Contents

List of figures

List of tables

Notes on contributors

Preface by Roy J. Lewicki

Introduction by Rosalind H. Searle, Ann-Marie I. Nienaber and Sim B. Sitkin

PART I
Foundations of trust

1 Reconsidering affect-based trust: A new research agenda

Daan van Knippenberg

2 Reciprocal trust: A self-reinforcing dynamic process

M. Audrey Korsgaard

3 Swift trust: state-of-the-art and future research directions

Kirsimarja Blomqvist and Karen S. Cook

4 Distrust

Sim B. Sitkin and Katinka M. Bijlsma-Frankema

PART II
Levels of analysis

5 Determinants, consequences and functions of interpersonal trust within organizations: What is the empirical evidence?

Serena C. Lyu and Donald L. Ferrin

6 Trust in teams: A review across levels

Ann-Marie I. Nienaber, Maximilian Holtgrave and Philipp D. Romeike

7 Cooperation and coordination: The role of trust in inter-organizational relationships

Anna Brattström and Reinhard Bachmann

8 Multilevel trust: Antecedents and outcomes of trust at different levels

C. Ashley Fulmer

PART III
Theories of trust

9 Why do people trust? Moving toward a more comprehensive consideration of the antecedents of trust

Michael D. Baer and Jason A. Colquitt

10 Trust and fairness

E. Allan Lind

11 Social exchange theory: Where is trust?

Jacqueline A-M. Coyle-Shapiro and Marjo-Riitta Diehl

12 Institutions and trust

Reinhard Bachmann

13 Trust and contracts: Complements versus substitutes in business-to-business exchanges

Laura Poppo and Zheng Cheng

14 The contributions of attribution theories to trust research

Edward C. Tomlinson

PART IV
Trust repair

15 An interactive perspective on trust repair

Peter H. Kim

16 Organizational trust repair

Nicole Gillespie and Sabina Siebert

17 Trust and distrust: Their interplay with forgiveness in organizations

Robert J. Bies, Laurie J. Barclay, Maria F. Saldanha, Adam A. Kay and Thomas M. Tripp

PART V
Applications

18 ‘Right-touch’ trust: Thoughts on trust in healthcare

Samantha Peters and Douglas Bilton

19 The production and reproduction of trust violations: An exploration of theory and practice in universal banks prior to the global financial crisis

Robert F. Hurley

20 Trust in public professionals and their professions

Frédérique Six

21 Employment relations and trust

Kim Mather

22 Individual trust and the internet

Lisa van der Werff, Colette Real and Theodore G. Lynn

23 Trust in the entrepreneurial process

Trenton A. Williams and Dean A. Shepherd

24 Trust in safety-critical contexts

Brian C. Gunia, Sharon H. Kim and Kathleen M. Sutcliffe

25 Trust in food: Assuring quality, sustainability, price and availability

Lovisa Näslund and Fergus Lyon

PART VI
Future directions

26 Leadership and trust

Deanne N. Den Hartog

27 Trust in and by the public sector

Nadine Raaphorst and Steven Van de Walle

28 Trust and HRM

Rosalind H. Searle

29 Two sides of an important coin: Outlining the general parameters of control-trust research

Chris P. Long and Antoinette Weibel

30 The inter-relationship of trust, anger and aggression: A two-level perspective

Shay S. Tzafrir, Guy Enosh and Laliv Egozi

31 Implications for future directions in trust research

Rosalind H. Searle, Ann-Marie I. Nienaber and Sim B. Sitkin

Postword: Four research-based approaches to teaching trust

Michele Williams

Subject index

Author index