1: Consider First Impressions Like First Loves
4: Translate Your Body Language to Credibility
6: Be Professional, Not Professorial
7: Heed the Highlighter Principle
8: Say the Right Thing at the Right Time and Leave Unsaid the Wrong Thing at the Emotional Moment
9: Abandon Chicken Little, But Stop Sugarcoating
10: Move the Conversation Forward
15: Learn to Think on Your Feet Under Pressure
17: Master Modesty and Mind Your Manners
18: Lighten Up Without Letting Down
19: Commit to What You Communicate
20: Show Up, Own Up, and Straighten It Up