Car,” May 6, 1983.
4. Bill Marriott, Regional Representative, Youth Speech, “Letters from David,” Suitland Maryland Stake Conference, June 12, 1994.
5. Michael S. Rosenwald, “Marriott’s Youngest Son Makes His Mark; Fast Rise of Hotel Firm’s Global Sales Chief Prompts Speculation About Succession,” Washington Post, October 29, 2007.
6. Bill Marriott, Note to Carolyn Cullers, August 23, 1979.
7. Robert H. Bork, Jr., “The price of their toys,” Forbes, October 28, 1985.
8. Blanche T. Sullivan, “From Hot Shoppes to Hotels & Hot Cars,” Low-country Monthly [South Carolina], October 2007.
9. Bill Marriott, Remarks at Bill Shaw’s Twenty-Fifth Anniversary Celebration, Ritz-Carlton, Tysons Corner, Virginia, October 21, 1999.
10. Liz Hamson, “Family values,” Property Week, March 21, 2003.
11. “Mob Linked to Unions, Senate Panel Is Told,” New York Times, April 28, 1983; Bill Keller, “Panel Links Mob and Hotel Union,” New York Times, August 27, 1984; Peter Perl, “Senate Probe Finds ‘Substantial’ Mob Ties to Hotel Union,” Washington Post, August 28, 1984.
12. Judith Evans, “Marriott’s Two-Class Stock Plan Defeated; Lodging Company to Convert Shares,” Washington Post, May 21, 1998.
13. Jerry Knight, “Marriott Faces Another Showdown with Angry Investors,” Washington Post, May 25, 1998.
14. Cam Simpson, “High life of union’s top brass revealed,” Chicago Sun-Times, September 24, 1998; Chicago Sun-Times, Editorial, “A union run amok,” September 25, 1998.
15. Bill Marriott, Remarks, Senior Management Meeting, January 22, 1999.
16. Bill Marriott, Remarks, National Association for Senior Living Industries Conference, December 10, 1991.
17. Allie Marriott, Speech on Bill’s Thirty-Fifth Anniversary with Marriott, June 13, 1991.
18. “Marriott At 60: Hot Stuff; 9 Stools in ’27, Now $6B in Sales,” Philadelphia Daily News, May 20, 1987.
19. Bill Marriott, Remarks at Mother’s Funeral, April 20, 2000.
Chapter 26: Heartbreak Hotel and Heroes
1. PR Newswire, “Grand Opening of the Tampa Marriott Waterside Marks 2,000th Hotel for Marriott International,” April 26, 2000; Mark Albright, “Marriott showcases Tampa hotel,” St. Petersburg Times, April 27, 2000.
2. Bill Marriott, Remarks, “1994 Market Facts Guide Breakfast,” Philadelphia Business Journal, September 21, 1994.
3. “The World Trade Center Thanks a Good Neighbor,” Marriott World, June 1993.
4. Ben Kaplan, “The Long Goodbye,” New York, March 18, 2002; “Hotel Ground Zero,” History Channel documentary, September 11, 2009.
5. Cheryl Hass, “Fed economist escaped being 9/11 statistic,” Dallas Morning News, September 15, 2013.
6. Jim Dwyer and Ford Fessenden, “One Hotel’s Fight to the Finish; At the Marriott, a Portal to Safety as the Towers Fell,” New York Times, September 11, 2002.
7. Eric Lipton and James Glanz, “Slowed by Site’s Fragility, the Heavy Lifting Has Only Begun,” New York Times, October 13, 2001.
8. “The Heroes,” Newsweek, September 27, 2001; Emily Gest, “Tragic Tales of Marriott’s Last Minutes,” New York Daily News, October 6, 2001.
9. David Segal, “At a Ground Zero Hotel, Room for Miracles,” Washington Post, September 11, 2006.
10. Eryn Brown, “Heartbreak Hotel?,” Fortune, November 26, 2001.
11. Keith Bradsher, “Indonesia bombing kills at least 10 in midday attack,” New York Times, August 6, 2003; “Jitters in Jakarta,” Time, August 18, 2003.
12. Duncan Larcombe, “Mummy, we must get off beach . . . Now,” The Sun (London), January 1, 2005; “JW Marriott Phuket Associate Receives Chairman’s Award,” Marriott World Express, March 21, 2005.
13. Rebecca Mowbray, “Downtown N.O. hotels grow desperate to move guests; Coaches commandeered for other rescue efforts,” New Orleans Times-Picayune, September 2, 2005; Michael S. Rosenwald, “Marriott Reports Solid Revenue; Company Seems to Have Weathered Hurricanes,” Washington Post, October 7, 2005.
14. Salman Masood, “Deadly Suicide Bomber Attack at Hotel in Pakistan’s Capital,” New York Times, January 27, 2007; “Guard Blocks Bomber At Marriott,” Washington Post, January 27, 2007.
15. Bill Marriott, “Marriott Remains Committed to Global Travel After Hotel Bombing,” Marriott on the Move, September 23, 2008.
16. Bill Marriott, “Marriott Remains Committed to Hospitality in Jakarta and Around the World,” Marriott on the Move, July 17, 2009.
Chapter 27: Marriott on the Move
1. Bill Marriott, Remarks at Senior Management Meeting, May 24, 1999.
2. Bill Marriott, Remarks to Marriott Hotels, Resorts and Suites General Managers, New Orleans, Louisiana, March 3, 2000.
3. “Sunstone Hotel Investors, Walton Street Capital and Marriott International to Purchase 32 Hotels from CTF Holdings,” PR Newswire, April 27, 2005; Ashby Jones, “Marriott buys hotels and goodwill,” Daily Deal/The Deal, April 29, 2005.
4. Script, “Skit for Bill & Donna’s 50th Anniversary,” June 29, 2005.
5. Christina Binkley, “As Succession Looms, Marriott Ponders Keeping Job in Family,” Wall Street Journal, May 19, 2005.
6. Bill Marriott, “Uncharted Territory,” Marriott on the Move, January 16, 2007.
7. Michael S. Rosenwald, “An Old Dog Learns to Write a New Blog,” Washington Post, January 16, 2007; Molly Selvin and Michelle Quinn, “Internet: CEO postings can be hits or headaches,” Los Angeles Times, July 13, 2007; Michael S. Rosenwald, “Bill Marriott: Chairman of the Blog,” Washington Post, June 19, 2012.
8. Jay Hancock, “CEO’s not afraid to play the fool,” Baltimore Sun, June 6, 2007.
9. Christina Binkley, “Hotels ‘Go to the Mattresses’; Marriott Is Latest to Make Huge Bet on Better Bedding; A Pledge to Wash the Covers,” Wall Street Journal, January 25, 2005; Associated Press, “Marriott to replace 628,000 hotel beds,” January 25, 2005; Jayne Clark, “Marriott’s fresh look puts bedding concerns to rest,” USA Today, January 28, 2005.
10. Peter Sanders, “Strange Bedfellows: Marriott, Schrager,” Wall Street Journal, June 14, 2007; Alejandro Lazo, “Marriott, Boutique Hotel Pioneer Partner to Develop a New Brand,” Washington Post, June 15, 2007; Ron Stodghill, “A Hotelier Is Breaking the Mold Once Again,” New York Times, August 19, 2007.
11. Beth Barrett, “L.A. Live: $2.5 Billion transformation next door nearly halfway complete,” Los Angeles Daily News, June 8, 2008; Elaine Glusac, “JW Marriott Opens In Downtown Los Angeles,” New York Times, February 21, 2010.
12. “A Nod to the Past, A Vision for the Future—Marriott Celebrates the Grand Opening of Its 4,000th Hotel—The Marriott Marquis Washington, DC,” PR Newswire, June 11, 2014.
13. “Have I Done Any Good?,” Hymns of The Church of Jesus Christ of Latter-day Saints (1985), no. 223.
14. “Mayo Clinic Raises $1.35 Billion in First-Ever Comprehensive Philanthropy Campaign,” Business Wire, January 26, 2010.
15. Elder Cree-L Kofford, Letter to Elder Bill Marriott, May 5, 1993.
Chapter 28: The Work Is Never Done
1. J.W. Marriott, Jr., and Kathi Ann Brown, Without Reservations (Luxury Custom Publishing, 2012), 78, 80–81.
2. Jonathan O’Connell, “Sorenson puts imprint on Marriott hotel empire,” Washington Post, March 8, 2015.
3. Ann M. Simmons, “China’s vanishing bosses: Some have resurfaced, others not so lucky, as graft inquiries continue,” Los Angeles Times, June 15, 2017; Alexandra Stevenson, “Chinese Tycoon Gets 18 Years in Prison for $10 Billion Fraud,” New York Times, May 9, 2018.
4. Bill Marriott, San Francisco Century Club Speech, February 10, 1993.
5. Bill Marriott, Remarks to Healthcare Symposium, January 20, 1994.