Contents

Introduction

Part 1. Person to Person

Chapter 1. Sympathy and Condolences

Chapter 2. Health Issues

Chapter 3. Final Arrangements

Part 2. Family Affairs

Chapter 4. Family Matters

Chapter 5. Money and Possessions

Part 3. Friends and Neighbors

Chapter 6. Neighborhood Issues

Chapter 7. Helping Friends

Chapter 8. About the Children

Chapter 9. Social Engagements

Part 4. Personal Business

Chapter 10. Money, Contracts, and Credit Cards

Chapter 11. Disputes and Complaints

Chapter 12. About the Service We Received

Chapter 13. About the Product

Chapter 14. Dealing with a Store

Chapter 15. Traveling About

Chapter 16. Landlords and Real Estate

Part 5. Community Organizations

Chapter 17. Membership Matters and Events

Chapter 18. Fundraising, Donations, and Volunteers

Chapter 19. School Days

Chapter 20. Church Business

Part 6. Politics and Government

Chapter 21. Political Intrigue

Chapter 22. Government Affairs

Part 7. Business

Chapter 23. Dear Boss

Chapter 24. Employee to Employee

Chapter 25. Money Matters

Chapter 26. Customer Service

Chapter 27. Hiring and References

Chapter 28. Employee Affairs

Chapter 29. Workday Matters

Chapter 30. Firings, Layoffs, and Cutbacks

About the Authors