Contents at a Glance

  Part I   Introduction

 1   Introduction

Part II   The Process Improvement Knowledge Areas

 2   The Process Improvement Context

 3   Process Maturity

 4   Process-Oriented Architecture (POA)

 5   Creating a Process Ecosystem

 6   Managing Process Improvements

 7   The Process Improvement Organization (PIO)

 8   Process Improvement Aptitudes

Part III  Applying the Process Improvement Handbook

 9   Case Examples

10   Process Improvement Templates and Instructions

11   Conclusion

Part IV  Appendices

A   Process-Oriented Architecture Construct

B   Process Improvement Governance Structure

C   Acronyms

D   Glossary

E   Illustrations & Figures

F   References

      Index